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Social Services Supervisor, First Step Program

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Published 6 days ago

POSITION SUMMARY: The Social Services Supervisor is responsible for managing the social services component of the First Step Program, a 15-week job-training program that empowers homeless and low-income women to achieve employment and educational goals through computer training, case management, literacy building, internships, job-placement assistance, empathy and hope. The Social Services Supervisor provides guidance and supervision to the case management team, oversees the intake and acceptance process for the program, develops and facilitates soft skills workshops, provides case management to current students and graduates, and ensures timely and accurate client record documentation. The Social Services Supervisor ensures that program services are consistent with the mission and goals of the Coalition for the Homeless and the terms of the relevant funding agreements for the First Step Program.

QUALIFICATIONS: LMSW strongly preferred. At least two years of case/care management and client assessment experience required; prior supervisory experience preferred. Familiarity, knowledge and support of women’s issues and rights preferred. Prior experience working with individuals who are homeless, at-risk of homelessness, or who have mental health or medical disabilities is strongly preferred. Experience with public entitlements, housing and other issues and systems impacting individuals and families living in poverty is strongly preferred. Proficiency in Microsoft Office and Google Workspace is strongly preferred. Spanish proficiency is a plus.

DUTIES and RESPONSIBILITIES:

The Social Services Supervisor shall:

1.    provide direct supervision, support and leadership to the Social Services Case Manager and task supervision to the Social Work intern(s);

2.    in close coordination with the Program Director, provide program staff with guidance, direction, and oversight from a client-centered perspective;

3.    schedule and facilitate weekly information sessions for potential students to learn more about the program;

4.    conduct and oversee recruitment process, including reviewing applications, conducting and reviewing psychosocial intake assessments, and determining client enrollment decisions in collaboration with other program staff;

5.    maintain case load of clients each session and ensure regular contact with assigned clients;

6.    oversee case management, care coordination and advocacy services for all students and graduates;

7.    develop and maintain working knowledge of and regular contact with outside social services agencies such as HRA/DHS/Dept of Labor, and other nonprofit health and training partners to ensure clients are connected to appropriate entitlements and additional resources;

8.    develop and facilitate soft skills workshops on topics such as self-care, self-esteem building, communication, problem solving;

9.    assist in developing, maintaining and evaluating First Step program curriculum;

10. ensure timely, accurate and proper record documentation in client database (ETO) and client files, such as intake assessments, progress notes, and service plans, for self and case management team;

11. regularly review client files and ensure proper documentation;

12. assist the Program Director in conducting internal quality management audits and reviews, and design and implement program improvements or enhancements;

13. participate and assist with planning of special events such as graduation ceremonies and the First Step Women Mean Business Luncheon;

14. collaborate with the Program Director on issues such as staff morale and productivity;

15. obtain regular supervision with the Program Director to review best approaches to provide support to individual clients, program operations, issues/concerns, staffing, and resource management, among other matters; and

16. perform all other duties as may be assigned by the Program Director or designee.

REPORTS TO: First Step Program Director.

POSITION SUMMARY: The Social Services Supervisor is responsible for managing the social services component of the First Step Program, a 15-week job-training program that empowers homeless and low-income women to achieve employment…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 16, 2021
  • Application Deadline
    August 13, 2021
  • Education
    Master's Degree Required
  • Professional Level
    Professional

Salary

$50,000 - $52,500

Benefits

Excellent benefits available (medical and dental insurance effective day one)

Excellent benefits available (medical and dental insurance effective day one)

Level of Language Proficiency

Spanish

Spanish

Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
129 Fulton Street, New York, NY 10038, United States

How to Apply

A cover letter with salary requirements is REQUIRED with submission of resume

Include the job title in subject line of e-mail

Email: jobs@cfthomeless.org (preferred)

Persons of color and formerly homeless individuals are encouraged to apply

Equal Opportunity Employer

A cover letter with salary requirements is REQUIRED with submission of resume

Include the job title in subject line of e-mail

Email: jobs@cfthomeless.org (preferred)

Persons of…

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