Ticket Services Manager

Job Type

Full Time



Application Deadline



2025 Addison Street
United States


DEPARTMENT: Ticket Services

POSITION: Ticket Services Manager

POSTING DATE: July 26, 2018

REPORTS TO: Director of Marketing and Communications







Berkeley Repertory Theatre, a Tony Award-winning theatre company in Berkeley, CA, seeks a highly motivated individual to oversee all operational aspects of box office, subscription, and web ticketing for a seven-show season and special events, while establishing and maintaining policies and practices that assure the delivery of top-notch customer service in all areas.

The ideal candidate will bring experience, enthusiasm, and vision to build a strong team; is comfortable in a fast-paced environment where priorities can shift on short notice; enjoys working both independently and collaboratively; and takes pride in representing a dynamic, artistically driven institution with an international reputation.

Compensation DOE. This is a full-time, benefits-eligible position. Benefits include medical, dental, and participation in Berkeley Rep’s 403(b) retirement plan, among others.


Responsibilities include but aren’t limited to:

·        Develop, set, and enforce policies and procedures for box office staff to support the highest level of customer service.

·        Daily operational management of the box office, including staff training, scheduling, and supervision; oversight and implementation of monetary practices and protocols as well as quality control procedures for ticket order entries.

·        Maintenance and testing in Tessitura for production builds, patron records, dynamic pricing, and subscription packages, in coordination with marketing and IT teams; ensure productions are accurately built and maintained in consignment channels.

·        Provide accurate and reconciled daily, weekly, and run-of-show sales reports to marketing, finance, and production.

·        Act as the liaison to internal departments to ensure that ticketing needs are met for sponsors, VIPs, artists, and staff.

·        Execute other duties as assigned.

Preferred candidate will possess the following qualifications:

·        Minimum 3-5 years supervisory experience in a customer-focused ticketing operation; arts and culture experience preferred.

·        Bachelor’s degree or a combination of equivalent education or experience.

Knowledge, Skills, Abilities:

·        Tessitura experience required; fluency strongly preferred

·        Excellent verbal and written communicator

·        Strong management and customer service skills

·        Exceptional attention to detail and commitment to follow-through

·        Demonstrated success of initiating innovations in practice and process

·        Ability to handle multiple responsibilities and set priorities

·        Ability to maintain grace under fire, sense of humor, diplomacy, and flexibility

·        Proficient in Microsoft Word, Excel, and Outlook

·        Love and knowledge of theatre preferred

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply



Berkeley Rep is an equal opportunity employer. Berkeley Rep offers a diverse, congenial, casual environment conducive to professional growth. Position available immediately.

Qualified candidates are invited to submit a cover letter and a resume without delay. Berkeley Rep will contact candidates of interest. Please, no calls.

Email submissions only. Send only PDF files, no web links to: jobs@berkeleyrep.org with the subject “Ticket Services Manager”. Only complete submissions will be considered.