0993 Director, Change Management, EMPower SF, Human Resources

Posted by

San Francisco Unified School District

Published 25 days ago

December 2, 2020
November 24, 2020
$120,095 - $163,453

Who We Are

The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 54,000 students who speak more than 44 documented languages across 136 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21st century.

What It Means to Work Here

The SFUSD community is unified by our Core Values:

● Student-centered: We put students’ needs first

● Fearless: We persist through challenges

● United: We celebrate and build on each other’s strengths

● Social Justice: We stand with those most vulnerable in our community

● Diversity-driven: We respect and seek to understand each person

We are also inspired by Vision 2025, which captures our aspirations and vision for the future of public education in San Francisco. Alongside the District’s strategic plan, Transform Learning. Transform Lives. SFUSD is reimagining how public education will change over the next decade to meet the dynamic future of San Francisco. As a CORE district, SFUSD is also a leader in critical systems change for more comprehensive school accountability and innovations that help strengthen the instructional core, which is the foundation of our strategic plan and Vision 2025.

About EMPowerSF

The EMPowerSF project is one of the district’s largest, most complex strategic efforts currently underway. SFUSD will transform core operations by implementing innovative fiscal and human capital management systems, starting with SuccessFactors core suite of applications across Recruiting, Onboarding, Core HR, Employee Central, Time & Attendance, Payroll, and Benefits. A combined project team from Human Resources, DoT, Finance, and external implementation support is moving toward an initial go-live in January 2021, with a subsequent go-live for remaining functionality in July 2021.

Who We Want

We want talented people from diverse backgrounds and experiences, who are committed to and will champion our Core Values, are inspired by our mission steeped in equity, and who are motivated to unleash our children’s potential. We want people who are strong collaborators, skilled communicators, problem solvers and who are comfortable in a community of continuous learning. Organizational Change Management (OCM) expertise is needed to ensure successful adoption and utilization of the new system, along with changing business processes, in order to achieve the anticipated project benefits. SFUSD seeks a qualified candidate to join the EMPowerSF project team to lead the change management work stream through the defined phases of this effort, estimated at 18 months, at which time future need for this role will be determined based on future phases of this or other strategic district efforts. This senior level role will often need to lead individuals through influence, rather than direct reporting relationships and drive decision-making across teams and levels of the district

As the 0993 Director, Change Management, EMPowerSF you will report to the Chief Human Resources Officer, be a part of the Human Resources team and lead the people side of change for EMPowerSF, ensuring employees’ successful adoption and utilization of the new technology system and supporting business processes, roles, and organization impacts in our transformational work to deliver on the promises outlined in both Transform Learning. Transform Lives. as well as our long term, city-wide North Star, Vision 2025. We want someone who will take advantage of defined and to-be-defined EMPowerSF change management strategies to build a foundation for an SFUSD OCM methodology and approach that can be leveraged broadly across a variety of future projects and strategic initiatives.

● Lead the EMPowerSF change management work stream, directly supervising one SFUSD EMPowerSF change management FTE, partnering with vendor change management resources, and facilitating change management activities and decision-making across key stakeholder groups, including the project team, project/department leadership, and other impacted employee groups, often leading multiple to many individuals through influence.

● Evaluate, define, and address change management resource needs, often working with department leaders to leverage and engage existing staff.

● Learn/leverage understanding of SFUSD culture, past project experiences, org. structure/roles/employee groups, communication channels, complementary/competing initiatives, decision-making bodies, and organization goals and strategies to inform project change management activities.

● Define, evolve, and execute project change management strategies and activities, in alignment with vendor recommendations, to best meet SFUSD’s unique needs. These strategies span the lifecycle of the

EMPower project and include:

o Identify key technology, business process, role, and org. structure changes that will come with

implementation of the new solution; partner with key stakeholders to plan appropriate supports,

primarily through, but not limited to, training and communication.

o Develop, manage, and execute the communication plan, creating communication content where

appropriate, delegating to other work stream members, and involving stakeholders for input and


o Develop, manage, and execute the training plan, guiding training content creation by other work

stream members, and involving stakeholders for input and review.

o Manage and progress monitor the work stream project plan, integrating into the overall project

plan, identifying dependencies, and contributing to overall project status tracking. Identify and

escalate issues as needed to project leadership, bringing resolution recommendations and

navigating across teams/decision-makers toward resolution.

o Provide direct support and coaching to front line managers/supervisors as they help direct

reports through the transition.

o Help senior leaders and executives fulfill the role of change sponsor. Participate in Program

Steering Committee meetings to advise members of change management activities and requests

impacting leadership, owning decision-making where agreed upon.

o Define adoption and utilization success criteria, measure success, and refine change

management approaches accordingly.

● Create/document/update change management tools, templates, and techniques for use within and beyond the EMPowerSF project. Coordinate with the Program Management office to share tools, information, and strategies, maintaining alignment.

● Champion change management value and practices beyond the project efforts as helpful and feasible. Contribute to employee impacting decision-making where understanding of EMPowerSF change impacts aligns, conflicts, or overlaps with other initiatives.

The strongest candidates will have:

● A solid understanding of how people move through the change process along with experience and knowledge of change management principles, methodologies, and tools

● Excellent active listening skills

● Exceptional communication skills, both written and verbal; able to clearly articulate messages to a variety of audiences

● Ability to establish and maintain strong relationships across all levels of the organization, influence others, and move toward a common vision or goal

● Flexible and adaptable; able to work in ambiguous situations; resilient and tenacious with a propensity to persevere

● Forward-looking with a holistic approach

● Organized with a natural inclination for planning strategy and tactics

● Problem solving and root cause identification skills

● A team player able to work collaboratively with and through others

● Acute business acumen and understanding of organizational issues and challenges

● Familiarity with project management approaches, tools and phases of the project lifecycle

● Experience with large-scale organizational change efforts

● Bachelors or Master’s Degree in Information Systems, Business Administration or related field

● Minimum of 10 years of IT, project/change management, and business/education industry experience, with a minimum of 5 years of leadership experience in managing teams and cross functional efforts/projects, influencing senior level management and key stakeholders

Minimum Qualifications

● Bachelor’s degree (B.A. / B.S) from an accredited college or university; advanced degree preferred

● Four (4) years of professional-level experience in a large, urban school district, IT or human resources department, or other educational setting

● Strategic leadership and management experience; in a K-12 public educational setting preferred

What We Offer

SFUSD offers a competitive salary of $120,095 - $163,453 annually, commensurate with experience in a similar position. We offer a comprehensive benefits plan including dental and vision plans, a defined benefit pension plan, disability, life insurance, flexible spending account options and vacation time. We also offer an inclusive and equity-centered environment where we encourage staff to bring their whole selves to work.

Who We Are

The San Francisco Unified School District (SFUSD) is the seventh largest school district in California, serving more than 54,000 students who speak more than 44 documented languages across 136 schools in the city of San Francisco…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Managerial


555 Franklin Street, San Francisco, CA 94102

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