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- Employee Type: FT Non-Exempt
- Job Category: Education & Community Services, Regular, 40 hours per week, 12 months per year
Having trouble completing your application? For support, please call (206) 461-8430 or by e-mail to email@example.com.
Due to COVID-19, this job will be fully or partially remote until further notice. If meeting a client in person or coming into any of our physical offices, safety protocols must be followed.
Aging and Disability Resource Specialist - Bilingual in Vietnamese
Closing Date: March 31st, 2021, or until filled
The Aging & Disability Resource Specialist has the primary responsibility of conducting extensive, culturally sensitive outreach to specific cultural groups, with a focus on older adults, individuals with disabilities, and their caregivers, with the goal of educating and connecting the community to the social services and health resources that are available. This position will dedicate significant time to engaging with community groups in culturally and linguistically competent ways to provide information on the many programs and resources available in the community, as well as conducting simple information & assistance referrals for eligible individuals and families. Resource Specialists will also focus on building and maintaining relationships with resource providers, community leaders, social services organizations, healthcare organizations, housing authorities, government entities, and other organizations that could provide referrals for and support to clients. Typically, the Resource Specialist will also collaborate with other Aging & Disability Services and Neighborhood House staff to support the community.
Resource Specialists work in diverse, low-income communities where the majority of clients may have Limited English Proficiency. Bilingual staff are required to help immigrants and refugees navigate the US social support systems that can provide critical self-sufficiency services. Interpretation and translation in individual and group settings is required.
At Neighborhood House we have a deep commitment to our employees’ and clients’ diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity, and inclusion to join our diverse team.
- Develop and implement outreach strategies tailored to specific communities to encourage participation in support services and educate the community regarding social services and health systems.
- Assist in planning and coordinating regional networking events.
- Identify and engage new partners to participate in the regional networking events and build network capacity to serve older adults, individuals with disabilities, and their caregivers in South King County; obtain letters of collaboration with new partner organizations.
- Develop, update, and distribute materials informing the community about programs and services.
- Generate, plan, coordinate, and staff community outreach activities that allow the program to connect with the focus community.
- Assess client level of need and coordinate comprehensive referrals with other ADS team members for clients with more complex health or social services needs.
- Provide information, referrals, and advocacy to link clients to appropriate services in a timely manner and follow up with clients to ensure appropriate receipt of needed services.
- Maintain timely accurate, and complete records of all outreach and client services in line with program policies and requirements.
- Maintain strong partnerships with health and community service providers, government entities, and housing authorities.
- Observe patterns in client needs and interests. Communicate these needs or service gaps to the team and participate in shared problem solving.
- Actively engage in ongoing continuous quality improvement to enhance program operations.
- Written and verbal translation in both English and a primary language that meets the cultural/language needs of NH clients and our surrounding communities.
- Represent the agency by participating in activities, networks, and professional organizations related to program areas.
- Work with a cooperative, solution-focused spirit within the program, across NH departments, and with partner organizations.
- Perform other duties as assigned.
- Bachelor Degree in Social Work or a related field and two years of relevant experience (paid or volunteer); or Bachelor Degree in unrelated field and four years of paid social services experience; or Associate Degree or two years of relevant college coursework in related field and four years of human services experience.
- Extensive experience connecting with specific communities; knowledge of and relationships with community leaders and organizations.
- Proven ability to outreach and engage individuals and families, particularly regarding health or social services resources.
- Bi-lingual in English and Vietnamese, with English skills sufficiently strong to prepare documents in English; ability to translate English documents to primary language in an accurate and timely manner.
- Team player who is resourceful, proactive, and comfortable working with diverse populations.
- Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude.
- Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
- Ability to excel in highly visible, highly public settings.
- Computer literacy, including MS Office.
- Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
- Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
- Must have reliable, independent transportation for frequent travel to client homes and between sites.
- Person Centered Options Training (must be obtained within 6 months of hire).
- First Aid Certification (within 30 days of hire).
- CPR Certification (within 30 days of hire).
- Sexual Harassment Training within 30 days of hire.
- Postion requires Washington State bi-annual criminal background re-check.
- Child Abuse and Neglect training (within 2 weeks of hire).
- Must pass Neighborhood House’s background check requirements.
Click here for more details about our benefits program.
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
For more information
Inquiries may be directed to Human Resources at (206) 461-8430.