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Technical Support Services Manager - Living Product Challenge and Materials

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Published 13 days ago

POSITION SUMMARY 

 

The International Living Future Institute (ILFI) seeks a Technical Support Services Manager to provide customer support and technical expertise to the growing number of project teams pursuing ILFI’s Living Product Challenge (LPC), Living Building Challenge (LBC) and Core Green Building (Core) certifications. The ideal candidate has been working in the green manufacturing and/or building/construction industry with broad experience in areas covered by the LBC and Core programs and specific expertise in Living Products and materials as well as specific experience in the areas of product manufacturing, supply chains, and materials selection. This individual will have experience overseeing multiple projects at once, and must have strong technical writing and communication skills.

POSITION DETAILS:

CUSTOMER TECHNICAL SUPPORT SERVICES

·      Provide responsive and proactive technical expertise to registered LPC projects and Materials Petal Imperatives as it relates to LBC and Core projects

o  Serve as technical coach and primary contact for assigned registered project teams

o  Provide timely and accurate answers to technical support inquiries via email and phone

o  Develop resources related to customer technical support such as FAQs

o Develop, manage, and facilitate registered project team calls, meetings, workshops, and other opportunities for peer to peer interaction between registered projects

o  Develop, manage, and implement strategies for celebrating project successes and communicating lessons learned, including through presentations, writing, resource development, etc.

o  Collaborate across departments to provide technical expertise as requested for the business development, sales, education and marketing departments.

·      Maintain expertise in Living Products and Materials, product manufacturing and supply chain related issues and advancements, and the green building industry through multiple channels of professional development and engagement within and outside of ILFI

·      Provide feedback related to Living Products and Materials in the built environment to the Standards & Policy Department in order to advance ILFI’s programs and resources

·      Assist the Standards & Policy Department in creation and review for Living Products and Materials related guidance, rulings, information, and resources 

·      Assist the Education Department with Living Products and Materials content for education programing

·      Assist and collaborate with the Standards & Policy Department with developing Living Products and Materials Technical Advisory Groups (TAG) 


FEE-BASED SERVICES FOR REGISTERED PROJECT TEAMS - Living Products and Materials 

·      Manage and act as a primary contact for Living Products and Materials specific fee-based technical support services

o  Manage the execution of contracts including: scoping, work planning, scheduling registered project team conversations, submitting deliverables to project team, and completing project closeout processes

o  Complete analysis, report writing and deliverables to meet fee for services contract 

o  Develop charrette materials

o  Facilitate charrettes, workshops, etc. in person and virtually for registered project team services

o  Track and report time for each contract to the department director

ABOUT US

The International Living Future Institute mission is to catalyze the transformation toward communities that are culturally rich, socially just and ecologically restorative. As a Social Enterprise, the organization believes providing a compelling vision for the future is a fundamental requirement for reconciling humanity’s relationship with the natural world.

More than a decade ago, the International Living Future Institute issued a living-building challenge: use the built environment to create a revolutionary transformation towards true sustainability. Since then, ILFI has continued to grow our visionary programs, challenging developers, corporations, architects, engineers, designers, manufacturers, contractors, and communities to change the course of climate change and share in building a living future through educating, setting standards, research and creating innovative tools. The International Living Future Institute is a dynamic, growing organization setting a new standard with a formidable reputation for integrity, action and measurable results. ILFI offers a collaborative, team-oriented and mission-driven workplace.

ILFI is a global organization with staff and professional volunteers throughout the USA, Europe, Australia, New Zealand, Asia and South America. 

QUALIFICATIONS

REQUIRED 

·      Bachelor’s degree in a field complimentary to job duties and mission of the organization

·      Demonstrated subject matter expertise and experience in Living Products and Materials, manufacturing and supply chain

·      5+ years of experience within the green building and manufacturing industries including subject matter expertise in project team support and consulting

·      Demonstrated experience with the Living Product Challenge and the LBC Materials Petal

·      Comfortable managing multiple deadlines, prioritizing work in a fast-paced environment, and producing quality results with great attention to detail and excellent customer service skills

·      Excellent writing, organizational, and communication skills

·      Strong people skills

·      Affinity for basic office computer programs with the ability to learn new software applications (hardware and software will be Mac based and experience with Apple products is preferred)

·      A strong passion for and commitment to ILFI’s mission and value

DESIRED

·      Master’s degree in a field relevant to job duties and green building professions

·      Experience with Salesforce and Help Scout

·      Familiarity with Adobe Creative Suite software applications, specifically Adobe InDesign and Illustrator

·      Living Future Accreditation and/or LEED Accreditation

ILFI IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DOING OUR PART TO ACHIEVE A MORE SOCIALLY JUST SOCIETY.


We believe that our staff should reflect the diversity of the communities in which we live to achieve a living future that is socially just, culturally rich and ecologically restorative. We are committed to hiring and advancing staff that represent voices from traditionally underrepresented populations. We are committed as an organization to foster better cultural competency, equity and diversity within our culture and policies.

POSITION SUMMARY 

 

The International Living Future Institute (ILFI) seeks a Technical Support Services Manager to provide customer support and technical expertise to the growing number of project teams pursuing ILFI’s Living Product…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 28, 2021
  • Application Deadline
    May 27, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Salary

$60,000 - $85,000

Benefits

Compensation is commensurate with experience, and is supplemented by ILFI’s generous benefits package that includes full employer-funded health, dental and vision for employees and dependents as well as employee life insurance, disability insurance and a 6% match for our 403(b) retirement plan, three weeks of paid annual leave, paid sick leave, paid parental leave, paid community volunteer leave, connectivity or transportation stipend and a professional development stipend.

Compensation is commensurate with experience, and is supplemented by ILFI’s generous benefits package that includes full employer-funded health, dental and vision for…

Location

Remote
Work may be performed anywhere in United States
Associated Location
1501 East Madison Street, Seattle, WA 98122, United States

How to Apply

Submit a resume and cover letter to employment@living-future.org. Please use the subject line: “Last Name, First Name – TSS Manager LPC & Materials”.  

Submit a resume and cover letter to employment@living-future.org. Please use the subject line: “Last Name, First Name – TSS Manager LPC & Materials”.  

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