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Microsoft 365 Implementation Specialist

Posted by
Solid Ground
|
Seattle, WA
New
|
Published 20 days ago

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice and supporting our entire community to reach its potential. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

  • Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
  • Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.

Job Summary: The Microsoft 365 Implementation Specialist will be responsible for the enablement and implementation of the Microsoft 365 (E1 and Apps for Enterprise) and related SaaS tools, and for migration of files to it. They will work with Solid Ground’s Microsoft 365 adoption consultants and our governance, super users, and information technology teams to:

  • Implement and evolve a SharePoint Online intranet, including site architecture, page construction, and theming
  • Assist teams with the setup, organization, and utilization of Teams
  • Ensure an effective transition of staff to the use of OneDrive for personal file management
  • Assist teams and groups to use Planner (Tasks in Teams) for agile project management
  • Assist in the development and implementation of policies and procedures to protect data, ensure compliance with regulatory requirements, and promote safe and secure collaboration
  • Use the Microsoft 365 Admin Center to configure settings including, but not limited to, external sharing, search and security
  • Migrate content from network drives to SharePoint and OneDrive
  • Prepare knowledge base articles and other online documentation
  • Provide instruction, coaching, and support for the use of Microsoft 365
  • Monitor and respond to internal issues and feature requests lists and Microsoft 365 updates
  • Stay abreast of and communicate regularly about new and changed Microsoft 365 features and related technologies

This is a time limited position with a planned duration of 15 months.

Essential Responsibilities, Duties and Tasks:

40% Coordinate across the organization, including management and staff (about 200 people), toward adoption and implementation of key Microsoft 365 apps, including SharePoint Online, Teams, OneDrive, and Planner, in coordination with Microsoft 365 adoption consultants and our governance, super users, and information technology teams.

20% Provision of instruction, coaching, documentation, and support for the use of Microsoft 365.

15% Preparation of policies and procedures to protect data, ensure compliance with regulatory requirements, and promote safe and secure collaboration. Assistance with the implementation of security solutions.

15% Coordinate, document, and report on governance activities in support of the Microsoft 365 governance, super users, and other groups.

10% Stay abreast of and communicate regularly about new and changed Microsoft 365 features and related technologies. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Education and Experience: Requires one of the following

a) Bachelor's Degree in Computer Science, Telecommunications, Information Management, or related discipline, or equivalent training and experience

b) In-depth knowledge and at least 3 years’ experience in development, use, and administration of Microsoft 365 technologies including SharePoint Online, OneDrive, Outlook, Teams, Planner, etc. Microsoft SharePoint and Microsoft 365 Certifications a plus

c) Any combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position

Minimum Qualifications:

  • Great workplace assistance and collaboration skills with a diverse staff having a wide range of technical experience and ability.
  • Excellent problem management and troubleshooting skills and ability to diagnose and resolve Microsoft 365 service-related issues.
  • Excellent organizational abilities, initiative, and attention to detail.
  • Effective communication skills, both oral and written.
  • Ability to work individually in a self-directed manner and as part of a team and to make sound judgments without on-site supervision, as necessary.
  • Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.
  • Familiarity with and/or experience working in a social service agency.
  • Ability and willingness to work some evenings and weekends to respond to training staff on other shifts.

Physical Demands/Working Conditions: This position permits work-from-home for COVID safety. The employee will spend 85% of their time on the computer, divided among office work, online meetings, and VOIP and mobile calls. Other work locations, 15% of their time, will include driving, time in the office, and visits to external sites. In the event work-from-home is no longer a safety requirement, the employee can negotiate work-from-home hours with their supervisor. Solid Ground supports flexible working arrangements that increase job satisfaction while meeting the collaboration needs of positions. The position requires the employee to lift/carry up to 10 pounds rarely, 1-5 occasionally and push/pull 1-5 pounds occasionally. The employee must have the ability to sit/stand as needed. Stairs are not required. General office duties include phone, typing, filing, and copying. 

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Temporary
  • Start Date
    May 31, 2021
  • Application Deadline
    May 30, 2021
  • Professional Level
    Professional

Salary

$68,515 - $82,056$32.94/hour plus benefits

Location

Temporarily Remote
Work must be performed in or near Seattle, WA
Associated Location
Seattle, WA

How to Apply

To Apply: Applicants must complete the Solid Ground Application Form specific to this position. To find an application online, go to https://www.solid-ground.org/get-involved/careers/ then click on the Job Title for this position and complete the application. You may also leave a message on our job line at 206.694.6840 requesting a specific job application, or you may apply in person at 1501 North 45th Street in Seattle’s Wallingford neighborhood. Please attach a cover letter and resume 

To Apply: Applicants must complete the Solid Ground Application Form specific to this position. To find an application online, go to https://www.solid-ground.org/get-involved…

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