Manna’s strategic plan beginning in fiscal year 2021 includes a priority of addressing determinants of poverty and health. The SNAP Outreach Coordinator will serve as a conduit between Manna and the community members we work with by providing direct outreach and application assistance to communities and individuals eligible to receive Food Supplement Program (FSP or SNAP). S/he will work closely with our community engagement staff with the goal of ensuring participants have access to the maximum food and nutrition benefits available to them through local, state, and federal programs.
Essential Job functions
Create consistent opportunities for outreach with Manna partner agencies and other community providers. The focus will be on priority populations including, residents in priority zip codes, residents for whom English is a second language, seniors, and Able-Bodied Adults without Dependents (ABAWDs). For the time being, due to the pandemic, this includes remote gatherings with a return to in-person gatherings when it is safe to do so.
Distribute FSP-related communication tools developed by Maryland Hunger Solutions and other partners and modify them for Montgomery County to attract participants and share information.
Record and track the results of outreach activities.
Use MDThink software to assist residents with SNAP applications.
Follow up with applicants to capture outcomes data on application assistance.
Support the operations of the Participant Services Call Center as needed.
Outgoing personality and commitment to addressing community food insecurity.
Demonstrated ability to effectively reach low-income families and community-based organizations.
Detail-oriented planning and implementation skills
Strong organizational skills and the ability to manage time and multiple tasks simultaneously.
Willingness and ability to work varied hours (nights, weekends, etc.)
Ability to use or learn Salesforce software and Microsoft Office Suite
Strong oral and written communication skills in English and another language with particular interest in Mandarin or Vietnamese
Ability to collect, analyze and report on program data
Ability to use online video chat software and travel throughout the County for outreach activities
Ability to telecommute as needed with space for confidential phone conversations
Strong team orientation.
Physical Demands: The physical demands described here are representative of those that must be met by a candidate to successfully perform the essential functions of this job. While performing the duties of this job, the candidate is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside an office to access file cabinets, and office machinery. Must also be able to move about to various work stations throughout the County. The candidate constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with the public, volunteers and vendors and must be able to exchange accurate information in these situations. The candidate must occasionally move objects up to 15 pounds.
Environmental Conditions: The candidate will be exposed to a variety of fluctuating environmental conditions within the building and at outreach activities including heat and cold. The candidate must be able to work in these conditions for up to 2 hours at a time.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are subject to change at any time. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Justice, Equity, Diversity, and Inclusion Statement: Manna Food Center is committed to serving as an ally for racial and economic justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of food insecurity are encouraged to apply.
Salary Range: $15.25 - $15.85 per hour commensurate with experience.
Manna’s strategic plan beginning in fiscal year 2021 includes a priority of addressing determinants of poverty and health. The SNAP Outreach Coordinator will serve as a conduit between Manna and the community members we work with by…
Part-time, non-exempt position, working 20 hours per week. We believe in work-life integration and are committed to keeping the workload in alignment with the true hours worked.
Accrued leave of up to 10 days of paid vacation, 10 paid holidays (including employee’s birthday), 3 paid personal days, and 10 days paid health leave yearly.
Upon successful completion of 60 days of employment, we offer an optional employee health plan and, after 90 days, the option to invest in an Individual Retirement Account (IRA) with Manna matching employee contributions up to a maximum of three percent of pay.
Flexibility in schedule with a fun and fast paced work environment! You can wear jeans and enjoy interacting with dedicated friendly staff as you serve the community!
Part-time, non-exempt position, working 20 hours per week. We believe in work-life integration and are committed to keeping the workload in alignment with the true hours worked…
Fluency in an additional language is required.
Fluency in an additional language is required.