Operations Manager

Job Type

Full Time




New York
New York
United States



Careers through Culinary Arts Program’s (C-CAP) mission is to promote and provide career opportunities in the foodservice industry for underserved youth through culinary arts education and employment. 

Founded in 1990 by Richard Grausman, one of America’s most respected culinary educators, C-CAP is a national not-for-profit that works through high school teachers, aiming to prepare students for college and career opportunities in the restaurant and hospitality industry.

Under the current board leadership of acclaimed chef, entrepreneur and restaurant owner Marcus Samuelsson, C-CAP links public high school culinary teachers and their students to the foodservice industry. 

Since its inception, C-CAP has awarded $50 million in scholarships, and classrooms have received $3.8 million worth of supplies and equipment.

C-CAP serves more than 17,500 students and 200 teachers annually. With its national office based in New York City, the organization operates in Philadelphia, PA; Hampton Roads, VA; Chicago, IL; Los Angeles, CA; Washington, D.C. / Prince George’s County, MD; and throughout the state of Arizona.

REPORTS TO: Chief Administrative Officer

AREA: National Office / Operations

JOB TYPE: Full-Time


Manages the operations of the national organization and supports local offices to ensure smooth day-to-day C-CAP functions and integration. Supports the administrative and facility needs of C-CAP staff and is responsible for enhancing the effectiveness and efficiency of the organization’s operations throughout all offices.


The Operations Manager functions include, but may not be limited to, duties such as the following:

1. General Office Management

  • Manage vendor / consultant contracts
  • Manage lease compliance and landlord/building staff relationship
  • Handle requests for liability insurance
  • Review and recommend best practices for the organization’s operations
  • Assess staff’s adherence to policies and procedures
  • Run and analyze reports to develop expectations for new program locations

2. HR Support

  • Manage recruiting and hiring processes including employee and consultant on- and off-boarding
  • Train new and existing staff regarding proper office procedures
  • Manage annual updates and revisions to Employee Manual and Policies and Procedures Manual
  • Manage ADP time management system

3. Board of Directors and Audit and Finance Committees

  • Coordinate quarterly Board of Directors and Audit and Finance Committee meetings:
  • Schedule quarterly meetings
  • Generate and disseminate materials for Board of Directors and committee meetings
  • Take minutes during Board of Directors and committee meetings
  • Edit monthly program reports from C-CAP locations and compile into one report sent to the Board of Directors

4. IT Support

  • Manage relationship with IT provider
  • Manage office equipment and service providers
  • Serve as point person on database technical issues and best practices
  • Database training for national staff
  • Special projects as required

5. Finance Support

  • Work with Chief Administrative Officer to ensure financial policies conform with best practice audit standards
  • Code invoices and Amex transactions
  • Assist the Chief Administrative Officer with the annual audit

6. Special Projects

Development Support

  • Create collateral material for local and national development events
  • Create email campaigns for local and national development events and appeals
  • Manage the design and printing of the Annual Report
  • Assist the Director of Development and Development Associate with the annual benefit

Communications Support

  • Generate the National Newsletter eblast six times annually
  • Manage the organization’s website, making edits and regular updates
  • Regulate website branding and visual consistency
  • Manage social media schedule of posts and posters
  • Create content for social media and post on social accounts as part of the social media team
  • Design informational and promotional collateral
  • Maintain editorial and visual guidelines, using AP Style
  • Generate monthly website analytics reports


  • Strong organizational skills, flexibility, detail orientation, excellent written and oral communication skills, a spirit of collaboration, an interest in performing a critical support role in a fast-paced environment, and the ability to adapt to changing priorities
  • This position will have access to confidential and/or proprietary information and must be able to keep this information confidential
  • The ideal candidate will be very tech savvy with expertise in CRMs, G Suite, and Microsoft Office for Mac. Familiarity with website design and Adobe Creative Suite is a plus
  • Knowledge of human resources practices preferable

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  1. Works in office areas, but stands and walks intermittently throughout the working day.
  2. Interacts with staff and other personnel, as well as students, alumni, and program supporters.
  3. May be subjected to interruptions throughout the workday.
  4. May be required to leave the office for off-site programs and event.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to meet these demands.

  1. Employee needs ability to move continuously.
  2. Vision requirements include both near and far vision.
  3. Must be able to bend, stoop, squat, reach, push and pull throughout workday.
  4. Works inside; working area is subject to slight increase in temperature and noise.
  5. Ability to adapt to changes in daily work hour and schedule.


Paid vacation, personal, and sick leave. Health, dental, and vision insurance. Employee 403(b).

Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


Please email a resume and cover letter to hr@ccapinc.org with the subject line "Operations Manager"