Outreach and Case Coordinator

Job Type

Full Time


Details: Salary commensurate with experience.



Start Date


Application Deadline



2201Washington Street
United States




Building Pathways, Inc. (BPI) is a non-profit organization based in Boston whose mission is to create access and opportunities for low income Boston metro area residents, including women, people of color and veterans, to enter into a career path into the building trades through apprenticeship. Through apprenticeship preparedness training, outreach to young adults, and advocacy, BPI addresses the need to recruit top talent into the industry while opening career pathways to groups that have been historically under-represented in the construction workforce.


The Northeast Center for Tradeswomen’s Equity (NCTE) is BPI’s sister organization, a non-profit dedicated to helping women, and especially women of color, pursue pathways to apprenticeship and find careers in the union building trades. NCTE conducts a statewide recruitment initiative known as the Build A Life That Works campaign to raise awareness among women about career opportunities in the trades; outreach directly to women through community, educational and workplace partners; and advise interested candidates about potential union apprenticeship opportunities.


The shared mission of Building Pathways and the Northeast Center for Tradeswomen’s Equity is to bring race and gender diversity to the union building trades and to provide career opportunities in the trades for previously under-represented populations.


This position will work jointly with the BPI team and the NCTE Pipeline Navigator.



The BPI/NCTE Outreach and Case Coordinator will:

  • Have overall responsibility for managing and coordinating a comprehensive outreach strategy for BPI and NCTE in Greater Boston, including: 

o  developing relationships and building contacts with community, labor, workforce organizations and other relevant organizations;

o  maintaining and updating lists of contacts;

o  identifying outreach events (e.g., job fairs, community events, etc.);

o  maintaining an updated schedule of events;

o  actively participating in events and seeking out potential candidates for BPI and NCTE;

o  continually updating contacts and the outreach schedule;

o  keeping in regular contact with partners.


  • Manage the intake of prospective Building Pathways program participants, with a focus on populations under-represented in the building trades; provide case management services to current and past participants; coordinate alumni events.


Job responsibilities will include: marketing to host agencies and program candidates, outreach to various program partners, staffing external outreach events, and posting updates on outreach activities to social media; managing Building Pathways applicant assessment activities and referral of applicants deemed ineligible or inappropriate for the Building Pathways model; coordinating case management services for each Building Pathways participant during training and post-placement; and coordinating networking events for past Building Pathways graduates.



1.     Track progress against goals to recruit target number of eligible candidates as well as analyze and present findings regularly with program staff and supervisor.

2.     Assess materials’ and methods’ effectiveness and make recommendations for changes, edits or adjustments based on what appeals to prospective applicants and what doesn’t.

3.     Coordinate outreach efforts to align with program cycles and manage the recruitment calendar with input from the BPI Project Coordinator and Executive Director.

4.     Attend/coordinate evening, weekend and weekday events to publicize and recruit for the Building Pathways’ target demographic of residents in Suffolk (Mattapan, Dorchester, Jamaica Plain and Roxbury), Norfolk and Middlesex counties with a goal of 50% women in each BPI class.

5.     Attend/support the coordination of evening, weekend and weekday events to publicize and recruit for NCTE’s target demographic of women in the Greater Boston area. 

6.     Maintain records and sign-in sheets, as appropriate, for all outreach activities.

7.     Educate partners about our target populations, Building Pathways’ intake process, the Build A Life pipeline process and all nuances that help partners identify the most successful applicants.

8.     Assist in the BPI and NCTE social media strategies to outreach and successes.



1.     Ensure that all applicants meet baseline eligibility criteria.

2.     Coordinate assessment activities for eligible applicants.

3.     Develop an Individual Service Plan (ISP) with each Building Pathways participant.

4.     Track and document participant’s progress in meeting the goals and objectives of the ISP.

5.     Provide counseling and/or referral and follow-up to address financial, social, emotional and/or legal barriers (such as remedial math and reading, English as a Second Language, childcare, transportation, affordable housing, healthcare, financial services, legal services, drug or alcohol dependency, and positive drug tests), to a participant’s successful completion of the Building Pathways program or placement into and retention in an apprenticeship.

6.     Communicate with participants on an as needed basis but at least once monthly during the participant’s active status with the program, including one-year post-placement.

7.     Maintain written/electronic records of all communications with participants, nature and date(s) of counseling/referral services delivered.

8.     Coordinate quarterly social, educational and/or networking events for Building Pathways alumni.


1.     Enter inputs and outcomes on all program activities for which s/he is responsible in database and prepare monthly reports to the Executive Director summarizing such activities.

2.     Participate in team meetings and Advisory Group meetings.

3.     Perform other related assignments as required.


·        Ideal candidate will have a minimum of three years of work experience in case management. Prior work experience in recruiting or organizing in a multi-cultural environment is strongly recommended.

·        Knowledge of labor unions preferred.

·        Computer literacy skills required.

·        Knowledge of Salesforce preferred.

·        Education:  College degree or 4-6 years relevant employment experience.

·        Frequent local travel requires access to own transportation.

·        The ideal candidate will be mature, enthusiastic and possess excellent communication and interpersonal skills; have good computer skills, including Word and Excel; and be well organized and detail oriented. Candidates must be able to work well on a team, as well as independently, in unstructured situations. A flexible schedule including some evening and weekends required.


This is a full-time position with good benefits including health and dental insurance, 401(k) and paid time off. This is a grant-funded position and continued employment is subject to availability of grant funds.  

Building Pathways, Inc. provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law.

Women of color are strongly urged to apply.


This position provides health and dental insurance, 401(k) and paid time off.

Professional Level


Minimum Education Required


How To Apply


Please submit cover letter and resume by no later than August 20, 2018 to: info@buildingpathwaysboston.org