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Associate, Community Engagement

Posted by
Room to Grow
|
Boston, MA
New
|
Published 26 days ago

ABOUT ROOM TO GROW

Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families’ potential and become champions for babies and their community. Its mission is to offer structured parent support, material goods, and community connections to support parents as they activate their natural strengths and expand their knowledge, so children thrive from the start. Room to Grow was founded in New York in 1998 and expanded to Boston in 2005, currently partnering with over 1,500 families with an annual budget of $5M and a team of 45 passionate and dedicated staff members. 


Room to Grow uses a two-generation, preventative, and strengths-based approach to engage families. Through its unique program, parents and caregivers partner with program staff to develop strategies to support their child's development, select the material items that their child needs, and connect with community resources that can expand their support network. Room to Grow program staff work alongside parents and caregivers as they build upon their existing skill sets and parenting styles and promote the well-being of their children and family. 


As an entrepreneurial and growth-oriented organization, Room to Grow is in an exciting period of development as it continues to expand its reach and impact in Boston and New York and potential future locations. In 2020, Room to Grow adapted and digitized parts of its model to continue supporting families during COVID-19, and it will continue to leverage best practices and resources to support low-income communities as circumstances evolve.



ABOUT THE POSITION

Room to Grow seeks an Community Engagement Associate to help execute our community engagement strategy, leading the local efforts in the Boston region in partnership with the Community Engagement Team and Boston Executive Director. Primary work includes volunteer coordination (recruitment, scheduling, stewardship), procurement of baby and toddler items (coordinating collection drives, managing drop boxes, lead for local events) and supporting local community engagement efforts (tabling, partnership development, events calendar). 


The right candidate is customer service-oriented, a fast learner, and a collaborative team member. They will strengthen existing individual, corporate, nonprofit, school, government, and other community partnerships across Boston, while also developing new relationships to meet the needs of our expanding program. In addition, as a member of the community engagement team, the Associate will collaborate on and support org-wide department initiatives and day-to-day work for volunteer coordination, procurement of baby and toddler items, and partner stewardship. This position will report to the Senior Coordinator of Community Engagement and collaborates closely with the Executive Director in Boston as well as the entire Community Engagement team.


This is an exciting opportunity for someone with a demonstrated commitment to civic engagement to contribute to the continued success and growth of Room to Grow’s program. 



Primary Responsibilities


Manage Local Volunteer Program: support in securing and scheduling local volunteers to process all donated baby and toddler items for our program, and hosting volunteer sessions

  • Support in the recruitment, scheduling, and stewardship of local volunteers, including communicating COVID-19 safety protocols to ensure volunteers follow proper procedures when onsite
  • Facilitate group volunteer sessions and supervise individual volunteers as needed in partnership with local site operations team, including some evening and Saturday sessions
  • Coordinate with local site operations team on special logistics for volunteer sessions such as receiving a large donation of baby items before a session or hosting a happy hour for a group
  • Support in recruiting volunteers for special projects for other departments (e.g. donor mailings, onsite support at fundraising events)
  • Generate new volunteer prospects through research, on-the-ground outreach (e.g. flyering, tabling, site visits), and marketing activities with support from the Comms Department
  • Identify prospects for conversion to financial support and support in relationship management
  • Maintain accurate and up to date database of all local volunteers and activities


Procure Baby & Toddler Items: execute strategies and activities locally to ensure a sustainable flow of baby and toddler items from local families, community groups, and corporate partners

  • Recruit and steward local individuals and groups to host collection drives
  • Secure locations for local drop box sites and support partners in ongoing management of drop box
  • Coordinate with local site operations team on donation deliveries from collection drives, drop-boxes, etc
  • Generate new individual and inventory partner prospects through research, on-the-ground outreach (e.g. flyering, tabling, site visits), and marketing activities with support from the Comms Department
  • Communicate with external groups about standards for quality of donations to improve donation quality
  • Collaboratively lead on local execution of large scale inventory procurement initiatives, such as Fill-A-Truck events, Donate-By-Mail, and Community Drop-Off Days
  • Maintain accurate and up to date database of all partnerships and in-kind donations
  • Monitoring weekly donation reports and communicating relevant information to other team members (e.g. notifying ED that a board member did contactless drop off, flagging a wishlist fulfillment)
  • Send thank yous to all local supporters donating of baby and toddler items through contactless drop off, messenger service, donate by mail, and other methods of donation
  • Coordinate with the Community Engagement team and local Executive Director to problem-solve, share information, and ensure alignment on strategy and activities

 

Build Local Relationships: serve as a representative of Room to Grow, looking for opportunities to grow partnerships and bring in new supporters

