Bi-lingual Case Manager - Permanent Supportive Housing Program

Job Type

Full Time


Minimum: $45,000
Maximum: $45,000




1444 Irving Street Northwest
District of Columbia
United States


Position Title: Bi-lingual Case Manager

Reports to: Division Director

Category: Exempt

Location: 1444 Irving Street, NW WA DC 20010

Hours: Monday – Friday 8:00 AM – 4:00PM; some evenings, weekends and holidays may be required. Participation in an emergency on-call rotation.

Who we are:

Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.


The La Casa PSH Program is a Permanent Supportive Housing program in the District which contains 40 studio sized apartments in a state of the art building. The program provides comprehensive case management services. The Permanent Supportive Housing program follows a Housing First model philosophy and utilizes best practices to ensure participant success. The Case Manager provides direct case management services to previously chronically homeless single adult males living in single-site Permanent Supportive Housing. The Case Manager will assist participants in identifying and achieving immediate and long-term goals that will allow them to stabilize and remain in permanent housing. Case managers will work to empower participants of the housing program while promoting continued growth. The Case Manager will deliver participant-centered services to a case load of at least 19 men that live on-site. 

Essential Duties and Responsibilities:

·      Provide supportive, participant-centered, trauma informed case management services to recently homeless adults with serious mental illnesses, addictions, medical needs, etc.

·      Complete intake assessments and the DHS application with new participants and provide an orientation to the building and program.

·      Assist participants in developing community-based support networks.

·      Deliver participant centered face-to-face contacts to residents in both individual and group settings.

·      Foster wellness and independence and demonstrate empathy and flexibility with participants.

·      Engage participants and assess individual needs, preferences and strengths.

·      Respond to immediate participant need – providing assistance in crisis situations, resolving conflicts, assist in meeting basic needs.

·      Report incidents in accordance to agency policy.

·      Develop, implement and revise individual service plans with each resident on caseload for “Housing the Homeless data base system” (OCTO) Document all contacts made with caseload into OCTO database system a least four times per month.

·      Provide comprehensive case notes which reflect case plan goal-oriented updates and status into database system.

·      Maintain consumer electronic records by collecting data and completing clinically appropriate progress notes.

·      Monitor medical and psychiatric needs, and assist caseload with medication management.

·      Prepare Bio-Psychosocial assessment for review by Clinician.

·      Collaborate with external agencies providing services to participants within the restraints of HIPAA.

·      Collaborate through treatment team meetings, weekly calls, and regular follow up with Community Agencies.

·      Form and maintain positive relationships with community and stakeholders.

·      Participate in multidisciplinary meetings and regular clinical supervision.

·      Attend agency trainings, TCP, DHS trainings, and conferences as needed or required.

·      Provide translation services to all Spanish speaking residents

·      Perform all other duties as assigned.


  • Bachelor’s degree in human services or related field with 2+ years’ experience in a similar setting;
  • Experience with addictions and mental health is preferred.


  • Strong written and verbal skills (English and Spanish).
  • Ability and willingness to work in a diverse and challenging environment.
  • Ability to work as a team player and maintain flexibility.
  • Passionate about providing a broad spectrum of services to vulnerable populations.
  • Familiarity with the Housing First Model, and Motivational Interviewing.
  • Proficient in Microsoft Word, Excel, the Internet etc. “Housing the Homeless Database (OCTO) and Homeless Management Information System (HMIS) experience a plus.

Working conditions:

Employee will work during normal work hours with occasional evening and weekend work. Employee will participate in on-call rotation, Work in resident’s homes, and escort residents to appointments as needed by public transportation or taxi depending on resident need. Office is located in an apartment building. 

Physical and Environmental Requirements:

Occasional driving and community work. Ability to lift at least 20 pounds.

Direct reports:



Specific Requirements:

Employee must have a valid driver's license and automobile insurance.

Background checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, MPD.



Friendship Place is an equal opportunity employer. 


Low cost medical benefits (3 tiers), employer paid dental, vision, and disability insurance, 403(b) matching, generous time off.

Level of Language Proficiency



Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Please send your resume and/or cover letter to, with subject line: Bilingual CM.