TGNC Support Services Coordinator

Job Type

Full Time




208 West 13th Street
New York
United States


The TGNC Support Services Coordinator is responsible for the planning, coordination, implementation and delivery of the spectrum of direct support and livelihood services that seek to improve economic and educational attainment and socioeconomic status, including access to education, jobs and housing for transgender and gender non-conforming people. Direct support services and livelihood services include conducting individual employment support, providing case management, facilitating groups, and organizing workforce development events, mentorship, networking, life skills, leadership training, and employer spotlight events.

Principal Duties and Responsibilities:

– Plan, produce, and provide management for all aspects of The Center’s TGNC Support Services programming, including all internal and external programming.

– Maintain a diverse caseload of clients with a range of needs, meet with each client and maintain and update case notes as outlined in the program model.

– Provide case management to TGNC clients enrolled in the Economic Justice Initiatives program that facilitates, coordinates and documents participant-centered care for participants across Center teams and departments to better address multiple and co-occurring concerns.

– With Economic Justice Initiatives Coordinators, provide case management support to immigration and TGNC immigrant clients enrolled in the Economic Justice Initiatives program at The Center, including writing letters of support for immigration proceedings.

– Provide one-on-one career coaching to clients enrolled in the Economic Justice Initiatives program at The Center.

– Coordinate care with community partners as well as internal programs in order to recruit clients as well as refer clients to appropriate programming.

– Assist with workshops, events, and networking meetings as needed for TGNC community members, including monthly legal clinics, ‘Know Your Rights’ workshops, career exploration events, etc.

– Develop, maintain and support a network of providers who are effective in working with TGNC communities around education and employment access and engage in advocacy initiatives that enhance the educational and work environment for TGNC people within New York City.

– In conjunction with Economic Justice Initiatives team, identify, develop, and manage relationships with various workforce development partners with specializations in independent employment, education, and career readiness to bring a diverse group of community members to The Center and strengthen referral network.

– Plan, produce and manage all aspects of The Center’s EJI Training Program, including providing 1-2 LGBTQ & TGNC competency trainings/month to outside organizations, with the support of the EJI team.

– Meet specific goals and targets, maintain program evaluation metrics, and deliver reports accordingly.

– Assist with data and evaluation as needed in order to improve efficacy of Economic Justice Initiatives services at The Center.

– Recruit, train, supervise, manage, and mentor volunteers, volunteer committees and temporary event staff and, where applicable, employee resource groups (ERGs).

– Supervise intern placements.

– Other duties as assigned.

Position Requirements:

– Associates or Bachelor’s Degree in a human service, business or related field preferred; Master’s a plus.

– Previous experience and demonstrated ability and aptitude in case management, employment, job and career development.

– Experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing and outreach.

– Strong leadership, administrative, organization, and written/verbal communication skills; bilingual in Spanish highly preferred.

– Strong interpersonal skills and ability to work with a wide range of personalities.

– Detail-oriented and ability to handle multiple tasks at once.

– Strong commitment to inclusive, multicultural programming; prior experience working with diverse communities.

– A flexible, creative, assertive, self-starter a must.

– Knowledge and understanding of the issues, needs and interests of LGBT youth, adults, families and community, including knowledge of the spectrum of gender identity and transgender issues.

– Experience working effectively in coalitions with diverse communities and an understanding of the intersectionality of oppressions.

– A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual & Transgender Community Center.

Professional Level

None specified

Minimum Education Required

No requirement