Clinical Case Manager

Job Type

Full Time



Start Date:



1500 Franklin Street
San Francisco
United States


Program Description

Serving adults with serious mental illnesses, the Adult FSP Program provides an intensive array of recovery-oriented services and supports, including housing and basic needs assistance, physical health care, benefits assistance, employment services, and integrated mental health and substance abuse treatment services. The TAY (Transitional Age Youth) FSP Program assists seriously mentally ill 16-25 year olds in becoming independent and productive members of the community. TAY FSP provides mental health and substance abuse treatment, linkage to physical health care, housing assistance, and vocational and educational support to San Francisco’s most seriously at risk young people.


Job Description

Evaluates needs of clients and develops treatment plan in coordination with others for individuals with mental, emotional, or substance abuse problems. May also assist with family, parenting, and marital problems; suicide; stress management; problems with self-esteem and assisting clients in applying for and obtaining other social services while providing a safe and supportive environment for agency’s clientele and adhering to laws regarding confidentiality and reporting requirements.  Activities may include individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education.  Maintain accurate detailed observation and progress records for electronic billing data entry.


Program Specific Responsibilities

· Provide case management, mental health services, and crisis intervention for chronically mentally ill adults and transitional age youth

· Develop and maintain good clinical relationships with clients

· Collaborate with community partners in housing, including Tenderloin Neighborhood Development Corporation, Larkin Street Youth Services and Community Housing Partnership    

· Provide case management and independent living skills education to clients in the office and in the home

· Rotate on-call support to clients after hours/weekends

· Responsible for 25 hours of direct service to clients per week

· Maintain timely documentation of services provided

· Carries a caseload of up to 17 clients

· Provide officer-of-the-day responsibilities as part of the team




Minimum Qualifications:

·        Master’s degree in Social Work, Psychology or related fields of study required

·        Must have a minimum of 2 years of experience in case management and mental health services with severely mentally ill, dually diagnosed adults and transitional age youth

·        Experience with Medi-Cal billing/documentation

·        Working knowledge of word processing (i.e. Microsoft Word, Excel and Access)

·        If registered intern, current California State registry certification. Supervision is offered for MFTi, ASW, and/or Registered Psychologist

·        Knowledge of the MHSA philosophy of care a plus

·        Willingness to work from a strength-based, harm reduction, client centered model with an emphasis on evidence-based practices

·        Strong organizational skills

·        Strong communication skills

·        Time management skills

·        Strong Interpersonal skills

·        Ability to maintain accurate and timely documentation of clinical work

·        Ability to thrive in a fast paced environment

·        *Bi-lingual skills a plus





Medical, Dental, and Vision insurance (PPO or HMO options)

403(b) retirement plan

Employer paid life insurance

Employee Assistance Program

Flexible Spending Account (both medical and dependent care)

11 Paid holidays

21 days of Paid Time Off

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please apply online or


Jordan Pont, MFT

Program Director

Felton Institute (Family Service Agency)

1500 Franklin Street

San Francisco, CA 94109

Fax: (415) 922-9418