Program Associate

Job Type

Full Time

Salary

Minimum: $30,000

Published

10/18/2018

Application Deadline

11/09/2018

Address

Westlake Village
CA
United States

Description

Program Associate

JOB DESCRIPTION

Sector: Non-profit

Professional Level: Professional, Entry level

Type: Full-time with benefits


About the Organization

Founded in 1958, the mission at Hugh O’Brian Youth Leadership (HOBY) is to inspire and develop the global community of youth and volunteers to a life dedicated to leadership, service and innovation. For six decades, HOBY has inspired young people to make a difference and become catalysts for positive change in their home, school, workplace, and community. As America’s foremost youth leadership organization, HOBY has a long and impressive history of successfully motivating youth and volunteers to outstanding leadership.


Over 4,000 committed HOBY volunteers plan and execute the programs each year, serving in many capacities and roles. Due to the selfless efforts of volunteers and the contributions of generous donors, over 10,000 students participate in HOBY programs annually. Today, over 500,000 proud alumni make HOBY stronger than ever. HOBY alumni are leaders in their schools and communities, throughout the United States and the world, making a difference for others through service.


General Statement of Duties

The Program Associate is the frontline for program-related inquiries via phone, email, and fax. They will provide administrative support to HOBY staff and assist with the registration and payment processing of HOBY students across the country. This position does NOT work directly with students but is an integral part of the Program Team in ensuring the success of HOBY programs. 


The ideal candidate has a friendly and diplomatic phone presence, is an enthusiastic, well-organized self-starter with a strong work ethic and meticulous attention to detail. They are a flexible problem-solver with the ability to multi-task, meet deadlines, and thrive in a high-volume work environment. The candidate must be willing to actively participate and contribute to a small, committed team, has office/administrative experience, and proven customer service experience.

 

ESSENTIAL FUNCTIONS

·        Serve as the receptionist/operator

·        Process registration payments, pull reports, and update information in HOBY’s proprietary database

·        Perform outreach and recruitment calls to engage schools and parents for HOBY programs

·        Assist HOBY volunteers with seminar requests and inquiries

·        Work with the Bookkeeper to ensure registration payments and program financial reports are current and accurate

·        Perform online research of schools and program Alumni

·        Coordinate travel for staff members

·        Assist in event coordination for the Advancement Dept.

·        Prepare and edit documents for various audiences

·        Assist with shipping and tracking of HOBY materials and supplies

·        Other administrative duties, as needed


Qualifications

·        Excellence in the following:

o  Customer service (resolve issues with minimal supervision and maintain a positive attitude while addressing different audiences)

o  Verbal and written communication (a strong phone presence and ability to create and edit documents)

o  Time management (meet deadlines and multitask)

o  Organizational (fulfill tasks/projects in a timely manner, self-manage, and possess an eye for detail)

·        Teamwork (contribute to a small, effective Program Team dedicated to delivering outstanding programs)

·        Minimum one year’s experience in an office setting and proficiency in Microsoft Word, Excel, and Outlook

·        Spanish language fluency preferred but not necessary


How to apply

To be considered for this role, please submit a cover letter and resume to seegert@hoby.org with Program Associate-- <your first and last name> in the subject line. The position is open until filled.


Benefits

HOBY offers a comprehensive benefits package, including health & dental insurance, 403(b) plans with an organizational match, life insurance etc.


Minimum education required

4-year degree


Salary

$30,000/year; non-exempt 


Location:

HOBY Headquarters is located in Westlake Village CA 92316.


Notes:

Principal applicants only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Reposting this message elsewhere is OK.

Benefits

HOBY offers a comprehensive benefits package, including health & dental insurance, 403(b) plans with an organizational match, life insurance etc.

Level of Language Proficiency

English, mandatory

Spanish, preferred

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

seegert@hoby.org
http://www.hoby.org

To be considered for this role, please submit a cover letter and resume to seegert@hoby.org with Program Associate-- <your first and last name> in the subject line. The position is open until filled.


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