Shelter Director

Job Type

Full Time



Application Deadline



United States


Lantern Community Services' (Lantern) mission is to champion the independence and well-being of New Yorkers who are impacted by or threatened with homelessness. Lantern provides innovative services to help New Yorkers who are homeless, formerly homeless or have recently aged out of foster care recreate their lives. Our programs with proven results in health, employment, education and life skills are delivered inside our shelters and supportive housing sites and are tailored to each person's needs. We provide our clients'many of whom live with mental illness, addiction, disability, HIV or other chronic illnesses'with the tools they need to integrate successfully into the greater community with dignity and independence.

Organizational Role:

We are seeking a dynamic and experienced Shelter Director for a new Men's Mental Health Homeless Shelter. The position requires a demonstrated ability to manage social service programs serving individuals with mental health needs. Additionally it requires a combination of skills in the following areas: program design, operational oversight and evaluation of services, personnel management, budget development and control, and governmental relations within the homeless shelter system.


The Shelter Director is responsible for ensuring quality care of residents in accordance with DHS regulatory and accreditation requirements. The Shelter Director provides supervision to intake and social services and insures program development, implementation, tracking, reporting, and evaluating measurable outcomes in compliance with standards set by the NYS Office of Temporary and Disability Assistance. The Shelter Director reports to the Vice President. This is a full-time, exempt position. 



This is a full-time position located in Ozone Park, Queens.


  • Hiring, supervision and development of a shelter team with a strong sense of accountability for achieving outcomes for shelter residents and complying with Lantern and funder regulations and requirements.
  • Provide leadership, guidance, direction, and supervision to all shelter staff to ensure accurate and timely completion of deliverables, targets and benchmarks.
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance.
  • Identify staff training needs and organize onsite and offsite training opportunities for professional development of staff.
  • Conduct staff performance evaluations and implement disciplinary actions as needed.
  • Oversight of all aspects of the site's operation including service delivery, compliance to contracts, case management, employment and housing targets, medical and chart compliance, recreational activities, shelter security, food service, linen supplies, and supplies for program and staff.
  • Develop program content to address clients' needs related to psychiatric stability, functional ability, skills of independent living, and housing readiness.
  • Ensure implementation of all Lantern and DHS policies and procedures.
  • Ensure compliance with all regulatory agencies standards.
  • Plan and organize program activities to maximize program contract's goals and performance targets. Plan, coordinate and facilitate social/peer support.
  • Conduct regular staff meetings.
  • Ensure accurate and timely reporting and statistical information for both Lantern Community Services and regulatory agencies.
  • Conduct periodic internal file review and implement Quality Assurance measures needed to ensure quality service delivery to clients.
  • Connect with community leaders to build connections, gain support and troubleshoot issues/concerns. Develop and maintain a Community Advisory Board.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment, ensure shelter maintains an active Good Neighbor Policy. 
  • Provide assistance and follow-up in regards to critical incidents with clients.
  • Assess serious incidents, review appropriateness of incident management and make corrections as needed.
  • Responsible for ensuring appropriate levels of staff coverage at all times including during emergencies, severe weather and disaster situations.





  • Master's degree in related area required; MSW preferred, LMSW/LCSW preferred.
  • Bilingual (English/Spanish) preferred.
  • Experience with electronic case management systems, and demonstrated ability to utilize and review data to inform best practices in service provision.
  • Minimum of five years supervisory experience.
  • Knowledge of HIV/AIDS, mental health, substance abuse and chronic homelessness is preferred.
  • Ability to work well under pressure, including crisis situations, and be flexible with work schedule when necessary.


Additional Responsibilities:

This is an On-call position and as such the Shelter Director must be ready and available to direct and support staff either by phone or in person if needed during the evenings, weekends and holidays.  


Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.


Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, veteran status, class, creed, and mental or physical disability.

Professional Level


Minimum Education Required

Master's degree

How To Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.