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On-Call Visitor Engagement Assistant

Posted by
Asia Society
|
New York, NY

Asia Society


New
|
Published 9 days ago

February 26, 2021


Part 2 of the Asia Society Triennial, a festival of art, ideas, and innovation, begins on March 26, 2020. The Asia Society Triennial, titled We Do Not Dream Alone, will be composed of a multi-venue exhibition, interdisciplinary panels, forums, and performances.

In anticipation of this exhibition, Asia Society and Museum located at 725 Park Avenue is hiring Visitor Engagement Assistants to ensure that all visitors to Asia Society’s New York headquarters building are welcomed warmly, professionally treated and made aware of all the benefits of engagement with Asia Society, interfacing with visitors and supporting the objectives of the department, as listed in the responsibilities below. 

Responsibilities:

  • Create a positive experience for museum and institution guests that encourages repeat visitation, membership conversion and positive word of mouth for the Society
  • Proactively and warmly welcomes guests, members and groups in a cheerful, receptive manner at all times
  • Assists with the opening and closing of the facility
  • Tracks and monitors attendance and visitation
  • Proactively markets Asia Society opportunities to visitors, selling memberships and promoting institutional services
  • Processes credit card transactions

·      Answers phone calls in a friendly manner, providing requested information about museum, programs and services

  • Resolves complaints from guests and members on site or escalates to management as needed
  • Stays abreast of current and upcoming exhibitions, programs, special events, services and marketing campaigns
  • Provides break coverage for AsiaStore

·      Perform all other duties as required and assigned

Qualifications:

  • 1-2 years related work experience
  • Proficiency with computers/Microsoft Office Suite
  • Salesforce experience and box office software knowledge a plus

·      Exceptional customer service skills public relations techniques, including phone etiquette

  • Previous museum experience and foreign language skills preferred
  • Must be available to work weekends, evenings and holiday periods

How to apply:

Please email your cover letter, resume and salary expectations to: eventsvsjobs@asiasociety.org List job code 2014 and job title in the subject line.

Asia Society is an equal opportunity employer.


Part 2 of the Asia Society Triennial, a festival of art, ideas, and innovation, begins on March 26, 2020. The Asia Society Triennial, titled We Do Not Dream Alone, will be composed of a multi-venue exhibition, interdisciplinary panels, forums, and…

Details at a glance

  • Part Time Schedule
  • Contract
  • Entry level

Location

On-site
New York, NY

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