Box Office Coordnator

Job Type

Full Time Temporary



Start Date:


Application Deadline:



232 3rd Street
Suite E-106
New York
United States


Founded in 1997, Rooftop Films is an innovative grassroots non-profit film festival and production collective based in Brooklyn, NY. Rooftop has grown to become one of NYC’s leading film organizations serving over 48,000 audience members. Our mission is to engage and inspire diverse communities by showing movies in outdoor locations, creating innovative events, and renting equipment at low-cost to artists and non-profits.


Rooftop Films has grown tremendously over the last few years, and we are looking for a Box Office Coordinator to take a crucial role in the production of the Summer Series. The Rooftop Films Summer Series runs every weekend, May – August, presenting 50 shows at over 19 different outdoor locations in NYC.

This is a flexible, creative position, employing a variety of skills. The position is full-time, working both in the office and on-site at our Summer Series shows on Thursdays, Fridays, Saturdays and some additional weeknights. The contract period is from May through end of August.

Under the supervision of the Operations Manager and senior office staff, the Box Office Coordinator will be responsible for overseeing online ticket sales, managing guest lists and ensuring smooth execution of the box office and line management on site at events, as well as supporting the Venue Manager in general event preparation and execution as needed. Rooftop screens in multiple locations that require unique event management systems and procedures; since there are many venues, each with their own particulars, certain basics change from venue to venue.

We are looking for someone creative, energetic, forward thinking, and committed. Strong organizational, communication, and customer service skills are a must, and previous box office and theater/house management experience is preferred. It is imperative that the person in this position be able to multi-task, manage time and people, be able to work collaboratively with internal staff and external constituencies at all levels. He or she must possess solid writing and verbal communication skills, as well as the ability to think of new ways to impact our events and streamline processes.


  • Ensure Smooth Execution of Box Office and Audience Load In:
  • Manage set-up and supervise staffing of Box Office areas.
  • Oversee crowd flow and line management.
  • Oversee box office staff and line management volunteers.
  • Oversee check in of VIP guest list, members, and ticket buyers.
  • Work with Venue Manager and Assistant Venue Managers to manage on site sales and stand by lines.
  • Hospitality (talent, sponsors, VIP guest list, Rooftop Films members, etc.).
  • Assist the Event Manager with other aspects of event execution as needed.

  • Event Preparation and Office Responsibilities:
  • Track and report to event and senior staff, ticket sales and event attendance numbers on a daily basis.
  • Assist Operations Manager in maintaining membership database and ongoing membership communications.
  • Create and manage VIP and special event invitations.
  • Attend weekly department meetings.
  • Assist in prepping and packing show materials, creating signage and other logistics as needed.
  • Summer Series wrap report and paperwork at the end of the summer.


  • Minimum 2 years event production, house management, venue operations management and/or film festival experience.
  • Possess flexibility, strong organizational, customer service, project management, writing and verbal communication skills.
  • Be culturally engaged. A familiarity with and interest in independent film is a plus.
  • An understanding and dedication to our mission.
  • Ability to thrive in a small team environment, to take responsibility and to meet tight deadlines.
  • Ability to work collaboratively with internal staff and external constituencies at all levels.
  • Basic computer skills required, including spreadsheets and databases; familiarity with Adobe Creative and online ticketing platforms is a plus.
  • Ability to work flexible hours as required, including evenings and weekends.

Start Date: May 1, 2018

Professional Level


Minimum Education Required

High School

How To Apply

We recommend you look over our website to thoroughly learn about our organization. Then send a resume, cover letter, and references to: Kate Gellene, Operations Manager at Please note the position in the subject line. Applications must be received by April 6, 2018.


Receipt of applications will be acknowledged via email. Not all applicants will receive interviews.

Salary is commensurate with experience.

Rooftop Films is an equal opportunity employer, and strongly encourages women and people of color to apply.