Case Management Coordinator Front Door Triage - Boston Public Health Commission

Job Type

Full Time



Application Deadline



1010 Mass Ave 6th floor
United States


Job Description Responsible for the overall operation, supervision and development of Front Door Triage and Assessment Department. The department provides assessment, referral and placement services to all NEW homeless guests entering emergency shelter. Responsible for recruitment, training, scheduling and direct supervision of assigned staff. Completes triage assessment on all new shelter guests to determine immediate level of need and assertively move guests on a quick path out of shelter by implementing a diversion plan or making a referral to housing department. Work in collaboration with the Clinicians of the Social Work Department, to ensure that clients presenting with acute mental health symptoms are assessed for the most appropriate services and/or referral. Work in collaboration with APTRSS Bureau for placement into substance abuse treatment if needed. Provides crisis intervention and supportive counseling to new shelter guests. Develops and maintains referral sources for homeless guests by establishing contacts and working in collaboration with area social services agencies. Works closely with internal departments in order to coordinate and facilitate services. Maintains up to date and accurate progress notes and records for the department, including HMIS. Works in collaboration with BPHC and Pine Street Inn Administration in developing program policies, record keeping and communication systems to ensure a unified Front Door Triage and Assessment model for City of Boston. Assists in compiling records and statistical reports. Attends assigned meetings and trainings. Transports clients via program van Other duties as assigned. 

Minimum Qualifications

Bachelor's degree with minimum of one (1) year supervisory experience and two (2) years human service experience or College level course work equivalent to an Associate's degree with (2) years minimum supervisory experience and three (3) years human service experience. Previous experience working with homeless, diverse ethnic, racial and low-income populations with an understanding of mental health, substance abuse and recovery issues. Experience in transitional housing or community residential programs helpful. Strong organizational and communication skills. Knowledge of Boston area social service agencies. Computer literacy required. Ability to work in a team atmosphere. Basic computer skills required. Valid driver's license and good driving record. Bi-Lingual/Spanish speaking preferred.

Additional Information

City of Boston Residency Required, A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for., This position requires direct client/patient contact and as a result of such direct contact, certain immunizations will be recommended and/or required prior to commencement of employment duties., Any position that requires an advanced degree will be subject to education verification, The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply

Union Status Union Grade 2

Pay Range $25.63 - $28.86

Shift 35 hours a week,

Monday to Friday, 12pm - 8pm

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply