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Operations Director

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Published 24 days ago

Student Success Network (SSN) is a community of practitioners, youth, and researchers leveraging our collective power to transform programming, practice, and policy. Founded in 2013 by the leaders of 15 education and youth development organizations, the Network was built on a shared understanding that all organizations could serve more students more effectively by collaborating instead of competing.  

Most recently, COVID-19 has sharpened the focus of inequitable systems on black, brown, and marginalized communities across the city and has presented unprecedented challenges for Network members. Though intensified now, these barriers have existed long before the pandemic. We know that, as a field, we are not going to see lasting change by doing what’s always been done; programs and interventions are necessary, but not sufficient. 

Today, we carry out activities to coordinate our members - in partnership with other intermediaries and institutions - in advancing our shared mission. Specifically, we:

  • Fuel collaborations and working groups, in partnership with others, to develop policy and practice solutions for key barriers to equitable outcomes;
  • Share and scale solutions to disseminate evidence-based practices and approaches throughout the network and the field;
  • Conduct research to expand collective knowledge about key challenges and solutions related to inequitable outcomes. To date, our research has primarily focused on youth social-emotional growth and how practitioners can create environments that support social-emotional learning;
  • Build practitioner capacity to create stronger organizations and more impactful programming. Our capacity building activities have focused on areas including using data for improvement, supporting student and staff SEL development, building trauma-informed cultures and more;
  • Elevate youth voice to transform the role youth traditionally play as recipients of services into leaders and decision makers in their organizations, schools and communities. 

 

Position Summary:

Student Success Network is seeking an Operations Director to lead design and implementation of systems, structures, and processes to support SSN as we increase our impact and scale. This person will report to the CEO. 


Core responsibilities include: 

Lead People & Culture Initiatives and Processes (40%)

  • Build upon and improve existing performance management and feedback processes
  • Lead all staff transitions (role creation, hiring, onboarding, exiting, etc) and collaborate with key team members to optimize success and improve current processes
  • Promote collaborative and transparent culture by overseeing and supporting team with internal communications platforms (Zoom, Slack)
  • In partnership with team members, craft and refine the vision for strengthening anti-racist practices and processes across the organization, and develop processes/initiatives to advance this vision. This might include curating DEI and anti-racism tools, activities and resources and possibly collaborating with external DEI/anti-racism facilitators/consultants (pending funding)
  • Facilitate fun, informal team gatherings with the goal of increasing trust, growth, and sense of belonging
  • Serve as primary liaison with fiscal sponsor to ensure details are communicated and team members are supported  (including but not limited to Employee Pay and Benefits, Raises, Reimbursement, Transparency, etc)


Build and Manage Internal Systems and Platforms (30%)

  • In collaboration with program team, design and manage systems needed to continue to grow and operate effectively, including impact tracking systems and database tracking member needs, priorities, and assets
  • Create and implement process for organizing and maintaining GSuite files
  • Oversee strategic cross-organizational initiatives from development through execution;
  • Manage the annual operating budget


Implement Continuous Improvement and Impact Measurement Strategy (30%)

  • In partnership with leadership team, develop strategy for impact measurement and progress tracking
  • Create routine data tools for planning and reporting (e.g. dashboards, excel sheets, visualizations) to enable clear understanding of operational, financial, and programmatic status, progress, and impact
  • Support the design and execution of annual strategic planning and regular learning sessions to reflect on progress towards milestones 
  • Conduct quantitative and qualitative analysis across a range of data sources (e.g., programmatic, financial, formal, informal) and generate actionable insights
  • Manage the development of organization workflow and process, and create associated tools for standardization across the organization to help maximize efficiency and effectiveness


First 60 days project:

  • Assess current internal systems and processes, including impact measurement system, member engagement tracking, People and Culture processes
  • Develop strategy, in partnership with team, for improving internal systems and processes


Student Success Network (SSN) is a community of practitioners, youth, and researchers leveraging our collective power to transform programming, practice, and policy. Founded in 2013 by the leaders of 15 education and youth development…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    December 1, 2021
  • Application Deadline
    October 15, 2021
  • Education
    4-Year Degree Required

Salary

At least USD 85,000Salary band begins at $85,000, final salary commensurate with experience

Benefits

  • Salary band begins at $85,000, final salary will commensurate with experience
  • Flexible work space, work from home policy, and vacation policy
  • Being a part of a small but mighty team in addition to a larger network of the city’s most innovative and impactful nonprofits
  • Great Retirement & Healthcare Plans
  • Professional Development Opportunities

We are currently remote due to COVID-19.

  • Salary band begins at $85,000, final salary will commensurate with experience
  • Flexible work space, work from home policy, and vacation policy
  • Being a part of a small but mighty team in…

Location

Remote
Work may be performed anywhere in United States
Associated Location
25 Broadway, New York, NY 10004, United States

How to Apply

Please complete this application form. You will be asked to upload a resume and cover letter. Reach out to lucy@ssn-nyc.org with any questions.

We're looking for the best candidate for the job, so we encourage those interested to apply even if they do not fulfill every qualification on paper.

Student Success Network is an equal opportunity employer and actively encourages applications from people of all backgrounds and identities, especially those who identify as Black, Indigenious, People of Color, women, and LGBTQ+.

Please complete this application form. You will be asked to upload a resume and cover letter. Reach out to lucy@ssn-nyc.org with any questions.

We're looking for the best candidate for…

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