Director of Permanent Supportive Housing Program

Job Type

Full Time


Details: Based on experience



Start Date


Application Deadline



2435 Lucena Street
North Carolina
United States


Director of Moore Place, A Permanent Supportive Housing Program

Urban Ministry Center

Urban Ministry Center (UMC) is an interfaith organization dedicated to bringing the community together to end homelessness, one life at a time.

UMC has five core values it uses when hiring and evaluating staff members. These are:

·       Heart for the Work

The UMC staff is truly passionate. We love what we do. We endeavor to be the very best at helping the people we serve and our colleagues succeed, even when no one is watching.

·       Kind and Compassionate

The UMC staff is kind and compassionate. We offer comfort and strength, hope and support to each other and to the people we serve.

·       Results Oriented

The UMC staff is results oriented. We do not give up, even when faced with obstacles; utilizing flexibility and creative thinking.

·       Self-Care

The UMC staff values self-care, including caring for physical, emotional, and mental healthcare needs. Self-awareness allows staff to feel secure with their professional identity, including clarity of appropriate professional /personal boundaries and awareness of when to seek support from others.

·       Team Oriented

The UMC staff is appreciative, helpful, and team oriented. We treat everyone with respect, knowing that we will achieve more working together than alone.

UMC owns and operates Moore Place, a 120-unit building providing permanent supportive housing to men and women who have experienced chronic homelessness. Moore Place follows a “housing first” approach. The program has an annual budget of $1.2 million and a staff of 15. Staff roles include property management, case management, nursing, tenant services, and benefits assistance.

The Director is responsible for overall leadership of Moore Place, including program operations & development, financial management and compliance, and community partnerships. The Director maintains cohesiveness between all staff, including partner service agency. He/she promotes the mission of Urban Ministry Center by maintaining the highest quality of supportive housing and fidelity to the housing first model. The Director must deal in a positive, sensitive, and knowledgeable manner with tenants.  The Director must be a decisive leader, a strong internal and external communicator, and an effective representative of the program within the community. The Director serves as a member of UMC’s leadership team.

This position reports to the Chief Program Officer of the Urban Ministry Center.

Essential Duties:

  • Ensure a high standard of housing provision and service delivery, with the overall goal of helping each tenant successfully transition to housing and remain stably housed;
  • Provide leadership which supports, challenges, and inspires staff and tenants;
  • Provide effective decision-making regarding building, programmatic, staff, and tenant issues;
  • Foster and maintain a program culture that is aligned with the housing first approach and Urban Ministry Center’s mission statement and core values;
  • Ensure program requirements with grants, contracts, and all Homeless Management Information System (HMIS) are maintained;
  • Manage fiscal resources well and maintain program records in accordance with a variety of funding and regulatory requirements;
  • Ensure robust property management, working with the team and tenants to ensure housing issues are resolved in a timely manner;
  • Maintain a strong, positive image for the program and establish effective relationships with community partners and external stakeholders;
  • Facilitate Moore Place team meetings;
  • Serve as a member of Urban Ministry Center’s leadership team;
  • Perform other related duties as assigned.

Position Requirements:

  • Significant experience in supportive housing, homeless services, and/or other affordable/subsidized housing; Hands on experience in housing first strongly preferred;
  • Minimum of 8 years’ supervisory and managerial experience;
  • Proficiency managing government grants and contracts;
  • Strong commitment to serving vulnerable populations and to the housing first approach; prior experience implementing housing first programs preferred;
  • Superior conflict resolution and oral and written communication skills, including presentation skills;
  • Bachelor’s degree, preferably master’s degree in related field or equivalent experience;

·       Computer proficiency; experience with property management systems and ServicePoint a plus.

To Apply:

Send cover letter and resume to Resumes without a cover letter will not be considered. The deadline to apply is October 26, 2018.


We offer a generous benefits package. The organization pays full premiums on medical and dental coverage, with an option to "buy up," life insurance policy, short and long-term disability insurance, and an option to purchase vision insurance at a group rate. Paid time off starts at 25 days and we will match a retirement contribution.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please email your resume with a cover letter to by October 26, 2018. Submissions without a cover letter will not be considered. No phone calls please.