Bilingual Client Services Navigator

Job Type

Full Time

Salary

Minimum: $40,000
Maximum: $44,000
Details: Depending on experience and skills. The total compensation package includes a generous benefits package, including health, dental, vacation, sick time, and other coverage options.

Published

07/27/2018

Application Deadline

08/17/2018

Address

Crescent Street
Waltham
Massachusetts
02453
United States

Description

What we do


Since 1973, the Boston Area Rape Crisis Center (BARCC) has been a leader in the movement to end sexual violence. BARCC empowers survivors of sexual violence to heal and provides education and advocacy for the social change needed to create cultures that prevent sexual violence. We rely on our dedicated, brilliant staff to do this important work, and our team is growing!


The role


Our client service and advocacy teams are looking for a new, full-time Bilingual Client Services Navigator. You’ll work closely with our Bilingual Client Services Coordinator, Clinical Program Manager, and client services and advocacy teams (Clinical, Case Management, Hotline, incarcerated survivor program, Legal Advocacy, and Medical Advocacy) to be the bridge for our Spanish- and English-speaking survivors of sexual violence in accessing BARCC’s services. Your work will further BARCC’s mission of ending sexual violence through healing and social change.


Where and when you’ll work


BARCC's staff, operations, hours, and location vary by function, type of work, and work style. You’ll primarily work from our Downtown Waltham office with weekly travel to our Cambridge office.


This is a 40-hour, full time position. You can expect to work regularly Monday through Friday. One to two days a week you will have evening client hours until 8:00 pm. BARCC is open to discussing options such as flexibility in scheduling and occasional remote work.


What you’ll do


  • Promptly respond to requests for services within two business days, connecting survivors with the services they’re seeking.
  • Educate BARCC program volunteers and interns on how to refer clients for services, delivering program updates as needed.
  • Gain a comprehensive understanding of our client services and advocacy programs and provide information and service options to clients on a daily basis.
  • Assess clients’ needs and make appropriate internal referrals (clinical, legal, and case management) on a daily basis.
  • Schedule clinical intake appointments for clients and families and masterfully manage the intake calendar.
  • Update client data and maintain confidential client records for all programs.
  • Join monthly team meetings that focus on our clients, our volume and quality of services, and your continued learning and growth.
  • Prepare monthly, quarterly, and special data reports on services provided to all
  • clients.
  • Be an ambassador of the organization, reflecting the values of teamwork, collaboration, inclusivity, and mutual respect.
  • Collaborate on other projects as needed.


You’ll bring


  • Bicultural Spanish and English fluency, both written and verbal.
  • 2 years of experience thriving in an customer service or support role.
  • Experience working with clients who have experienced trauma is a plus.
  • Must be detail oriented, able to multi-task, and possess excellent communication and comfortable working with a computer database.
  • Demonstrated commitment to BARCC’s mission and philosophy.


What we offer


  • The opportunity to make meaningful change and improve the lives of others through mission-driven work, at all levels of the organization.
  • The most compassionate, supportive, and fun-loving colleagues around—who will shower you with warm welcomes, funny memes, and regular shout-outs for your contributions.
  • An investment in your health, well-being, and professional development through competitive benefit offerings, generous time off policies, dedication to mental health and proactively managing vicarious trauma, and professional development funds and opportunities.


Starting salary range and benefits


$40,000–$44,000, depending on experience and skills. The total compensation package includes a generous benefits package, including health, dental, vacation, sick time, and other coverage options.


Hiring process and timeline


Please submit via our online application system your resume and cover letter stating your interest and related experience to be considered for this position. No phone calls please. We are accepting initial applications through August 17, 2018, but the opportunity will remain open until we find the best fit possible. The full hiring process will include a phone-screen interview, first-round in-person interview, a skills assessment, and final team interview. Reasonable accommodation provided upon request.


About us


At BARCC, we don’t just accept difference—we celebrate it and are always building a more inclusive and diverse work environment.


BARCC strives to represent the communities we serve. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected by applicable law.


For more information about BARCC, please visit barcc.org.

Benefits

80% paid Medical, 70% paid Dental, Family Medical & Parental leave, 100% paid ST & LT Disability and Life Insurance (1x salary), 3 weeks vacation to start (4 weeks after 2 years, 5 weeks after 8 years), 18 sick days per year, 2 personal floating holidays, 12 holidays off, and pre-tax deductions.

Level of Language Proficiency

Bicultural Spanish and English fluency, both written and verbal.

Professional Level

Entry level

Minimum Education Required

No requirement

How To Apply

Please submit via our online application system your resume and cover letter stating your interest and related experience to be considered for this position. No phone calls please. We are accepting initial applications through August 17, 2018, but the opportunity will remain open until we find the best fit possible. The full hiring process will include a phone-screen interview, first-round in-person interview, a skills assessment, and final team interview. Reasonable accommodation provided upon request.


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