Details: $18.00 per hour
1238 Lincoln Boulevard
The Middle School Support Team Case Manager is responsible for supporting families enrolled in the Middle School Support Team by providing assertive case management. This position requires a great deal of communication between members of the Boys & Girls Club staff and youth, as well as City of Santa Monica community members and liaisons.
KEY ROLES (Essential Job Responsibilities):
Program Development and Implementation
1. Provides case management to youth and families to assess their needs and refer to community resources
2. Whenever possible, attend meetings with youth and families pertaining to care plan goals, such as IEP meetings, SARB meetings, intakes with other service providers, court dates, and more
3. Apply a “whatever it takes” approach to advocate for youth and families and ensure they are connected to the services they need for success and wellbeing
4. Attend and participate in MSST Collaborative Network Meetings to case conference and triage client needs
5. Ensure that all data and documentation, including consent forms, report cards, releases, referrals, pre- and post-surveys, and more are recorded into individual case files
6. Document all phone calls/email correspondence pertaining to the youth/family into individual case files
7. Help support and gather information for the purpose of tracking grant reports, as well as any additional documentation or reports pertaining to MSST funding
8. Plan, schedule, and organize special events and field trips for the MSST program.
9. Brainstorm and implement new ways in which MSST youth can engage with one another at the Boys & Girls Club, both middle schools, Santa Monica High School, and in the community at-large
10. Assist with Quality Assurance procedures, including, but not limited to: file audits, documentation review and training/technical assistance support to BGCSM program staff
● May oversee special programs and events and/or participate in the implementation of other unit activities as necessary.
● May consult with parents concerning members and Site issues.
● May assist with programmatic documentation and/or assist with funder report documentation
Internal: Maintain close communication with BGC admin and program staff to keep updated with opportunities for members; Regularly communicate with Program Director to receive and provide information, discuss issues, explain or interpret instructions and seek advice
External: Maintain contact as needed with external community groups, schools, member’s parents, CYRT, City of Santa Monica and any additional parties to better assist in supporting our youth and staff. Attend meetings at SMMUSD middle schools, as needed; to create individualized support plans, with school administrative staff, for MSST youth.
Education, Training, and Experience
● Any combination of education, training, and/or experience equivalent to the completion of a Bachelor’s Degree with a concentration in Education, Communications, Management, Sociology, Psychology, Social Work or similar.
● CPR and First Aid Certifications.
● 2+ years’ work experience doing case management in a non-profit environment highly preferred
● Familiarity with Santa Monica service providers and Service Planning Area (SPA) 5 social services providers, including knowledge of referral procedures
Skill / Knowledge / Abilities
● Multi-tasker with strong organizational skills
● Proficient communicator, both oral and written
● Proficient using the latest versions of Microsoft Office Suite, email and web searches, etc.
● Ability to prioritize, exercise good judgment, work independently as well as collaboratively
● Ability to establish and maintain effective working relationships with Club staff, volunteers, community groups, and other related agencies
● Establish and maintain cooperative relationships with those contacted in the course of work and respond to sensitive matters and/or situations with discretion, tact, and diplomacy
● Bilingual fluency in Spanish highly preferred
● Demonstrated experience and leadership in working with youth and adolescents
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
● Regularly sits at a work/computer station and operates electronic equipment.
● Frequently lifts, carries and positions objects weighing up to 35 pounds.
● Typically stands, walks, bends, stoops and crouches.
● Regularly moves about the facility to coordinate work.
● Must have own form of transportation to travel between sites.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Level of Language Proficiency
● Bilingual fluency in Spanish highly preferred
Minimum Education Required