Impact Director

Posted by
City Year
Philadelphia, PA
Published 11 days ago

Reporting to the Senior Director, Impact Delivery, the Impact Director (ID) is responsible for achieving outcomes of the impact department by managing daily programmatic operations.  In partnership with two fellow IDs, the Impact Director supervises a team of Impact Managers, who directly support AmeriCorps members in achieving impact goals while experiencing a rewarding year of service.  Specifically, the ID ensures that the right conditions and resources are in place for AmeriCorps members to deliver Tier 2 interventions that support students in attendance, math, literacy, and social emotional learning, as well as Tier 1 supports such as after-school programming and academic classroom support. 

As part of the Impact Leadership Team, the ID collaborates with other directors, including AmeriCorps Member Experience Director, Instructional Director, and Learning & Development Director to oversee and foster opportunities for AmeriCorps members’ development, to ensure strong service impact in each cohort of schools, and to coach Impact Managers in achieving all site, team, and school-related goals. Additionally, the Impact Director will partner with the Sr. Director of Impact Delivery and the Managing Director of Impact to drive strategy that promotes the long-term sustainability of the site, to foster strategic relationships at the schoolhouse, district and community level, and to serve on the Site’s Instructional Leadership Team.

What You’ll Do:

Impact Manager Supervision – 35%            

  • Develop, manage, and coach a team of 5-7 Impact Managers through daily contact, school visits, weekly check-ins, goal-setting and planning, performance reviews, and professional development opportunities
  • Provide guidance on meeting monthly, quarterly, and annual Impact goals and administrative deadlines
  • Facilitate sharing of best practices across teams
  • Support Impact Managers in managing AmeriCorps members and in ensuring compliance with all AmeriCorps standards and policies
  • Build a collaborative team among Impact Managers and school team portfolio through “village meetings” and initiatives

Service Impact & Evaluation – 25%

  • Track, assess, and create action plans with Impact Managers on data-informed deliverables, school team progress, and general service impact
  • Work with Impact Managers to coach AmeriCorps members on and ensure the quality of their daily service
  • Regularly observe classroom and after-school programming
  • Collaborate with Impact Analytics staff to ensure timely entry of all data, address inaccuracies, and track task completion
  • Work with the Instructional Coaches to regularly observe and provide feedback around classroom and out-of-school activities; partner with Instructional Coaches and Impact Managers to identify strategies for AmeriCorps member coaching and development
  • Ensure high safety standards for all in-school, after-school, and out-of-school activities where City Year is the lead partner, or where City Year is working in partnership with the schools, district, or other community partners

Relationship Management – 20%

  • Directly manage all school partner relationships within the school portfolio, including implementing new partnerships and renewing agreements
  • Support Impact Managers in building strong relationships with school site stakeholders; serve as supervisory contact with principals and school liaisons
  • In partnership with the Senior Director of Impact Delivery, identify barriers to service implementation at the school and district levels, and support in brainstorming solutions while identifying opportunities to use promising practices
  • Support and advance relationships with Network Assistant Superintendents to advance impact outcomes and remove barriers at the school and district levels
  • Intervene during any City Year Philadelphia and/or school crises
  • Annually recommit all existing City Year Philadelphia school partners who meet Conditions for Success thresholds and secure additional City Year partners (as appropriate)

AmeriCorps Member Management, Training, and Development – 10%

  • Maintain site’s adherence to standards of conduct and national programmatic baselines
  • Partner with AmeriCorps Member Experience Director to ensure execution of and compliance with all AmeriCorps and City Year requirements, policies and audits
  • Collaborate with the Impact Leadership Team to establish a training vision and execution plan, providing support for AmeriCorps member trainings as needed
  • Communicate with Impact Managers regarding AmeriCorps member development needs
  • Coach Impact Managers and AmeriCorps members through team management, accountability, and standards issues, including disciplinary actions

Organizational Initiatives & Site Support – 10%

  • Engage in structured discussion and training on diversity, belonging, inclusion, and equity aimed at developing stronger cultural competency, both individually and collectively as a site
  • Support the planning and execution of strategic initiatives that are critical to the success of the Impact Department and/or site
  • Collaborate with site directors and other leaders on the ongoing operations of the organization and all departments’ goals
  • Participate as a member of the Site Leadership Team, the Department Director Team and Impact Leadership Team, providing strategic insight into site priorities
  • Participate as a member of the City Year national network’s Program and Service Team, managing selected network initiatives as needed, including creating baseline trainings, collateral, and tools
  • Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
  • Attend conferences as needed throughout the year

What You’ll Bring

  • 3+ years team and individual management experience; City Year experience a plus
  • Demonstrated talent for coaching and developing diverse talent through performance plans, reviews, and leadership opportunities
  • Demonstrated track record of successful collaboration and partnership engagement experience
  • Willingness to engage in conversation on race and all aspects of identity and passion for developing practices grounded in diversity, belonging, inclusion, and equity
  • High emotional intelligence, with ability to perform and communicate with diverse audiences under varied circumstances
  • Efficient time management skills: ability to meet deadlines and prioritize multiple projects
  • Ability to adapt and excel in diverse, high energy, entrepreneurial, and rapidly-changing environment
  • Attitude essentials: growth mindset, passion for City Year’s mission, committed to teamwork, resilience
  • Passion for education equity, national service, and the values of inspirational leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork, and excellence
  • Must have reliable means of transportation or be able to navigate local public transportation system

How You’ll Grow

City Year values diverse skill sets and encourages staff members to seek continuous growth.  A successful staff member in this role will bring and continue to develop themselves in the following competencies:

  • Civic Knowledge & Fluency in Education Practice and Reform:  actively seeks to understand current issues and debates related to national service and education policy and the impact they have on the communities we serve; can articulate how City Year’s service helps advance education reform
  • Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback 
  • Relationship Development:  Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, throughout partnering organizations, and in the communities we serve; invests in relationships that may not address an immediate issue but further long-term objectives; balances delivery of results with relationship building
  • Team Collaboration & Leadership:  Leverages diverse strengths of team members to achieve desired results; Coaches and empowers others to lead; Addresses and resolves team conflict swiftly and effectively
  • Talent Development: challenges and encourages professional growth of others; provides ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs
  • Education Strategies: Possesses pedagogical knowledge with demonstrated ability to use data and direct observation to achieve organizational goals

Reporting to the Senior Director, Impact Delivery, the Impact Director (ID) is responsible for achieving outcomes of the impact department by managing daily programmatic operations.  In partnership with two fellow IDs, the Impact Director…

Details at a Glance

  • Time Commitment
    Full Time Schedule


USD 60,000 - USD 65,000


Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will. 

City Year does not sponsor work authorization visas.

City Year’s core values include advancing diversity, social justice for all, and inclusive environments where everyone can thrive. We aspire to become an antiracist organization, to support the holistic growth and development of our AmeriCorps members, and to promote educational equity for all students. We work each day, in partnership with schools and communities, to ensure that people of all identities feel welcome, valued, empowered and engaged. 

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.  

City Year encourages people from underrepresented backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC); those who are first in their family to attend college; adults without a college degree; LGBTQIA+ community; and people from low-income backgrounds.

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year…


Philadelphia, PA, USA

How to Apply

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

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