Program Assistant, Center for First-generation Student Success

Job Type

Full Time



Application Deadline



111 K Street NE
10th Floor
United States


The program assistant will provide administrative and program support to the daily operation, professional development offerings, and online presence of the Center for First-generation Student Success. The program assistant will engage with direct Center staff as well as a broad set of NASPA colleagues to support general administrative tasks and fiscal reconciliation, manage inventory and shipping needs, and coordinate meetings and communications with key Center stakeholders including The Suder Foundation, the Center Advisory Board, and the Center Advocacy Group. The program assistant will identify content for the Center’s online scholarly literature and media archives, develop new website content and event pages, provide social media management, and engage in the development of general marketing and communication needs. The program assistant will liaise with NASPA partners on the logistics and execution of Center professional development conferences and events as well as external Center engagements. The program assistant will serve as the front line of customer service for the Center through management of official email accounts, responding to inquiries regarding products and services, and managing emerging program contacts.

Specific Responsibilities of the Position

The program assistant will:

Professional Development

  • Assist in the execution of conferences, workshops, events, live briefings, and other services, both NASPA and external Center engagements;
  • Create initial in-person and virtual program event websites and management of the registration pages for events;
  • Coordinate technological resources with NASPA staff;
  • Execute contracts and reconcile payment for speakers and services;
  • Contribute to program book review and execution and material development;
  • Manage shipping and receiving for all engagements;
  • Collaborate with NASPA’s membership team on registration needs; and
  • Oversee ordering and inventory of Center marketing, promotional, and programmatic materials.
  • Support the call for programs and applications processes for multiple events and professional development opportunities offered by the Center.
  • Support program logistics for current and emerging Center programs and initiatives to include a national recognition program, First Scholars®, research, and publications. 

Administrative and Leadership Support

  • Assist the Center’s senior director with administrative tasks to include scheduling travel, conference calls, appointments, and calendar prioritization;
  • Assist the Center’s senior director with financial tasks to include reconciliation of credit card transactions, invoicing, and budgeting;
  • Input and update Center Advisory Board and Advocacy Group rosters, term limitations, and appointment letters, and manage correspondence and meetings;
  • Schedule and coordinate monthly video calls and regular in-person meetings with The Suder Foundation and key stakeholders;
  • Manage the Center’s shared drive of documents and files to provide efficiencies;
  • Provide excellent internal and external customer service and support; 
  • Create and improve Center processes and procedures to maximize efficiency and consistency; and
  • Participate in departmental, divisions, and organizational strategic planning, meetings, and projects.


  • Manage the Center’s official email account and correspond with constituents;
  • Support the management of the Center general website information;
  • Support the development of original Center website content to include blogs, interviews, and profiles and to provide review and formatting;
  • Scout web-based resources for emerging media and scholarly literature to populate the Center’s online archives;
  • Assist with content development for the Center’s social media accounts;
  • Liaise with marketing and communications around promotion, production, and printing needs;
  • Partner with external entities to schedule Center marketing materials in program books or onsite exhibit appearances; and
  • Design and edit program materials (i.e. invitations, images, templates, lists, slide decks).


  • Bachelor’s Degree Required.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
  • Ability to work effectively via videoconference and remote communication channels
  • Demonstrated effective writing, communication, and project management skills.
  • Strong organizational skills, with the ability to establish priorities, manage multiple demands and projects, and meet deadlines.
  • Ability to take initiative, use sound judgment, resolve problems diplomatically and discreetly, and work effectively, independently, and cooperatively with all levels of staff and constituents.
  • Exceptional interpersonal skills with the ability to build relationships inside and outside the organization with stakeholders, customers, and colleagues.
  • Flexible, with the ability to multi-task and frequently adjust to changing priorities and timelines in a fast-paced working environment. Ability to work under tight deadlines with short turnarounds.
  • Demonstrated ability to think strategically, delegate responsibility, listen carefully, build consensus, communicate and advocate effectively in a complex matrix organization.

Preferred Qualifications:

  • Experience with CMS and website development and proficiency in managing social media platforms.
  • Experience with graphic design for the web, Photoshop, and video and audio editing skills.
  • Experience in higher education settings and a general understanding of first-generation student experiences.
  • Experience with managing grants and grant budgeting.

Office Location/Working Conditions/Physical Requirements:

This position is located in the NASPA Washington, D.C. Office (111 K Street, NE, behind Union Station) with the option for occasional work from a remote location. This position is primarily office-based with primary work on a computer, including phone, email, and video conferencing. This position will be required to pack program materials for shipment, including moving potentially heavy boxes, and to assist in set up of meeting spaces. Occasional overnight travel to NASPA events is expected during which the position may be expected to complete set-up and stand for longer periods of time than usual, traveling by air and ground transportation.


NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories.  

Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry.

NASPA members serve a variety of functions and roles, including the vice president and dean for student life, as well as professionals working within housing and residence life, student unions, student activities, counseling, career development, orientation, enrollment management, racial and ethnic minority support services, and retention and assessment.

NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, or disability in any of its policies, programs, and services.

Level of Language Proficiency

Mastery of the English language, both written and oral, is required. Fluency in other languages, particularly Spanish, may be a benefit.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Interested candidates should submit the following for consideration:

  • a letter of interest including salary requirement;
  • resume/vitae;
  • three references; and
  • a sample of recent writing relevant to this position or a product or presentation that demonstrates creativity, critical thinking, and communication skills.

A complete set of materials should be emailed to Sarah E. Whitley, Ph.D., Senior Director, Center for First-generation Student Success, at Please indicate "Center Program Assistant' in the subject line. Materials received by Wednesday, September 19th will receive priority consideration but review will continue until the position is filled. No calls, please.