Refugee Services Program Manager
Refugee Services Program
Reports to: Director of Refugee Services
Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon.
Catholic Charities of Oregon's (CCO) Refugee Services programs have been assisting refugees since the early 1940s, helping more than 10,000 people make Oregon their new home. CCO is an affiliate of the national voluntary agency United States Conference of Catholic Bishops (USCCB) and is one of only three agencies in the state of Oregon who provide resettlement services. Through its programming, CCO assists individuals and families who must leave their homelands due to the fear of persecution based on reasons of race, religion, nationality, membership in a particular social group, and/or political opinion. The services offered through these programs address a wide array of needs, ranging from initial resettlement to long-term intensive case management, in order to promote successful integration into United States society while maintaining the respect and dignity of each individual and their unique culture and traditions.
The Refugee Services Program Manager position plays a vital role in our team by ensuring that newly and recently arrived refugee clients receive exceptional support and guidance through the accurate administration of various contracts. The Program Manager will supervise and support case managers in providing holistic and trauma-informed services for all our refugee clients. This position will be the lead and point person for at least four contracts and services: Reception and Placement; Preferred Communities; Extended Case Management; and Trafficking Victim Assistance Program (TVAP). The Program Manager will ensure case management activities are rooted in evidence-based standards of care and meet National Culturally and Linguistically Appropriate (CLAS) standards, designed to advance health equity and eliminate disparities. The Program Manager will be responsible for organizational systems, identifying and providing training to all staff, monitoring activities and ensuring program compliance with federal and state contracts. This position will ensure client satisfaction, program and service quality, efficiency and effectiveness of the program within a participatory and collaborative team environment. This position will require a proven leader, dedicated to leading a fast-paced team, delivering consistent and strong services for our clients, committed to developing staff, and creating dynamic and client-centered teamwork.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Provide oversight and support of all case management services within the scope of work through U.S. Department of State's Cooperative Agreement for Reception and Placement services, State of Oregon contracts and Office of Refugee Resettlement (ORR) contracts.
- Recruit, hire, train and support case management staff; providing weekly supervision to all case managers.
- Monitor refugee resettlement core services activities as required by contracts and ensure overall services are maintained at the highest level of quality.
- Develop and implement program systems for case management procedures, case load standards, tracking and quality assurance review and ensure contractual requirements are met.
- Collaborate with the office of Quality and Program Evaluation to incorporate best practice standards for case file management; data management; reporting; and assessment of services for impacted communities.
- Ensure wrap around services are being provided to address the growing needs of newly and recently arrived refugees through directing case coordination and referrals with Refugee Resettlement programs, agency programs and external community partners.
- Carry a limited caseload to ensure consistent engagement with internal and external case management systems and practices.
- Provide crises intervention and hear client grievances.
- Collaborate with other Refugee Services and Family Support and Counseling team members as well as other Catholic Charities program staff.
- Identify, provide and track staff professional development and training needs.
- Ensure accurate and timely submission of direct client assistance financial reimbursement requests to USCCB and USCRI (TVAP).
- Review client files to assure compliance with guidelines set forth by USCCB, Oregon Department of Human Services, and Catholic Charities of Oregon.
- Supervise all interns and volunteers when appropriate.
- Complete reports and maintain record keeping procedures, including client files, statistics and case notes, as required by USCCB, the State of Oregon and ORR.
- Plan and facilitate Program staff meetings.
- Regularly attend stakeholders meeting; work with other resettlement agencies, community partners and other refugee service providers to learn about resources that are available for refugees and staff.
- Maintain productive and collaborative relationships with funders for all programs.
- Maintain a collaborative relationship with other agencies and stakeholders in the community.
- Foster active partnerships with local resettlement agencies and refugee service providers.
- Foster active relationships with internal Communications, Marketing, and Development teams.
- Provide services in a manner consistent with Catholic Charities Board Policies and Code of Ethics.
- Participate in trainings and coordination meetings as requested by Director.
- Adherence to Catholic Charities policies and procedures.
- Perform other duties as assigned.
- Master's degree in Social Work, social science or related human service discipline preferred. Or, combination of bachelor's degree in Social Work and/or equivalent work or lived experience.
- At least three years' experience managing social service-related programs, including experience with staff supervision, program development, and budget management.
- Experience managing multiple federal and/or state contracts.
- Demonstrated fluency in a language common to, but not limited to, refugee populations such as Arabic, Amharic, Burmese, Farsi, Rohingya, Somali, Swahili, Tigrinya and Zomi. Experience working with interpreters required.
- Prior multicultural work experience required, experience with refugee populations and refugee resettlement programs strongly preferred.
- Prior experience providing psycho-social (individual and group), counseling, SASS and/or DV services preferred.
- Proven ability to take initiative and prioritize tasks; excellent time management skills, problem prevention, and problem-solving skills.
- Ability to work with and assess the needs of different ethnic groups.
- Demonstrated knowledge of community resources, social service systems, and community partners preferred.
- Excellent written and oral communication skills.
- Demonstrate expert judgment and discretion in dealing with confidential matters.
- Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.
- Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
- Strong analytical and strategic problem-solving skills.
- Ability to work well in team setting, as well as independently; foster on-going collaboration and teamwork; be flexible and adapt well to different dynamics.
- Ability to work a flexible schedule, which could include some evenings and weekends.
- Commitment to Catholic Charities of Oregon mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
- Ability to lift 50 pounds preferred but not required.
- Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100). Ability to operate agency vehicles, including passenger vans and small moving van. Travel between sites in Portland and Salem required.
- Successful completion of civil, criminal and/or motor vehicle background checks.
COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.
TO APPLY: Submit your application, resume and cover letter at https://catholiccharitiesoregon.applicantpro.com/jobs/