NeighborWorks America: Working Together for Strong Communities
Purpose of Division:
The National Initiatives Division is responsible for developing, testing, and managing innovative national programs and services designed in support of the approximately 250 NeighborWorks Organizations with the overall objective of sustaining a network of excellence that creates opportunities for people to live in affordable homes, improve their lives and strengthen their communities. In addition, the division oversees grant opportunities for and beyond the NeighborWorks network, including other nonprofit and governmental agencies throughout the country. The major programmatic areas of focus within National Initiatives include real estate development and asset management, homeownership programs, financial capability and lending, and community initiatives. The duties of this position are performed under the direct supervision of the Senior Vice President of National Initiatives.
The Sustainable Business Initiative (SBI) was conceived and launched by NeighborWorks America to help NeighborWorks Organizations (NWOs) achieve greater sustainability, scale, efficiency and impact through transformational thinking, operational and strategic change, and the progression to an entrepreneurial business model.
The Senior Manager, Entrepreneurial Expansion, Innovation, and Impact, position is responsible for leading the execution of the vision for mainstreaming SBI in the NeighborWorks Network. The mainstreaming model features a self-serve approach to accessing the training, resources, technical assistance, and coaching required to support an organization through a transition to a social enterprise business model. This self-serve approach is supplemented with opportunities for peer engagement, learning from other successful social enterprises, and sharing of innovations and best practices. The Senior Manager is responsible for recruitment strategies; data analysis to show the impact of SBI; management of external consultants providing technical assistance; quantifying the leading edge of the initiative by identifying NWO innovations; and ensuring replication of innovations through peer collaboration. The Senior Manager may also support the Sr. Director, SBI, by presenting about the initiative in conferences or other public speaking engagements.
- Quantify the characteristics that are indicators of a propensity for success in SBI based on assessment of currently participating NWOs. Apply that knowledge in refining the recruitment and onboarding process of a cohort that is positioned to prove sustainability.
- Work collaboratively with Field Operations Relationship Managers to gain a baseline understanding of the strengths/weaknesses of new NWOs that are onboarding and to plan for needs in the onboarding year. Engage with Sr. Director, and Manager, Operations to establish budget priorities in the support of new NWOs.
- Design and implement virtual events and other forms of peer engagement that advance the collective momentum and progression of SBI cohorts towards a more sustainable business model and that provide opportunities for knowledge exchange and replication of innovations.
- Proactively identify technical assistance needs and trends within the cohort and engage with Sr. Director to determine best method to address the needs. Manage and coordinate the training, coaching, and/or technical assistance provided by external subject matter experts across 11 discipline areas (at the NWO participant level, and/or at the Initiative level).
- Manage annual supplemental grant process for both new NWOs (readiness coaching) and existing cohorts (targeted technical assistance) to support organizational progress as social enterprises.
- Work collaboratively across divisions with National Homeownership Programs and Lending (NHPL) and Corporate Strategy and Impact (CSI) staff to ensure outcomes and impacts of SBI are documented and disseminated internally and externally. Identify outcomes and impacts that can elevate SBI and NeighborWorks America as innovators in the thought leadership space in the nonprofit industry.
- Conduct quarterly data validation of metrics submitted by participating NWOs prior to providing data set to NHPL for analysis and reporting.
- Engage with cohort to identify innovations and winning strategies and to support the replication of same across the cohort. Document the best-of-the-best that represents the leading edge of the initiative.
- Provide leadership and guidance to SBI liaisons in solidifying their role as partners with SBI and as liaisons to the field division. Ensure liaisons have the tools, resources and knowledge to educate staff in their regions about the status and goals of SBI, and to understand their connectivity to SBI so they can assist with recruitment and onboarding.
- Engage regularly in calls with selected cohort members to gather intelligence on their progress, wins, and challenges as a social enterprise. Drawing from these and calls by other SBI staff, provide concise, informative comments on NWO participation in SBI in the quarterly OHTS reporting to better inform the rating process.
- Play key informant role in supporting the Sr. Director in the effort to connect the business-strengthening aspects of SBI to other business-strengthening initiatives across the corporation.
- Represent the initiative at internal and external public speaking opportunities.
- Other job-related duties as assigned.
Nature of Work Contacts:
Departmental staff, NWO leadership and staff, external consultants
Required Minimum Qualifications:
- Education: A bachelor’s degree in business management or related discipline is required, or the equivalent in work experience.
- Experience: At least five (5) years’ experience in non-profit management with a preference for experience in the social enterprise business model. Experience with data analysis, and with conveying the impact/story of a project or program to a wide variety of audiences. Must be comfortable and experienced with public speaking at conferences and events.
- Licenses, Certifications: N/A
- Competencies, Knowledge, Skills & Abilities: Facilitation of peer exchanges, and building and supporting communities of practice. Ability to work in a fast-paced environment managing multiple deadlines. Expertise in project, consultant, and/or budget management. Ability to quickly learn and understand relevant business process areas in support of NeighborWorks America enterprise and corporate business applications. Leading in delivery of interactive training / knowledge sharing. Excellent team player with strong interpersonal and communication skills including comprehension, written and verbal skills. Ability to facilitate, present, emcee, and/or train on various topics related to SBI at in-person or online convenings.
- NeighborWorks America Staff are expected to demonstrate excellence in the following:
- Sensitivity to racial, gender, sexual orientation and cultural differences
- Effective, respectful, and timely communications with internal and external stakeholders
- Listening effectively, seeks and accepts feedback
- Effective teamwork
- Analytic, thoughtful and strategic thinking
- Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organizatio
f. Technology: MS Office Suite, Zoom, MS Teams
MBA or strong business operations background. Knowledge of or experience in using Salesforce a plus. Grants and/or project management a plus. Knowledge and experience working within the NeighborWorks network.
- Travel: 5%
Physical/Sensory Demands: N/A