The Program Manager reports to and works collaboratively with the Program Director and Coro staff to administer the full cycle of two concurrent cohorts for the part-time, mid-career/early executive adult Leadership New York Program.
The ideal candidate is highly organized with a sharp eye for detail, can work both independently and collaboratively, has a mindset of curiosity and continuous learning, and gets joy from iteratively building stronger systems and processes.
Administrative Support, Logistics & Event Planning
- Coordinate details to welcome and engage participants at program and alumni sessions.
- Organize room setup and cleanup, including materials and A/V.
- Manage food orders, vendors and track dietary restrictions.
- Work with conference center venues to organize daylong and overnight retreats.
- Assist with tracking participants’ leadership growth.
- Collaborate with Program Director and partners to administer recruitment and selection activities for prospective participants: managing recruitment outreach and marketing strategy; creating/updating recruitment materials and outreach lists, and scheduling and managing communications to individual candidates and the broader public.
- Organize and coordinate all programmatic materials using G Suite.
- Build rapport and relationships with each cohort as well as with alumni and key stakeholders including Coro New York staff, stakeholder interviewees, presenters and consultants.
- Maintain administrative calendars to ensure preparation for events.
- Manage program database systems using Airtable, Salesforce and Form Assembly.
- Maintain online resource board for participants (currently using Trello).
- Answer inquiries and provide updates to participants.
- Support communications and social media strategy for participants, alumni, program partners, consultants and stakeholders.
Commitment to the Learning Environment
- Participate in staff meetings and other meetings to contribute to organizational learning and continuous improvement.
- Contribute to a positive organizational culture.
- Partner with staff to engage in and initiate cross-program collaboration and sharing best practices.
- Support other organizational efforts and initiatives as assigned or initiated.
- Ability to manage multiple stakeholders and projects with professionalism and finesse.
- A service-minded “will figure it out” working style.
- Excellent written and verbal communication skills.
- Ability to carry out tasks on their own and ask for support when needed.
- High level of emotional intelligence and capacity to collaborate and build positive rapport (trust, credibility, etc.) with diverse stakeholders.
- Highly reliable and timely.
- Skilled in to working both independently and on a team.
- Knowledge of and interest in personal and professional leadership development and/or civic engagement.
- Strong planning, execution, and time management skills.
- Adaptable technology skills with proficiency in G Suite.
- Previous experience in program support and/or event planning required.
- Some evening and weekend work required per program calendar.
- Experience with Salesforce & Airtable preferred.