Chicago Operations and Development Coordinator

Job Type

Full Time


Details: Salary is competitive with skills and experience.



Start Date


Application Deadline



935 West Chestnut Street
Suite 515
United States


Position Overview:

The Surge Institute is seeking a self-motivated and high-performing Chicago Operations and Development Coordinator who has experience multitasking and prioritizing work while managing a variety of projects. The successful applicant will be responsible for leading program and development operations for Surge in Chicago. Key areas of ownership include event planning for fellowship, alumni and recruitment events, managing fellow data and systems, development operations, stakeholder data management and communications, office management and accounting tracking. The ideal candidate will be effective at managing relationships both internally and with external stakeholders, partners, and vendors. Candidate will also be effective at multitasking and prioritizing a variety of overlapping projects, and be willing to roll up their sleeves to be a part of this entrepreneurial team. Attention to detail while working in a fast-paced environment focused on excellence is key to success.

Essential Functions:

Event Planning – Fellowship, Alumni, and Recruitment Events

  • Manage planning and logistics for Surge Chicago events, including securing meeting space, catering, volunteer management, and vendor selection and management
  • Manage and fulfill travel arrangements for session presenters, faculty and executive coaches
  • Event data tracking and analysis

Fellow Management

  • Update fellow contact information, track tuition, and manage local fellow scholarship process
  • Create listservs, Google Drive folders, and set-up and share calendar
  • Execute 360 administration process for fellows and first-year alums

Data Management and Communications

  • Update and maintain data management system (eTapestry) for Chicago, including new contacts, updates, and event management
  • Own eTapestry query-building and assist with eTapestry communications for special events, mass communications and other correspondence
  • Manage the inbox


  • Update donor contact information and cultivation efforts via eTapestry
  • Support local grant management process
  • Assist in processing Chicago donations, including follow-ups such as thank you notes and/or recognition

Office Management

  • Plan and coordinate logistics and materials, including printing needs, ordering supplies, etc. for team meetings, fellowship sessions, and development meetings
  • Maintain site’s electronic and paper filing systems
  • Manage Chicago office, including supplies, organization and upkeep, and marketing materials
  • Support scheduling for Chicago team and management of Chicago calendars
  • Work closely with Surge national operations to assist with overall operations, including research and setting up processes


  • Manage Surge Chicago accounting for the national Surge audit: upkeep and proper documentation of proposals/contracts and final invoices for Chicago expenses
  • Manage coaching invoice/payment process and follow-ups


  • Help cultivate an intentional organizational culture representing values of excellence, authenticity, community, urgency, passion and fun
  • Receive, give and encourage radical candor to help our team do their best work
  • Other duties as assigned

Experience and Education:

  • At least three years’ work experience in operations, event planning or related with a successful history of creating and executing operational plans
  • Passion for and connection with communities of color, with history of successful collaboration
  • Intermediate level Microsoft Office suite experience preferred
  • Bachelor’s degree preferred

Personal Characteristics:

  • A passion and commitment to transforming education for communities of color
  • Ability to thrive in a fast-paced environment and willingness to ‘roll up sleeves’ to get things done
  • Fervent attention to detail and ability to manage multiple priorities
  • Strong communications skills – verbal and written
  • A high degree of professionalism and the ability to handle sensitive information with discretion
  • Creative problem-solver with ability to identify and address issues proactively
  • Humility and self-awareness to identify and leverage supports to improve opportunity areas or weaknesses
  • A good sense of humor, positive attitude, and high degree of flexibility, dedication, resourcefulness, energy, and creativity
  • Ability to understand and live the mission and brand of The Surge Institution


Salary is competitive with skills and experience. The Surge Institute offers a competitive benefits package.

Professional Level

None specified

Minimum Education Required

No requirement