Assistant Program Manager / Case Manager - Permanent Supportive Housing

Job Type

Full Time




United States


The WHC serves formerly homeless, low-income women with disabilities and families. In addition to housing, WHC services include case management, advocacy and life skills training. Services are tailored to meet the needs of each woman or family and are based on their individual situations and goals.

The WHC was founded in 1979 by a group of women who after conducting research learned that homeless woman were invisible in the community. Therefore, due to these lack of resources the WHC was created to assist this overlooked population, with safe, affordable housing.

The WHC’s objective is to provide homeless women and children with services and referral that help to maximize their chances of future independence and self-sufficiency. The quality of the housing and services provided to our program participants is central to their success. Women respond directly to the value of the resources being invested in them. Self-esteem is a crucial component to success for the women in our programs. A quality living environment says a lot about how we view our residents and allows them to take a similar view of themselves and their potential.

Poverty, homelessness, addiction and mental illness, alone or together, can place enormous barriers in the paths of both women and their children. The WHC believes that the best response to such barriers is permanent housing combined with the targeted supportive services that help women stay on the path of personal development and growth.

This position works directly with clients to complete assessments, develop and implement service plans, and provide referrals to appropriate services. Case Managers identify ways to overcome barriers the client may be facing thus increasing the likelihood of goal attainment. Case Managers are responsible for monitoring client's compliance and growth.

In addition, they work as a member of the WHC administrative team to provide the highest quality of services to residents.

Client Services – Work directly with clients to complete assessments, implement service plans, provide referrals to appropriate services. Assist clients in reaching their goals and the goals set by the WHC. Monitor clients for compliance and growth, and evaluate if the WHC remains an appropriate placement for the client. Work to create a community environment in the building. Attend and participate in clinical meetings and case management training sessions as required.


Compliance – Enter all required data into HMIS within 12 hours of contact. Enter all required data into Clienttrack by due dates. Understand that data collection should be subjective from case manager’s professional interpretation and is not just client self-reported information. Client files and data collection software information will be maintained and audit ready at all times; and follow the WHC guidelines.


Property – Conduct unit inspections for cleanliness and client safety. For Bennett House, generate work orders for any maintenance and repairs for building issues noticed. Be present for annual fire drills. When necessary, be available to allow vendors and inspectors access to the building. For Scattered Sites, notify Property Manager of any maintenance and repair issues that should be addressed by landlord.


Program Development – Research appropriate programming to be offered to our residents. Work to develop a program outline for the programming including a provider contract. Create an annual seminar/training calendar for residents. Coordinate the implementation of all programming with case managers. Provide coverage for programming on an as needed basis. Monitor and track outcomes for programming. Monitoring budget spending as it relates to programming.


New Resident Processing – Work with referral sources to identify and complete the move in process for qualified applicants. Assist with the interviewing of and explanation of the WHC PSH program to all potential residents. Identifies gaps or opportunities to make the process run smoothly. Participate in weekly process meetings and other meetings as necessary to ensure quick unit turnover.


Leadership – Create a strengths based environment within the WHC. Assist with delivery and supervision of the service model in the absence of the Program Director. Be an advocate for the Case Management team within Administrative Team Meetings and vice versa.


Community Involvement – Is the WHC representative on the Coordinated Access and Intake Committee and other committees as assigned.

Requirements include: Bachelors degree in human/social services field (Master's preferred), at least three years prior case management experience, excellent written and oral communication skills, and provide outcomes with minimal supervision. Must be able to work occasional early evening hours and be on a rotating on call schedule. Experience with Microsoft Office and clinical data reporting systems (Ex. ROSIE, ETO, Clienttrack) required. Preference given to those with experience in motivational interviewing. Must be able to provide outcomes with minimal supervision and work independently.


Women's Housing Coalition has a competitive benefits package.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please forward a cover letter and resume to Cover letter must include salary requirements.