10640 Page Avenue
Single Adult Case Manager
FACETS opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency shelter, food, and medical needs, help them gain safe, sustainable and permanent housing and work with them to end the cycle of homelessness and poverty through educational, life skills and career counseling programs.
FACETS is hiring a dynamic individual to serve as Single Adult Case Manager. The Single Adult Case Manager provides case management services for FACETS’ homeless outreach program and FACETS’ Hypothermia Prevention Program. The Single Adult Case Manager serves as Program Assistant for the Hypothermia Prevention Program, from December through March, which includes assisting with supervising Hypothermia Facilitators, managing the Hypothermia Facilitator schedule, and HMIS data entry for the program.
The Single Adult Case Manager must have a good working knowledge of the service needs of chronically homeless adults as well as innovative ways to house hard to serve populations. The ability to work in an extremely fast paced environment while meeting project goals and outcomes is a must. This position is highly visible to staff, senior management, and the general public and is subject to constant interruptions from walk-in traffic and telephone calls. Exceptionally high standards of courtesy, networking skills, and data management are essential as well as strong public speaking skills. Independent judgment is required for appropriate decision making, problem solving and priority setting. A candidate with a BSW or MSW and 2 years post-graduate experience is preferred. Bi-lingual (English/Spanish) a plus.
CASE MANAGEMENT RESPONSIBILITIES:
- Establish contact and build rapport with individuals experiencing homelessness in the surrounding area by meeting individuals in their home territory, at The Lamb Center, and the Hypothermia Prevention Program venues.
- As participants are engaged, provide case management, information, and referral to supportive services.
- Advocate for and actively assists participants in obtaining services (e.g. benefits, medical, dental, mental health, substance abuse, housing referrals, financial assistance, employment, training, mentoring and socialization).
- Assess housing barriers of individuals who are experiencing homelessness to determine housing and service needs.
- Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include intake interview to determine household needs, goals, and eligibility.
- Provide mediation and advocacy with landlords on the household’s behalf to develop a workable plan to obtain and/or maintain housing.
- Determine appropriateness of household for receipt of rapid re-housing funds and recommend amount. Allocates and tracks use of rapid-rehousing funds.
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors, and creditors)
- Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
- Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities.
- Credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
- Connects participants to services designed to increase their skills and income so that they can maintain stable housing.
- Provide an outreach response to calls from members of the community including religious institutions, citizens and businesses regarding sightings of homeless individuals in the community.
- Documents all services identified and provided, referrals made, and transportation provided.
- Travels and makes home visits as well as works an adjusted work schedule including evenings and weekends as necessary.
- Uses automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner.
- Attends various regional meetings, including HOST (Housing Opportunities Support Team) and Housing Opportunities Collaborative Meetings, throughout Fairfax County and generates and distributes housing resources to FACETS staff.
- Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.
- Participates in and conducts in-service training for staff development. Actively supports FACETS’ mission oriented outcome evaluation and outcome management.
- Prepares proposals, reports, and statistics for submission to funding sources with the Deputy Executive Director’s supervision.
- Assists in managing the FACETS budget for program expenditures.
- Represents FACETS in the community, in accord with Agency Mission, Vision, Values, and Code of Ethics.
- Performs other duties as assigned.
HYPOTHERMIA PREVENTION PROGRAM ASSISTANT RESPONSIBILITIES:
- Manages HMIS data entry for the Hypothermia Prevention Program including the daily bed list and data quality reports.
- Creates and manages the Hypothermia Prevention Program facilitator schedule to ensure that all shifts are filled, staffing remains within budget, and overtime costs are prevented or minimized.
- Assists the Program Coordinator with recruiting faith communities as hosting venues for the Hypothermia Prevention Program.
- Assists the Program Coordinator with recruiting and supervising the Hypothermia Prevention Program staff.
- Assists the Program Coordinator with training the Hypothermia Prevention Program staff as well as faith community volunteers and social work interns.
- Attends monthly Hypothermia Prevention Program Point-of-Contact meetings and leads the meeting in the absence of the Program Coordinator.
- Rotates weekly on-call duties for the Hypothermia Prevention Program, from December through March, with the Program Coordinator.
- Other duties as assigned.
- Bachelor’s degree in an applicable human services field plus two years of professional social work/case management experience with homeless and/or at-risk populations. BSW or MSW and 2 years post-graduate experience is preferred.
- One year of supervisory and/or program management experience preferred.
- Bi-lingual (English/Spanish) a plus.
- Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
- Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management.
- Requires strong familiarity with the Vulnerability Index and Service Priority Decision Assistance Tool (VI-SPDAT) and the medically vulnerable homeless population.
- Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
- Ability to work in a fast paced environment and manage an intensive caseload with minimal supervision.
- Must be comfortable going into woods and other places not meant for human habitation to meet program participants.
- Ability to use HMIS to establish and maintain case records and to facilitate data collection.
- Excellent data entry and data quality skills.
- Ability to work a flexible schedule including nights and weekends.
- Ability to communicate clearly and concisely, both orally and in writing.
- Public speaking experience and strong public speaking skills.
- Ability to lift items weighing 10-20 pounds.
- Must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance.
- Must be able to drive 15 passenger van.
- Must pass criminal background and Child Protective Services background checks.
E-mail resume and cover letter to mwilliams@FacetsCares.org
Equal Employment Opportunity M/F/D/V.
Level of Language Proficiency
Bilingual in English/Spanish a plus.
Minimum Education Required
How To Apply
E-mail resume and cover letter to mwilliams@FacetsCares.org