Care Coordinator II

Job Type

Full Time




New York
New York
United States


POSITION SUMMARY: The Care Management Program assists families with ensuring eligible children receive the medical and behavioral health care services they need to promote optimal health by linking, accessing and supporting families through service integration. The Care Coordinator (CC) is responsible for the overall provision and coordination of services to assigned caseload. The CC guides program enrollees and their caretakers through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes. 


  • Responsible for Care management of children who are determined to be high acuity as per the CANS-NY
  • Carry out 6 core care management functions to assigned caseload: Comprehensive Care Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Individual & Family Support, Referral to Community and Social Support Services, Use of health Information Technology to link services
  • Complete CANS-NY assessment on all enrolled clients on caseload; initial and every 6 months; along with the completion of a comprehensive assessment.
  • Collaborate with family and other providers on development and execution of Individualized Care Plan
  • Document all activities in GSI, including progress notes in an accurate and timely manner – and other systems as needed (EHR, Connections)
  • Create Crisis/emergency plan for each client
  • Provide information to Children’s Aid staff & Liaison between CAS programs as needed
  • Provide outreach to potential clients as needed
  • Obtain consent & enroll eligible clients in the Collaborative for Children & Families (CCF – the health home) as needed
  • Help create linkages to community services for future resource for families as well as source of potential referrals
  • Help maintain a resource log for community supports and health services
  • Conduct field work & home visits as needed (possibility of evenings or weekends)
  • Maintain confidentiality & HIPPA compliance
  • Work as part of the Care Management Team in all areas, focus on meeting established enrollment targets
  • Participate in Program, Division and Agency wide activities (meetings, events, etc.)
  • Attend trainings as required
  • Other duties as assigned


  • Minimum Bachelor’s Degree with 2 years related experience, or Master’s Degree with 1 year related experience, or RN or LPN with experience
  • Organized self-starter
  • Experience in serving children and families in child welfare, developmental disabilities, mental health, and or healthcare
  • Excellent organizational and time management skills
  • Comfortable working in the field utilizing public transportation
  • Strong communication skills; written and verbal
  • Ability to engage disenfranchised population
  • Ability to multitask
  • Empathetic
  • Ability to work flexible hours, some nights and weekends may be required
  • Bilingual in Spanish/English preferred




  • 403b + employer match
  • Up to 20 vacation days
  • Sick days
  • Personal days

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please apply online through Children’s Aid website – Job ID: 003017

Children's Aid is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

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