SOAR Advocacy Case Manager

Job Type

Full Time


Minimum: $47,000
Maximum: $53,000




2401 Virginia Avenue, NW
United States


The SOAR Advocacy Case Manager will partner with individuals to complete SSI / SSDI applications using the SOAR process (SSI / SSDI Outreach, Access and Recovery). Acting as the personal representative for individuals or family members living in Washington, DC without benefits who are currently experiencing homelessness, unstably housed, and/or who are living in DHS funded permanent supportive housing or target affordable housing. The SOAR Advocacy Case Manager will complete and document eligibility screening, write bio psychosocial, collect medical records, attend appointments, complete Medical Summary Reports, track caseload, and coordinate closely with the Social Security Administration and Disability Determination Services to complete and expedite each application. The SOAR Advocacy Case Manager will work in close partnership with program manager on the Miriam’s Kitchen Social Services team to ensure that 80% of individuals engaged who are without benefits are able to obtain income on first application, access to other relevant income benefits, and meaningful referrals for identified needs as applicable.


  • Become SOAR certified by completing and passing the SOAR online course, attend the next available in-person refresher training, and report pending cases and case decisions in the Online Application Tracking (OAT) system.
  • Identify eligible SOAR clients through partnership with homeless services system including but not limited to shelters, outreach teams, supported housing providers, hospitals, DC DOC, DHS, DBH, and receive referrals from the SOAR Network
  • Maintain an active caseload and anticipate enrolling new claimants at a regular monthly rate of at least 5-7 individuals
  • Maintain a caseload of individuals who need disability benefits, applying for 30- 35 individuals per year.
  • Screen and document screening for every potential client
  • Complete and submit all necessary paperwork to SSA, DDS, and DHS within specified grant timelines
  • Maintain confidential records for at least three years for every claim
  • Act as the personal representative for clients and maintain open communication with representatives from the Social Security Administration and Disability Determination Services.
  • Collect medical records, write Medical Summary Reports, and complete all necessary paperwork to support SSI / SSDI applications, ideally within 30 days of claim transfer from SSA to DDS
  • Maintain documentation to track records requested, dates requests were sent, and subsequent contacts/ attempts to obtain records. 
  • Attend appointments at the Social Security Administration and doctor’s offices as necessary.
  • Complete claim appeals at the reconsideration level and utilize referral to legal assistance for Administrative Law Judge hearing appeals.
  • Provide SOAR services in any setting necessary, including streets, shelters, hospitals, jails, offices, and encampments.
  • Collaborate with program manager to ensure that clients receive referrals to medical, mental health and substance abuse services as needed.
  • Build rapport and utilize motivational interviewing strategies to support vulnerable people with applying for disability benefits.
  • Attend SOAR and Department of Human Services (as applicable) trainings.
  • Utilize computerized databases including the Online Application Tracking (OAT) system, HMIS, and agency database to maintain written and computerized records, compile reports, and complete other program documentation (e.g. case notes), while maintaining appropriate confidentiality of client information.
  • All other duties as assigned.



  • Familiarity with the homeless services and housing landscape in Washington, DC.
  • Good working knowledge of the services rendered by DHS, its activities, regulations, policies and procedures, especially in the area working with clients experiencing homelessness, at risk of homelessness, or in supportive housing and who have a serious mental illness, medical impairment, and/or a co-occurring substance use disorder.
  • Spanish proficiency preferred.


  • Comfortable operating computers, inputting information into a database, and documenting case notes.
  • Use of the internet, Microsoft Office suite, Google Docs, CATCH (Customer Assignment Tracking History), and HMIS.
  • Strong communication skills and understanding of professional and clinical boundaries.
  • Strong writing skills.


  • The ability to navigate DC via public transportation and on foot.
  • Able to work in a variety of settings, including streets, shelters, hospitals, jails, and encampments.

  • Prepare reports effectively, analyze information, and make recommendations based on thoughtful and well-reasoned analysis
  • Communicates effectively orally and in writing




  • 2 years experience providing case management services.
  • Experience working with SSI/SSDI application process preferred.


  • Bachelor’s degree, preferably in the fields of social work, psychology, and counseling or other related social service/science disciplines, or certification and/or licensure in a relevant discipline (e.g., certified addictions counselor)

Working Conditions:

  • Must be able to lift and/or carry up to 20 lbs.
  • Able to handle physically demanding work – to include but not limited to; standing and/or walking up to 5 hours per day in all types of weather.


Competitive salary. Benefits include generous annual leave; fully covered health, dental, and vision insurance; 403{b) retirement plan with employer contributions; life insurance; short and long term disability insurance; and professional development funding.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please submit resume and cover letter to with SOAR Advocacy Case Manager in the subject line.