Program Director for Health Resource Case Management

Job Type

Full Time



Start Date:


Application Deadline:



United States


Job Title: Program Director

Reports to: Executive Director

Job Purpose:

The Program Director is responsible for directing, coordinating, and supervising all necessary activities for the operation of CCC’s programs and client activities. This includes oversight and supervision of a diverse and growing group of case manager volunteers, in addition to any program staff, Americorps members, or Community Federal Work Study (CFWS) participants placed at our organization.


  • Develop and maintain a robust working knowledge of the network of health and social service resources in Baltimore City and of CCC resource navigation and accompaniment protocols. The Program Director will provide leadership to the organization in quality monitoring and improvement and must develop extensive programmatic and experiential knowledge of this dense, complex, and fragmented network of assistance for low-income individuals. All necessary training will be provided during orientation, and support will be given to expand and share further knowledge throughout CCC.
  • Provide daily support and management to the clinic’s volunteer case manager workforce to ensure continuity of care for clients.
  • Provide daily on-site supervision for full-time Americorps and CFWS placements at the clinic, and complete reporting requirements to any host organizations (eg. Public Allies, Volunteer Maryland, and Greater Homewood Community Corporation)
  • Recruit and coordinate training for a semiannual cohort of case management volunteers. Training is intensive and begins with a mandatory session, followed by several shadowing shifts. Trainings are facilitated by the Executive Director, Program Directors, Community Relations Coordinator, and Senior Volunteers.
  • With the Executive Director, Program Director for Preventive Health Services, and Community Relations Coordinator, manage walk-in clinic hours: Saturday (12PM-5PM) and Tuesday (6PM-9PM)
  • Set an agenda for and lead a monthly volunteer meeting for approximately forty volunteer case managers with a focus on skill-building and case review.
  • Provide direct case management and accompaniment to clients, along with all staff and volunteers. This direct service role is core to CCC’s mission and ensures that the Program Director maintains a robust working knowledge of client needs and experiences and the resources necessary to address them. Case management will involve daily contact with a small caseload of clients.
  • Direct, coordinate, and supervise all necessary activities for the operation of CCC’s programs and client activities
  • Manage tracking of financial activity of organization, which includes updating transactions on Quickbooks, writing checks for rent and other services, and documenting amounts spent for client assistance


  • Strong computer literacy, with ability to communicate frequently through email, navigate an electronic medical records system, and collaborate well using shared online workspaces such as Google documents
  • Strong written and verbal communication skills, with demonstrated ability to communicate effectively with colleagues and provide on-call supervisory support by email or phone and in person. Experience with grant-writing is also preferred, but not required. CCC may request a writing sample.  
  • Structural competency and cultural humility. CCC’s clients often come to us in moments of intense need or crisis, and many live amid economic precariousness. We are committed to ensuring that the experience of coming to CCC for assistance be a human-centered and dignity-affirming one.  Candidates must have demonstrated commitment to understanding the challenges our clients face in a safe, confidential, and compassionate manner, regardless of clients’ race, ethnicity, income, gender identity, sexual orientation, and past or present challenges. Past experience working in direct service to low-income individuals, whether volunteer or professional, is required.
  • Bachelor’s Degree in social work, public health, social sciences, or related field. (Masters degree preferred, but not required.)
  • Previous experience with case management is strongly preferred, but not required.
  • Previous experience with volunteer/staff management is strongly preferred, but not required.
  • Fluency in written and spoken English.
  • Fluency in written and spoken Spanish preferred, but not required.


  • Develop and sustain community-based resource navigation and case management services to follow low-income individuals over time amid a complicated and fragmented network of health and social service providers offering services to low-income populations in an urban locality where little precedent for this accompaniment-based approach exists in formal health care settings.
  • Motivate and support staff and volunteers with high burdens of emotionally intensive direct service work.
  • Provide leadership within a small and young organization, where operational improvements are implemented frequently and rapidly.

Level of Language Proficiency

  • Fluency in written and spoken English.
  • Fluency in written and spoken Spanish preferred, but not required.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please provide a cover letter and resume sent to