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Group Volunteer Leader

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Cradles to Crayons | Philadelphia, PA

Cradles to Crayons

Published 11 days ago


Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management, and through its “Giving Factory” provides unique, hands-on opportunities for people to help other people. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007 and in Chicago in 2016.

How Our Model Works:  Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.

Cradles to Crayons meets a critical need as many children 12 years old and younger live in low-income and/or homeless situations. These living conditions can have negative effects on self-esteem as poverty can lead to increased social and emotional behavioral challenges; it impacts early education since half of children living in poverty start 1st grade up to 2 years developmentally behind their peers; and safety may be compromised as children living in poverty have increased risk of injury.

While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting fundraisers, or working in the "Giving Factory" warehouse.

Cradles to Crayons earned the highest possible rating from Charity Navigator for several consecutive years. Only 2% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in America.



The Group Volunteer Leader works collaboratively with the operations team to a) organize activities to ensure the daily functioning and efficient operation of the warehouse b) coordinate and deliver the volunteer experience and expectations in the warehouse and c) coordinate the workflow of the warehouse to ensure Cradles to Crayons realizes its distribution goals. The Group Volunteer Leader leads volunteer shifts in the warehouse. Weekly hours for this position will total to up to 40 hours. The required availability for this position (no exceptions) is Tuesdays-Saturdays for up to 40 hours total.


  • Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
  • Host and lead volunteer shifts in the warehouse.
  • Track product order and volunteer levels to ensure effective turnaround time.
  • Develop and deliver a compelling opening and closing, orientation presentation so volunteers clearly understand Cradles to Crayons’ function and operation.
  • Regularly monitor, report-on and troubleshoot registration kiosk problems with the Manager of Organizational Initiatives & Planning.
  • In conjunction with the operations team, create skills-based volunteer projects as required and plan and develop special volunteer projects to accommodate the ordering and fulfillment needs of the organization.
  • Manage volunteer recognition during and post the volunteer visit (photos, thank you emails, etc.).
  • In conjunction with the operations team, co-ordinate the volunteer component of external events, Un-Gala, Backpack-A-Thon, Spring Greening, MLK, seasonal switches and other ad hoc events (including “Service” or “Warehouse-in-a-Box”).
  • Actively cultivate volunteer relationship management to maximize future engagement.
  • Ensure development staff members are notified of corporate VIPs, individuals of HNW or other significant volunteers so the appropriate cultivation can be undertaken.
  • Supply stories to development associates for use in marketing and social media.
  • Track service projects for volunteers.
  • Conduct daily cleaning tasks in the facility to ensure the “Giving Factory” consistently provides a strong presentation and report on maintenance needs to the Operations Coordinator to ensure overall safety of our volunteers.
  • Other responsibilities include:
  • Responsible for establishing and maintaining effective communication and coordination with management, other employees, distribution partners, volunteers and visitors.
  • Attend and participate in meetings as required.
  • Always work in a safe manner, and contribute to providing a safe and secure environment for other employees and volunteers.
  • Ensure that work area and warehouse is tidy and secure.
  • Maintain security of data and store all institutional materials on file server. Supply all institutional passwords to the Business Associate.
  • Complete special projects and miscellaneous assignments as required.



  • Successful execution of above responsibilities.
  • Successful completion of annual priority goals relative to Cradles to Crayons’ annual priorities as determined with supervisor in Performance Evaluation Process.




  • College degree required.
  • Ability to read, speak and write fluent English, accompanied with excellent written, presentation and communication skills.
  • Cultivate internal and external constituencies and build relationships to achieve goals.
  • Cooperate and show willingness to assist others.
  • Communicate with co-workers and volunteers in a courteous and professional manner.
  • Excellent computer skills and knowledge of Microsoft Office suite and sales or development databases or CRM systems.
  • Ability to work effectively, independently, under supervision, and in a team-based and goal-oriented environment.
  • Ability to work under pressure and to balance multiple deadlines.
  • Ability to work evening and weekend hours each week, easily walk up and down stairs, stand for up to 2 hours, bend down, reach, push and pull and lift up to 50 lbs.
  • Hear normal tones and see clearly.



Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.



This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions. This is a physically active position.



In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.


Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school…

Details at a glance

  • On-site Location
  • Full Time Schedule

How to Apply

TO APPLY: Please send a cover letter and resume with relevant experience to

TO APPLY: Please send a cover letter and resume with relevant experience to


Philadelphia, PA

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