Details: Non-exempt, hourly wage
2012 Lafayette Blvd.
Under the general supervision of the Corps Officer, the Social Services Program Coordinator I manages and monitors the administration of the Corps’ social service programs including but not limited to emergency services, seasonal programs (Thanksgiving, Angel Tree, summer youth camp registration, etc.), and referrals for emergency living accommodations; administers and manages emergency financial services like rent, mortgage, utility, as well as food, clothing, and furniture assistance to effectively meet the needs of the community; manage and monitor various special seasonal projects such as Christmas, Thanksgiving, and summer camps; administers the program budget and assists in securing the funding for programs; assist in writing grants and ensure program operations are in compliance with established policies and procedures; serve as leader in the community by performing public speaking and promoting program services; position may require some evening and weekend work hours.
CLIENT ASSESSMENT & CASE MANAGEMENT
Manage the administration of social services located at the Corps to include, emergency financial assistance (utility assistance and rental assistance), food, clothing, and furniture assistance; provide appropriate resources for referral for short-term and/or long-term counseling and additional services; implement and enforce program policies and procedures; track funding and expenditures for compliance with budget projections and restraints; manage and monitor the processing of gifts-in-kind including food, clothing, furniture, transportation donations, Angel Tree gifts, etc; evaluate overall program effectiveness and develop enhancements to improve operations and service delivery.
Screen current social services clients to identify eligible families for community based services and/or POH (if applicable to the location); screen potential applicants, referral needs, explanation of program and expectations; develop case plan with the client based on primary goals of housing stability, increased income/financial resources and skills, and self-determination which includes short-term and long-term goals with objectives; provide financial assistance per program guidelines; develop a discharge plan addressing permanent housing stability, economic stability, emotional stability, and self-determination; conduct life skills and budgeting classes as needed or make referrals for same; monitor case plan, maintain case files for each participant that includes details on assessment, case plan, documentation of progress, outcomes/accomplishments, discharge plan and summary, documentation of all follow up contact; ensure client confidentiality; trains volunteers or staff to lead/or leads classes for clients, corps and community members in financial management, self-sufficiency, or poverty reduction curriculum.
Maintain comprehensive demographic data as required on all participants; submit
monthly summary of service statistics to the Divisional Statistician; maintain accurate records of financial assistance provided to participants in their file and in the designated HMIS; maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available; attend in-service training and outside conferences/workshops as requested and approved by the Corps Officer; provide guidance and support to community volunteers working with the program; Ensure relevance and consistency of social services.
Ensure the accuracy of data entry into the SA Roll Manager database (when fully implemented); assist Officer staff in the annual program evaluations/outcomes measurement for Corps and summary/review report to Divisional Headquarters as needed; report any program implementation challenges and work with the Corps Officer to develop an action plan to address program development needs.
SUPERVISION & CASE FILE ACCURACY
Supervise, plan, assign, coordinate, and monitor the work of all volunteers working at the Corps to include seasonal projects such as Christmas, Thanksgiving, summer camps, etc.; instruct and train program volunteers in the proper methods and procedures to ensure compliance with established policies and procedures; assist in developing and maintaining procedural manuals for all social services programs for the corps; periodically audit client files to ensure accuracy, completeness, confidentiality, and compliance; supervise, plan, coordinate and monitor volunteers with registering families for Angel Tree Christmas assistance program, and coordinate securing sponsors as applicable, collection and set up of Angel Tree for distribution; ensure processing of volunteer applications for community volunteers; arrange for completion of Safe From Harm training for volunteers as applicable.
Perform community relations functions to promote programs by speaking to groups and coordinating volunteer efforts; attend relevant community meetings pertaining to emergency assistance, affordable housing and homelessness; serve as member of community agency boards as requested.
Attend professional conferences, seminars and meetings to stay current on new and emerging social service trends, techniques, skills, and knowledge.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of principles and practices of social service program development and administration.
Knowledge of state, local, and federal regulations governing social service programs.
Knowledge of social service resources and agencies in the community.
Knowledge of principles and practices of crisis intervention counseling and assessment as well as dynamics and issues of domestic violence, sexual abuse, mental illness, substance abuse, causes of homelessness, etc.
Knowledge of principles and practices of budget administration.
Knowledge of basic principles of contract compliance, grant funding and management.
Knowledge of database processes and use of spreadsheets.
Knowledge of principles and practices of public relations and effective communication.
Ability to provide leadership in the community to promote program services.
Ability to perform public speaking.
Ability to motivate, lead, supervise, and evaluate subordinate staff.
Ability to develop and enforce program policies and procedures.
Ability to audit client records to ensure accuracy, completeness, and confidentiality.
Ability to maintain confidentiality of client and social service related information.
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience:
Bachelor’s degree from an accredited college or university in Social Work, Human Services or related field; 3+ years of social services experience; 1+ year in a supervisory role.
Full benefits package
Minimum Education Required
How To Apply
Go to salvationarmycareers.org and search for job #2557