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Bilingual Intake Specialist (Temporary)

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Published 10 days ago

Company Overview

The Tax Help program at Foundation Communities is hiring additional enthusiastic, motivated individuals who can help us provide high-quality tax return preparation for the extended 2021 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Job Summary

Under the direction of the intake leads, intake specialists greet clients, conduct eligibility screenings, and assist taxpayers in assembling all required information and documents. Full-time and part-time schedules including weekdays, evenings, and weekends are available. This position pays $14-$15 per hour and is available in remote and/or in-office capacities at one of our two Prosper Centers. COVID-19 precautions and safety measures are in place for in-office bilingual intake specialists.

Responsibilities and Duties


  • Serve as a resource for clients by answering questions and providing high quality customer service.
  • Conduct intake interviews with clients, which include validating clients’ identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process.
  • Contact clients to remedy missing or incorrect information, respond to client messages, and provide tax return updates.
  • Support Intake Leads with operations tasks as needed.
  • Protect client confidentiality.
  • Complete all specified paid training.*
  • Other duties as assigned.

Qualifications and Skills


  • Bilingual in English and Spanish strongly preferred
  • Professional demeanor with excellent communication and customer service
  • Experience working in a fast-paced environment
  • Comfortable with technology and ease in learning new software/programs such as Slack, Outlook, G-Suite products and web conferencing 
  • Experience with customer service software is a plus (e.g. Zendesk, HubSpot, Freshdesk)


*The paid training is comprehensive and will cover the various topics required by the position.


Office Locations (COVID-19 precautions and safety measures are in place for each location)

Prosper Center North - 5900 Airport Blvd, Austin, TX 78752

Prosper Center South - 2900 S IH 35, Austin, TX 78704

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

Company Overview

The Tax Help program at Foundation Communities is hiring additional enthusiastic, motivated individuals who can help us provide high-quality tax return preparation for the extended 2021 tax filing season. Tax team…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Temporary

Location

On-site
Austin, TX

How to Apply

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