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Clinical Director

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Rape, Abuse & Incest National Network (RAINN)


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Published 26 days ago

October 5, 2020
September 25, 2020
Contingent upon experience

The clinical director position is a department-level role with the primary responsibility of elevating the service quality across RAINN’s hotlines in the Victim Services (VS) department. The position is responsible for driving excellence by developing and executing clinical strategies to improve direct service skills among RAINN’s hotline staff (paid and volunteer), in addition to leading a culture of wellness for the VS department. This position reports to the Vice President of Victim Services.

RAINN’s VS department provides anonymous telephone and online chat services to survivors of sexual assault and their loved ones. As a leader in the department, the clinical director will advance efforts to ensure that all hotline visitors receive the highest quality trauma-informed, victim-centered crisis services. The director will utilize their clinical expertise to augment policies and practices and ensure their integration into hotline service provision. As the lead clinical expert, this role will identify, propose, and implement (where applicable) solutions to common staff service challenges. The clinical director will strengthen strategies to assist especially vulnerable populations, particularly children and youth.

The clinical director will create a framework to cultivate a culture of wellness within the hotlines. In this role, the director will promote strategies to prevent and respond to staff burnout and equip hotline management with the skills they require to support in-person and remote staff in a high-pressure crisis environment.

The clinical director will also work closely with other departmental and institutional stakeholders. Specifically, this position will a) partner with the hotline programs to identify revisions to policies and protocols to improve staff service delivery; b) partner with the VS training team to review content for new self-paced and online blended training modules, training materials, and other ongoing training for hotline staff; c) work with the research team to review hotline service data; and d) partner with the communications department to support efforts to educate the public about the effects of sexual violence and the unique benefits of our hotline services, as well as supporting the efforts of the Speakers Bureau.

Essential Duties and Responsibilities:

Hotline Services:

  • Review current crisis intervention model, identify areas for growth, and oversee implementation of improvements to hotline services in partnership with hotline directors. Develop and execute plans, tactics, and policies related to this process.
  • Grow staff knowledge and ability to support specific vulnerable populations of survivors of sexual violence, specifically children and youth.
  • Build a clinical advisory group composed of national stakeholders to support in the development of new service initiatives and augmentation of current services.
  • Develop clinical metrics to measure and track the success of hotline services.
  • Assess feasibility of new clinical services and develop plans, tactics, and policies to support their launch and implementation.
  • Serve as the vice chair for the Victim Services Training Committee, and utilize subject matter expertise to inform and review VS training materials for hotline staff, providing recommendations based on best practices and latest research.
  • Identify, direct and perform clinical quality improvement projects in the VS department.
  • Oversee quality assurance efforts for crisis service delivery.

Trauma-Informed Support to Staff:

  • Provide strategic vision and direction for the development, implementation, and evaluation of initiatives to improve hotline staff health and wellbeing, including the department's trauma-informed supervision practice and the creation of a comprehensive strategy and supporting materials to prevent and respond to vicarious trauma experienced by hotline staff.
  • Supervise clinical training supervisors on the National Sexual Assault Hotline (NSAH) and Safe Helpline (SHL), which will include identifying new ways of leveraging their expertise and contributions, and supporting their continuing education
  • Maintain current knowledge of relevant research and keep staff up to date with emerging trends and best practices. Relatedly, facilitate professional development opportunities to keep VS staff informed of current research and critical developments in the field.
  • All other duties as assigned.

Public Education:

  • Support organizational efforts to educate public about the effects of sexual violence and the unique benefits of our hotline services, which may include acting as a spokesperson for RAINN and reviewing communications copy.
  • Present at professional conferences to disseminate information about the unique benefits of RAINN's unique hotline services and notable trends based on hotline data.

Position Specifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

Required Qualifications:

  • Experience working with victims of abuse, children, adults and families.
  • Prior working experience in crisis intervention.
  • 7+ years experience as a practitioner in the field of mental health or social work.
  • Demonstrated commitment to teaching, service and training.
  • Exceptional communication skills with remote staff, volunteers and stakeholders.
  • Demonstrated research skills with the ability to translate best practices into plain language.
  • Ability to solve problems and work professionally in a wide range of situations.
  • Ability to exercise good judgment when faced with complex decisions.
  • Comfortable discussing issues surrounding sexual violence.
  • Available to work a non-traditional schedule, which will include some evenings and weekends, and attend meetings and training on-site as required.
  • Must successfully complete a criminal background check (administered by RAINN).

Education:

  • Master's or PhD degree in social work, psychology or a related field, and at least seven years of work experience in that field.
  • A current or formerly Licensed Professional Clinical Counselor, Licensed Clinical Social Worker.
  • Expertise on sexual violence issues.

Preferred Qualifications:

  • PhD in social work or PsyD in psychology, and board certified in psychology.
  • Veterans will be given priority.
  • Experience in crisis hotline/intervention and treatment of victims of sexual violence.

Conditions:

The position is based in Washington, DC. Please note that RAINN staff are currently working remotely during the COVID-19 pandemic.


When you work at RAINN, you’re joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important—and so are you! RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, identity, genetic information, disability or protected veteran status. RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all qualified candidates to apply.


The clinical director position is a department-level role with the primary responsibility of elevating the service quality across RAINN’s hotlines in the Victim Services (VS) department. The position is responsible for driving…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Master's Degree Required
  • Professional

Benefits

Health, Dental, Vision; paid vacation and sick time/holidays; LTD/STD; Life Insurance; 403(b); free on-site gym.

Health, Dental, Vision; paid vacation and sick time/holidays; LTD/STD; Life Insurance; 403(b); free on-site gym.

Location

1220 L St, NW, Suite 505, Washington, DC 20005

How to Apply

To Apply: Submit resume, cover letter and writing sample to the VP of Victim Services at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be considered. Please no phone calls.

To Apply: Submit resume, cover letter and writing sample to the VP of Victim Services at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be considered. Please no…

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