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Tenant Relations & Rent Collection Coordinator

Posted by
Fifth Avenue Committee
|
Brooklyn, NY

Fifth Avenue Committee


New
|
Published 29 days ago

October 30, 2020
October 16, 2020
$48,000 - $52,000commensurate with experience

Job Responsibilities:

Tenant Relations:

·        Coordinate with FAC team and Social Services providers to:

o  Identify tenants with social/community issues and/or needs

o  Communicate with tenants in need

o  Identify and make both internal and external sources of referrals

·        Coordinate and communicate with tenants

o  Maintain ongoing communication with all tenants via newsletter, Building Link and in-person by phone/virtually or in-person, as needed.

o  Identify and make referrals to FAC, its affiliates and/or external resources

o  Communicate with FAC, FAC affiliates and/or external resources to identify changing resources

·        Support Tenant Satisfaction

o  Conduct annual tenant satisfaction survey

o  Be initial point of contact for tenant grievances and/or recommendations

o  Communicate results/recommendations to FAC staff and management

o  Respond to tenant grievances and needs identified through survey

·        Rent Charges and Collection

o  Monitor leasing activity for new and expiring leases for correct monthly billings and LIHTC limitations to ensure they are updated in Yardi

o  Maintain tenant bill back schedules and process in YARDI

o  Send invoices for bill backs to commercial tenants in a timely manner, as per individual lease requirements

o  Prepare monthly rent up and tenant billing statements to both residential and commercial tenants.

§ Reconcile and maintain tenant security deposits

 

Residential Collections, Holdovers and Legal Duties:

·        Non-payments

o  Review rent collection records

  • Communicate regularly with A/R bookkeeper and Compliance Manager
  • Identify late payments on a regular basis
  • Generate and review rent collection (Residential and commercial) reports from YARDI and FundEz, as needed
  • Maintain list of tenants in arrears

o  Communicate with tenants in rent arrears

  • Maintain communication records of both written and oral communications
  • Determine whether tenant in arrears meets eligible criteria for consideration for an internal payment agreement
  • Execute and monitor internal payment agreements when appropriate
  • Track arrears payments to ensure maintenance of payment agreement
  • Ensure work orders are performed by Maintenance Staff in compliance with court orders and/or tenant agreements 

o  Coordinate legal action

  • Identify tenants not meeting requirements or compliance with internal payment agreements
  • Track legal action and communicate with legal team to ensure that FAC meets its deadlines and requirements
  • Create and maintain court document files for each corporation
  • Regularly communicate with FAC’s legal counsel about cases
  • Make court appearances when necessary

 

·        Lease violations/Holdovers

o  Identify tenants with lease violations

o  Coordinate with FAC team regarding lease violations

o  Communicate with tenants in violation of lease and maintain record of communication

o  Enter into internal agreement to correct violations if possible

o  Monitor compliance with agreements

o  Refer for legal action if tenant out of compliance

o  Track legal action and communicate with legal team to ensure that FAC meets its deadlines and requirements

·        Move-outs as response to legal action

o  Coordinate with legal team

o  Coordinate with Marshall/FAC’s legal counsel

o  Coordinate storage issues

o  Coordinate with maintenance team

 

·        Produce Management reports related to duties for Dir. of Asset & Property Man. & ED

·        Other Duties as assigned

 

 

 

 

Qualifications:

·        Bachelor’s degree required

·        Minimum of three years of experience in community work or community centered activities, specifically affordable housing, with knowledge related to the duties described above

·        Working Knowledge of NYS/NYC landlord tenant laws, rent stabilization and other policies impacting tenants’ rights required

·        Computer Literacy, thorough knowledge of Microsoft Windows, Excel, Word and Access

·        Experience with management software Yardi preferred

·        Able to work independently and be pro-active

·        Ability to interact with people in a professional and courteous manner

·        Demonstrated commitment to low- and moderate-income communities and residents required

·        Solid oral and written communication skills

·        Bilingual Spanish/English required

Job Responsibilities:

Tenant Relations:

·        Coordinate with FAC team and Social Services providers to:

o  Identify tenants with social/community issues and/or needs

o  Communicate with tenants in need

o  Identify and make both internal and…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • Contract
  • 4-Year Degree Required
  • Professional

Benefits

Competitive benefits package including full health and dental insurance (following a 90-day waiting period), group life insurance, accrued paid time off and access to retirement savings and flexible spending plans.

Competitive benefits package including full health and dental insurance (following a 90-day waiting period), group life insurance, accrued paid time off and access to retirement…

Level of Language Proficiency

Bilingual Spanish/English required

Bilingual Spanish/English required

Location

621 Degraw Street, Brooklyn, NY 11217

How to Apply

E-mail cover letter with resume and expectations with “Tenant Relations & Rent Collection Specialist” in the subject line by October 16, 2020 to:     

 

Fifth Avenue Committee, Inc.

Attn: Tenant Relations & Rent Collection Coordinator

621 DeGraw Street

Brooklyn NY 11217

jobs@fifthave.org

E-mail cover letter with resume and expectations with “Tenant Relations & Rent Collection Specialist” in the subject line by October 16, 2020 to:     

 

Fifth Avenue Committee, Inc…

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