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Member Services Associate - Part Time

Posted by
The Mountaineers | Seattle, WA
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The Mountaineers


New
|
Published 24 days ago

Start Date

October 14, 2019

Application Deadline

September 20, 2019

Salary

$12,480 - $13,312
Pay is $15/hour to start, with quarterly increases if performance is satisfactory.


Who We Are:

The Mountaineers was founded by 151 members in 1906 to create a community of people passionate about exploring the outdoors. Today, we have 14,000 members and 7 branches throughout the Washington state, and thanks to the work of generations of volunteers we continue to enjoy an outstanding reputation in the field of outdoor education and recreation. Our dedicated staff and volunteers get people outside to experience the power of the outdoors and we advocate for access and protection of recreational lands so that future generations can enjoy these places too. Our program centers have staff of 40 employees, and Mountaineers Books, our non-profit publishing division, has 25 employees helping achieve our mission to enrich lives by helping people explore, conserve, learn about, and enjoy the lands and waters of the Pacific Northwest and beyond. Please visit mountaineers.org to learn more. 

Cultivating an inclusive staff is central to The Mountaineers focus on advancing equity. Our core values are Adventure, Advocacy, Community, Education, and Volunteerism, and we believe a diverse and inclusive environment inspires unity, respect, and passion for our work and one another. We’re interested in hearing from people who can work with colleagues of varied experience and background. The Mountaineers is an equal-opportunity employer, and candidates from all backgrounds are strongly encouraged to apply.


We’re looking for a Part-Time Member Services Associate!

The Member Services Associate is responsible for providing excellent customer service to Mountaineers volunteers, members, and guests by assisting with website navigation, membership questions, and program-related inquiries via phone and through our online response system. You’ll also process bookstore sales, assist with membership data updates, and complete other projects as assigned in a fast-paced, responsive work environment.

Qualified candidates must have excellent phone and customer service skills, and be able to handle multiple projects at a time. Knowledge of The Mountaineers and familiarity with Washington State trails and land managers is ideal because many questions relate to the specific location of an activity. Experience working with SalesForce, Plone, and other databases is a plus. 

Right now, we’re hiring a part-time representative for 16-hours a week. You’ll need to work from our Seattle Program Center, but we are flexible regarding your work schedule (within a Monday-Friday, 9am-5pm window). We’re a small nonprofit but do our best to advance employees from within, so there’s a potential for this position to grow into a full-time opportunity in the future. 


Here’s how you can help us achieve our mission:

Provide Excellent Member & Guest Support

  • Answer phone calls and respond to or route calls accordingly.
  • Provide members and guests with current information in person, by phone, or by email.
  • Assist members and guests in using The Mountaineers website, registering for courses, and redeeming membership benefits, among many other things.

Complete Administrative Tasks

  • Process credit card and check payments for dues, course registration, and other purchases.
  • Update data in Salesforce membership database, including, but not limited to, member history, course graduation, and address changes.
  • Process new member packets, gift membership mailings, and holiday membership drive materials.

Support Sales and Outreach Efforts

  • Sell Mountaineers books and other items in the bookstore. 
  • Assist with membership outreach and promotional events, such as the Banff Mountain Film Festival and the BeWild Film & Speaker Series.
  • Work with volunteers, vendors, customers, and employees to meet all the above requirements.
  • Perform other related duties as assigned, in support of the goals of the organization.


What you bring to the table:

  • Our mission is built on relationships, so you’ll need the ability to communicate effectively at all levels, and to build and maintain strong internal and external relationships. 
  • Excellent phone, typing, data-entry, and basic clerical skills. 
  • Demonstrated ability to work independently, with good attention to detail and reasonable efficiency. We like it when people take initiative to complete projects and update things in need of fixing. 
  • Great collaboration skills, with a willingness and desire to work as part of a team. With your teammates, you’ll brainstorm best solutions and communicate openly about shifting priorities and tasks. We’re here to help each other, and we do our best work when everyone feels empowered and supported.
  • Able to work with a broad group of people with varying skills and expertise. You’re curious about understanding the needs of others, and cater your response to find a solution that works for them.
  • Passion for the mission of The Mountaineers, and ability to exemplify the organization’s values throughout all forms of communications. 


Minimum Requirements & Preferred Experience:

  • High school diploma or equivalent.
  • Experience in customer service, with experience using point of sale and/or customer relationship management software preferred.
  • Interest in the outdoors or interest in learning more and gaining outdoor skills.
  • Experience working with volunteers and understanding of nonprofit organizations is helpful. 
  • Experience with SalesForce databases, Plone website navigation, and multi-line phone system will make it easier for you to get started.

Who We Are:

The Mountaineers was founded by 151 members in 1906 to create a community of people passionate about exploring the outdoors. Today, we have 14,000 members and 7 branches throughout the Washington state, and thanks to the work of…

Details at a glance

  • On-site Location
  • Part Time Schedule
  • High School Diploma Required
  • Entry level

Benefits

Benefits:

Paid sick leave and vacation time

Free membership as a part of The Mountaineers community

Opportunities to advance your outdoor skills with two free Mountaineers courses per year

Two free tickets to most of our Mountaineers events

Access to our three ski-in, ski-out mountain lodges, and our four on-site climbing/bouldering walls

Bring your dog to work on Mondays and Fridays

Free parking for your bike or car, and an office located right on a bus line

In-office shower for midday run, climbing session, or morning commute

Eligibility for 401k per the guidelines in the Employee Handbook

Benefits:

Paid sick leave and vacation time

Free membership as a part of The Mountaineers community

Opportunities to advance your outdoor skills with two free Mountaineers…

Level of Language Proficiency

Mastery of the English language.

Mastery of the English language.

How To Apply

To apply, please send a resume and cover letter to Elaine Kelly, member services manager, explaining why you'd like to join our team at The Mountaineers and how you think you can help support our mission.

To apply, please send a resume and cover letter to Elaine Kelly, member services manager, explaining why you'd like to join our team at The Mountaineers and how you think you can help…

Location

7700 Sand Point Way NE, Seattle, WA 98115

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