Search

Idealist logo
Jobs
Job

ASSOCIATE, TECHNOLOGY & DATA

Posted by
Multiplying Good | New York, NY
Apply

Multiplying Good


New
|
Published 7 days ago

$45,000 - $55,000

ABOUT MULTIPLYING GOOD

We believe people realize their true potential through service to others. We empower young and old to bring about change, and we honor those who have taken on extraordinary service efforts. For nearly 50 years, our work has helped individuals see just how positively they can impact the lives of those around them. In fueling their personal growth and celebrating their achievements, we multiply their impact. We’ve proven this continuum of activation, training, and recognition generates ripples of good. Multiplying Good (MG) has three core programs:


Students in Action - Our flagship youth program is a unique service, leadership and recognition program for high school and older middle school students nationwide. SIA gives young people the tools, skills and confidence to make a difference and create maximum impact on the things they care about most.


Recognition Champions - Working with many of the country’s most successful companies, we recognize and elevate their employees and inspire their organizations. Recognition empowers employees and leads to greater empathy and drives positive and productive workplace cultures. 


Media Partners - Our Media Partners recognize and elevate grassroots unsung heroes in their communities, and in doing so multiply the best. We deliver a system by which our Media Partners tell highly sought after good news stories, drive non-traditional revenue and enhance viewer stickiness.

 

JOB DESCRIPTION

Interfaces with the VP, Technology & Operations and VPs of MG’s core programs to provide organization-wide solutions-based technology support, data collection, maintenance and analysis.


PRIMARY RESPONSIBILITIES

Data Maintenance and Administration

Partners with Operations, Finance and Program teams to ensure high quality data across systems. To include:

  • Interface with all departments and VP, Technology & Operations to access and fulfill identified data requirements
  • Data fidelity reporting and maintenance
  • Mass imports/updates of system data (i.e. CRM)
  • Identification and reassignment of orphaned client records
  • Provide support on a project by project basis as required
  • Track all IT related issues in centralized support services ticketing system


Client-Facing Support (Internal and External)

  • Become well-versed in all Multiplying Good technologies used for clients and programs and be fully capable to optimize and support them. These include:
  • Zoho ONE applications: CRM, Backstage, Survey, Forms, People, etc.
  • OpenWater: Online Awards Management System
  • PimCore: Extranet and Website support
  • Litmos: Online Learning Management System
  • Liaise with program staff, clients and vendors to support our tech stack as necessary with routine maintenance, migrations, and deployments
  • Coordinate with VP, Technology & Operations to provide training and support on new and existing software and online platforms
  • Provide documentation support and training to all staff on corporate IT policies, procedures, equipment and software
  • Work closely within IT to ensure timely end-user support and quality of service


Hardware and Software Support

  • Launch Workstation maintenance plan for every quarter to perform disk cleanup, disk defragmentation and software audits; confirm cloud backups on all computers are automated and fully functional
  • Provide technical assistance and support to resolve all hardware/software related issues onsite and remotely (for detached offices), with travel as necessary
  • Coordinate PC repairs, software/hardware configurations, delivery and support of approved company computers and approved peripherals
  • Troubleshoot issues related to viruses, spyware and spam as required


DESIRED QUALIFICATIONS

  • Bachelor’s Degree from an accredited institution
  • Customer service support experience required
  • Tech support experience
  • Strong written and oral communication skills, including presentation and facilitation abilities
  • Fluency with MACs/PCs, with knowledge of Microsoft Office applications, social media, and other web-based applications 
  • Solid organizational, project-planning, and time-management skills
  • Experience with Zoho One, Litmos, Openwater, Office 365 cloud-based platforms a plus
  • Collaborate with all members of the organization with goodwill, transparency, and kindness.

Occasional travel to Delaware, Washington DC, and New York required. Potential travel to MG’s leadership communities.


JOB TYPE

Full Time


COMPENSATION

  • $45-55K commensurate with experience
  • Monthly technology allowance
  • Reimbursement for work-related travel and meeting expenses
  • Generous healthcare, 401(k), FMLA and life insurance benefits
  • Abundant vacation policy

To apply, please email resume and cover letter to stephanie.madden@multiplyinggood.org. 

ABOUT MULTIPLYING GOOD

We believe people realize their true potential through service to others. We empower young and old to bring about change, and we honor those who have taken on extraordinary service efforts. For nearly 50 years, our work…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Entry level

Benefits

·      Monthly technology allowance

·      Reimbursement for work-related travel and meeting expenses

·      Generous healthcare, 401(k), FMLA and life insurance benefits

·      Abundant vacation policy

·      Monthly technology allowance

·      Reimbursement for work-related travel and meeting expenses

·      Generous healthcare, 401(k), FMLA and life insurance benefits

·      Abundant vacation policy

How to Apply

To apply, please email resume and cover letter to stephanie.madden@multiplyinggood.org. 

To apply, please email resume and cover letter to stephanie.madden@multiplyinggood.org. 

Location

New York, NY

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.
Apply