  • Identify and coordinate opportunities for RtG to participate in local community events, managing setup and staffing when needed for tabling
  • Manage local events calendar and communicate with local team about opportunities and needs
  • Build and cultivate a network of relationships with local schools, daycare centers, small businesses, and peer organizations to support volunteer and inventory goals
  • Support local Executive Director with research and preparation for engaging with local elected officials, staff at government agencies, community board meetings, etc


Support General Community Engagement Efforts:

  • Attend weekly Community Engagement team meeting and regional Community Engagement meeting for respective region
  • Participate in select Community Engagement department projects, such as providing in-person support at a local event hosted by a national baby company partner or working with another Community Engagement team member on enhancing volunteer communication templates
  • Support in the creation of Community Engagement related collateral (e.g. toolkits, flyers, email blasts, social content)
  • Generate community engagement related content (photos, quotes, stories) for Comms Department
  • Provide advance and on-site support at regional fundraising events (Marathon, Annual Benefit, Power Breakfast, etc)



REQUIREMENTS

  • A passion for the mission, vision, and core values of Room to Grow
  • 1-2 years relevant experience in project coordination, customer service, relationship building and/or a related field
  • Strong interpersonal skills with the ability to build and maintain relationships
  • Highly organized, resourceful, and action-oriented
  • Experience in working with diverse teams and constituencies
  • A high level of integrity, accountability, and growth mindset
  • Experience working with CRM databases (e.g. Salesforce) or willingness to learn new tools
  • Flexible work schedule including some evenings, Saturdays, and some local travel (option to flex schedule as well)
  • Spanish or Haitian Creole language skills highly preferred
  • Familiarity with Boston neighborhoods positively considered (not required)
  • Marketing and design skills a plus



CORE COMPETENCIES

Mission and Culture Alignment

Enables a candidate to thrive at Room to Grow and to be highly motivated by the organization’s work and mission. A successful candidate:

  • Embodies RtG core values, including integrity, respect, growth, collaboration, community and inclusion; articulates an authentic passion for and unwavering belief in RtG’s mission, demonstrating a commitment to and literacy around the issues of equity that undergird the work
  • Demonstrates comfort with growth and navigates ambiguity and changes in direction with ease, presents as collaborative and flexible with a strong service mentality and ability to navigate a local/national structure
  • Approaches work with a learning orientation, continuously seeking to improve his or her own work and the work of the organization


Community & Relationship Building

Enables a candidate to build strong rapport with a broad range of stakeholders, including colleagues, supporters, volunteers, and program participants. A successful candidate:

  • Possesses good communication skills and the ability to build relationships quickly with a diverse range of stakeholders
  • Is excited about advocating for Room to Grow as we grow and generate in-kind donations
  • Is able to initiate new relationships and is prepared to be “on the ground” as a core part of inventory and volunteer activities
  • Cultivates and maintains meaningful relationships with key stakeholder groups including the Room to Grow in-kind donors, community partners, volunteers, and colleagues (remote and on-site)


Communication

Allows a candidate to represent the organization across a range of internal and external stakeholders and share information in a clear and compelling manner. A successful candidate:

  • Is able to tell the organization’s mission with an inspiring voice and message and the nuance to communicate about inventory needs and quality
  • Is comfortable navigating the balance between a customer service mindset and the organization’s goals while interacting with stakeholders (i.e. in-kind donors, volunteers)
  • Takes complex or challenging messages and articulates them in a clear and straightforward way with an eye towards the audience and an awareness of the limitations of one’s own perspective


Resourcefulness with a Service Focus

Enables a candidate to respond to difficult and complex situations quickly, responsibly, and respectfully with all constituents involved. A successful candidate:

  • Can effectively manage their responsibilities and is able to shift priorities quickly when the situation warrants, applying independent judgment even in high stress situations
  • Is forward thinking, having the ability to anticipate consequences of situations or implications of certain actions, and then to respond appropriately
  • Possesses customer service skills, the ability to anticipate organizational needs and respond to them in a timely and courteous way 
  • Takes initiative by asking for further guidance or clarification as needed in order to execute work effectively
  • Can work independently, or with a team; is not dependent on any one individual, including those in a leadership position

ABOUT ROOM TO GROW

Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families’ potential and become champions for babies and their community. Its…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Benefits

Salary and benefits are competitive and commensurate with experience. Room to Grow is an Equal Opportunity Employer and welcomes candidates from diverse backgrounds.

Salary and benefits are competitive and commensurate with experience. Room to Grow is an Equal Opportunity Employer and welcomes candidates from diverse backgrounds.

Level of Language Proficiency

Spanish language skills highly preferred.

Spanish language skills highly preferred.

Location

Temporarily Remote
Work must be performed in or near Boston, MA
Associated Location
Boston, MA, USA

How to Apply

Please submit your resume and cover letter at the link provided.

Please submit your resume and cover letter at the link provided.

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