About the Organization:
The Financial Clinic’s mission is to build working poor people’s financial security. The Clinic fulfills its mission through an ecosystem of strategies that includes direct service, capacity building with other nonprofits and systems-level solutions and social innovations to create lasting change. The Clinic works toward its vision of a nation where everyone is financially secure by transforming lessons learned on the ground into large-scale, systems-level solutions and social innovations like Change Machine, the Clinic’s online financial coaching platform, that impact working poor people nationwide.
After 12 years, The Financial Clinic has demonstrated a “gold standard” model for building financial security for working poor families. A high-performing organization with a focus on results, the Clinic has put over $80 million back in the pockets of more than 47,000 customers, supported more than 420 organizations in over 40 states and districts embed financial security actions into their program models, and successfully launched several policy campaigns in support of working poor families. A landmark national study shows the Clinic’s model of financial coaching helps working poor families move toward financial security.
Overview of the Role
We are looking for an experienced Director of Human Resources and Culture to guide our recruitment and talent management strategy. This is a foundational role that will help maintain and evolve the organizational culture and employee engagement functions in our organization as we continue to scale nationally. This Director will also sit on our Senior Leadership Team and make decisions at the highest level towards the execution of our strategic priorities.
The Director of Human Resources and Culture and Culture will own a broad range of initiatives, ranging from key Diversity, Equity and Inclusion (DEI) initiatives and HR functions like legal compliance and benefits to managing our employee lifecycle and being the steward of our culture. The ideal candidate is NYC-based, brings at least 6-8 years of experience working in a People & Culture/HR function and is proactive, energetic, organized and has stellar people skills. The role joins a team of highly‑motivated, hands-on, multitasking doers and a hybrid team of nonprofit programs and fintech people across the country. This is not a traditional HR role and we are seeking a highly talented individual capable of building organizational culture across a nationwide employee base!
Specific responsibilities will include but are not limited to:
Employee Lifecycle Management:
- Own employee on and offboarding, both in strategy and execution.
- Identify and handle employee relations issues quickly and decisively; exercise strong judgment and discretion and partner with other stakeholders as appropriate.
- Coach managers on standard methodologies including employee career development and leveling, performance management and compensation.
- Coordinate the performance review process for the organization.
- Manage and review employee engagement surveys to gain insight and identify opportunities for the organization.
- Coordinate and design professional development activities, management trainings, and other skillbuilding functions for the organization
- Manage internal education programs, from sexual harassment training to unconscious bias workshops.
Diversity, Equity and Inclusion:
- Manage our DEI strategy, determine priorities, initiatives, and timelines, aligning DEI objectives with our talent programs and processes.
- Facilitate discussions, trainings and learning opportunities around DEI for specific functional teams and the company as a whole.
- Collaborate with our Talent Acquisition function in growing the diversity of our pipeline with long-term sourcing and networking.
- Lead various analyses and examine our employee lifecycle through the lens of DEI with the goal of continuous improvement of our internal organizational practices and management.
- Manage staff appreciation initiatives and ensure we are celebrating the contributions, milestones and life events of our team.
- Manage and plan multiple annual staff events like our Staff Retreat, summer outings, etc.
- Build on existing organizational culture initiatives and identify areas to maximize impact.
- Design new initiatives with a specific focus towards promoting and sustaining culture for remote-based employees and teams.
- Identify and rollout new all-staff initiatives, activities, and experiences that contribute to the culture of the organization.
HR & Benefits:
- Oversee the enrollment, tracking and reporting of employee benefits and time, own, and manage external vendor relationships.
- Operate as the point person for staff by answering day-to-day employee questions (benefits, PEO, regulations, etc.)
- Own and manage internal policies, processes (paid time off, leave programs, compliance policies, etc) and update the employee handbook.
- Oversee legal compliance at a federal, state, and local level, from interpreting legislation and making internal recommendations to driving their implementation.
- Maintain HR documentation, records and HRIS systems, including processing onboarding and offboarding paperwork, recording changes in job classifications, raises, etc.
- Manage all employee leaves (i.e. FMLA and parental leave), worker’s compensation claims, and unemployment claims.
- Coordinate with consultants and administrative and payroll entities (ie. PEO, HR).
- You are a culture-builder. You understand the importance of maintaining a healthy and stimulating culture to propel people to do their best work, every day.
- You practice holistic leadership. You see the big picture and can communicate complex strategies into easy-to-implement tasks for different stakeholders
- You have experience leading DEI programs and playing a consultative and facilitator role for internal teams and employee groups.
- You are an excellent communicator. You can communicate complex concepts clearly and concisely. You are an astute listener. You are great at giving productive feedback to coworkers.
- You are a high-energy, people-person. You can cultivate strong relationships with all types of people.
- You are service-oriented. You understand that people are the core of who we are and place a premium on customer service.
- You are highly organized. You know how to manage multiple projects and prioritize appropriately and can succeed in a fast-paced, collaborative, and deadline-driven environment.
- You are skilled at conflict resolution and have the ability to identify the nature of conflicts and assist the parties involved in finding a workable, fair resolution.
- You operate with urgency and efficiency. You are a problem solver and a doer; no task is too small for you.
- 6-8 years of direct experience.
- Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-SCP) certification.
- Experience managing diversity, equity, and inclusion initiatives, bringing a deep commitment to advancing these values.
- Experience working with organizational leaders to set a vision around organizational culture, talent and engagement activities.
- Experience in the people operations and human resources functions, including experience with HRIS systems, employee lifecycle management, legal compliance, company policy development, and benefits management.
- Knowledge of HR standards, laws, and best practices to ensure organizational compliance.
- Proficient using, Google Suite (Gmail, Calendar, Drive, Sheets, Docs, etc.)