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Associate, Curriculum Product & Distribution

EL Education (Formerly Expeditionary Learning)


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Published 5 days ago

March 1, 2021
March 1, 2021

Location: New York City, Amherst or remote location

Full-time

ABOUT THE ORGANIZATION

EL Education is redefining student achievement in diverse communities across the country, ensuring that all students master rigorous content, develop positive character, and produce high-quality work. We create great public schools where they are needed most, inspiring teachers and students to achieve more than they thought possible.

EL Education’s portfolio of instructional materials and coaching services draws on decades of deep partnership with schools and districts in our national school network—those implementing our school model—and in our family of literacy partners—those implementing our Language Arts curriculum.

Based on our founding principles of meaningful work, character, and respect for teachers, EL Education’s offerings transform teaching and learning to promote habits of scholarship and character that lead to high student achievement. In addition to success on standardized tests, EL Education students demonstrate critical thinking, intellectual courage, and emotional resilience; they possess the passion and the capacity to contribute to a better world.

EL Education, a 501c(3) nonprofit, was founded in 1992 by Outward Bound USA in collaboration with the Harvard Graduate School of Education.

For more information, visit ELeducation.org

ABOUT THE POSITION

The Curriculum Associate is a new position on the Curriculum Product and Distribution Team that will focus on providing external prospect and customer service support and guidance. The Curriculum Associate will be the first point of contact for inquiries to EL Education about the K-8 English Language Arts curriculum. The Associate will leverage internal tools and resources to respond to inquiries.

The ideal candidate is a quick learner with strong written and verbal communication skills who enjoys working in a fast-paced environment. This position requires excellent organizational skills, flexibility and the ability to multitask and prioritize a variety of job tasks. This position will report to the Curriculum Product Project Manager, and will require collaboration across internal teams.


Our Commitment to Diversity, Equity, and Inclusion in Hiring

At EL Education, we welcome and value the inclusion of diverse perspectives of our staff in support of our work with students and partners. We are deeply committed to providing equitable access and lifting up different voices inside and outside of the organization. We enthusiastically invite individuals of all backgrounds to apply. 

Estimated travel: Up to 20%

RESPONSIBILITIES

  • Responsible for receiving and processing a large volume of web form and email inquiry types and ensuring all customers receive timely responses
  • Forward and escalate inquiries to relevant individuals and departments.
  • Collaborate across departments and effectively project manage customer responses
  • Maintain data entry requirements, including responding and tagging communications in email management system
  • Assist in generating reports and providing analysis
  • Leverage tools and resources to grow knowledge of product and to develop customer service skills.
  • Identify and compile trends around customer needs and share key insights with internal teams
  • Provide outstanding customer service
  • Perform other duties as the need arises.

CANDIDATE QUALIFICATIONS

Relevant experience and skills:

  • Bachelor’s Degree
  • 1-2 years of experience in a data entry or administrative support position
  • 1-2 years of Customer service experience
  • Detail-oriented and exceptionally organized
  • Energetic self-starter who thrives in a fast-paced team environment
  • Strong written and oral communication skills
  • Experienced with Google applications, Microsoft Word and Excel, email management or helpdesk systems K-12 education experience a plus

Ideal attributions

  • A deep commitment to diversity, equity, inclusion and anti-racist practices, and EL Education’s commitment to excellent and equitable student outcomes.
  • A talent for working with interdependent and matrixed teams;
  • A good listener and synthesizer who is open-minded and employs empathy when working with others
  • Enthusiastic about new tasks and a willingness to learn

COMPENSATION

We offer a competitive salary commensurate with experience and a wide variety of benefits, including paid-time-off, 403b match, maternity/paternity/adoption leave, medical/dental/vision insurance, and more.

HOW TO APPLY

Applications will be reviewed until the position is filled.

Please submit your resume and one page cover letter online (link to EL’s Career Page) in MS Word or PDF format. In your cover letter, identify the position you are applying for and how you heard of the job opening and EL Education.

No phone calls please. EL will respond only to finalist candidates. 

ANTI-DISCRIMINATION POLICY AND COMMITMENT TO DIVERSITY

Candidates of color are encouraged to apply. EL Education is committed to equity across the organization: in services to our partners, in our workforce composition and practices, and in our organizational culture. EL Education provides equal employment opportunities for all applicants and employees and prohibits discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of gender, race, color, ethnicity, disability, or any other factor which cannot lawfully be used as a basis for an employment decision. EOE 

VEVRAA Federal Contractor

Location: New York City, Amherst or remote location

Full-time

ABOUT THE ORGANIZATION

EL Education is redefining student achievement in diverse communities across the country, ensuring that all students master rigorous content, develop…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Location

247 W 35th Street, New York, NY 10001

How to Apply

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