Program Director - Transitional Housing

Job Type

Full Time




115 West 31st Street
New York
United States


The Program Director will be responsible for the day-to-day management of a transitional family residence that will serve families with children ranging in age from infants to teenagers.

Principal Responsibilities:

Program Management

  • Ensure that the management of the residence in accordance with the guidelines identified by DSS, DHS and WIN
  • Champion the use of evidence based practices (EBP) in all aspects of work life; promote strengths-based, trauma-informed, family centered, culturally reflexive program environment; model use of EBP for staff and peers; use strength based approach and motivational in managing staff; train and support staff in their use of EBP with clients; use EBP to meet and exceed program goals.
  • Monitor the program’s effectiveness to ensure that program is achieving its goals relative to the placement of clients into permanent housing, securing employment and establishing family stability
  • Manage the program’s multi-disciplinary team, which will include Housing Liaisons, Employment Specialists, Child Care staff and Recreation staff and ensure that the team develops an integrated service plan that addresses each of the primary goals of the program and that each component supports and facilitates the clients’ progress
  • Analyze, develop and implement procedures and policies to ensure quality service provision
  • Participate in the overall security and maintenance of the program, assuring a safe and healthy environment, according to WIN and other regulatory guidelines

Operations Management


  • Manage the program’s petty cash and program metro cards and ensure compliance with WIN’s

Fiscal requirements

  • Co-authorize purchase orders and ensure that all expenditures are being made in compliance with WIN’s procurement policies and procedures

Human Resources/Staff Supervision

  • Directly Supervise the Social Service Supervisors, Child Care and Recreational Staff and Administrative Assistants
  • Provide coaching, training and development to all staff, as needed
  • Coordinate staff training, including implementation of in-service training
  • Recruit, hire and train staff in accordance with WIN’s personnel policies and procedures, as needed
  • Ensure that orientation is provided so that new staff become quickly assimilated
  • Ensure that all staff receive timely and quality performance evaluations in accordance with WIN’s personnel policies and procedures
  • Ensure that WIN’s Human Resources Department is consulted on all staff discipline or possible termination issues prior to any action being taken


  • Actively participate in WIN’s Quality Assurance and Improvement process by attending all meetings and serving on one or more of subcommittees, task force or other special assignment
  • Submit quality and timely reports to WIN and other regulatory agencies as mandated and ensure that all staff of the residence are in compliance with their respective reporting requirements
  • Conduct and participate in all meetings relating to staff and program management
  • Establish liaisons with appropriate community agencies to maintain linkages for services required by shelter residents, to include medical, mental health, substance abuse, foster care and others, as required
  • Participate in local community organizations and attend Community Board meetings in shelter’s district
  • Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation.
  • Serve as a liaison with members of the community
  • Establish Community Advisory Board comprised of staff, residents and community members, including police and other local representatives to meet on a quarterly basis to discuss the facility, its services and other issues identified by members of the group

Community Relations

In addition to these principal responsibilities the program director is required to manage and sustain the attached performance parameters.


  • M.P.H., M.S.W. or M.A. in Health and/or Social Services.
  • Minimum of five (5) years’ experience in the human services sector, which includes three (3) years in a supervisory role with responsibilities for managing budgets and staff.
  • Familiarity with the following EBP is required: strengths-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting and cultural reflexivity. Ability to demonstrate success using the EBP model preferred.
  • Strong preference for those who have previous experience training others in these EBP.
  • Familiarity with homeless population, women and outreach/engagement strategies.
  • Strong leadership skills.
  • Excellent organizational, written and verbal communication skills.
  • Ability and willingness to be on call 24 hours, 7 days a week.
  • Bilingual – English/Spanish preferred.
  • Solid computer skills required including MS Office Suite and Outlook.

Knowledge of CARES a plus


  • Dental Insurance
  • Medical Insurance
  • Vision Insurance
  • 403B Retirement
  • Direct Deposit
  • Flexible Spending Account
  • Paid Time Off (PTO)
  • Commuter Transit Check

Level of Language Proficiency

Bilingual in English and Spanish is helpful

Professional Level


Minimum Education Required

Master's degree

How To Apply

Please apply online: