- I. SPECIFIC RESPONSIBILITIES
- Establish and maintain respectful professional boundaries with coworkers and medically fragile and intellectually impaired individuals and families.
- Manage cases and maintain on-going contacts with those served in accordance with regulatory mandates.
- Engage in home, school, and medical visits in various areas of New York City.
- Escort individuals and families to appointments when needed.
- Evaluate risk of harm, including investigation and reporting of accidents, injuries and allegations of child abuse or neglect; and, assist such families with developing and implementing preventive goals.
- Prepare cases for presentations and interdisciplinary case reviews and participate actively in the development of comprehensive service planning.
- Document observations of familial and guest interactions, nutritional behaviors, physical and mental health, educational, housing, social, and, economical statuses within the community and family structures.
- Demonstrate knowledge and understanding of diverse cultural norms and traditions to enhance assessment and engagement processes.
- Complete and maintain accurate and up-to-date case records.
- Facilitate regulatory compliance with city and state standards of practice; submit all necessary reports and documentation within governmental and agency timeframes.
- Ensure confidentiality and compliance with audits.
- All other work as assigned by Case Planner Supervisors and Program Director.
- Demonstrate a desire to positively influence the lives of others.
- Possess a strong belief in people’s ability to change and grow.
- Dedication to establishing and maintaining respectful relationships with persons served to help foster skills and confidence.
- Bachelor’s Degree in a helping profession. Master’s Degree preferred.
- Related work or field experience is necessary.
- Strong advocacy, written, verbal, and organizational skills are mandatory.
· Proven ability to set and maintain appropriate and respectful boundaries with clients and coworkers.
· Must exhibit the ability to self-monitor and perform reliably at all times.
· Work collaboratively and respectfully with other personnel, funders, and service providers.
· Maintain a professional helping role and intervene appropriately to meet families’ service goals.
· Must possess and demonstrate a non-biased and positive approach toward working with others with differing skills, beliefs, attitudes, races, orientations, abilities, cultural backgrounds, or other differences.
· Exhibit a strong sensitivity to and respect for cultural differences present among staff and clients within our organization.
· Ability to set limits and maintain the role of professional practitioner.
· Submit appropriate reports when necessary to ensure the safety of children in each family.
· Be flexible regarding work schedule to accommodate office responsibilities and families’ availability.
· Bi-lingual ability is a plus and will be compensated.
· NYS Driver License preferred.
· Acceptable background clearance, including fingerprinting.
III. RELATIONSHIP WITH OTHERS
- Work collaboratively with other intensive case management staff to secure services to facilitate appropriate familial and medical interactions.
- Engage with other agencies to bridge service delivery to fragile family systems.
- Develop and maintain compassionate, dignified, professional, and mutually respectful relationships with clients, co-workers, and collaterals; while adhering to appropriate boundaries and guidelines outlined by the agency.
IV. WORKING CONDITIONS
- Work in an office setting when not working remotely or conducting field visits.
V. SCOPE OF RESPONSIBILITY
- Responsible for the comprehensive intensive case management of all cases assigned.
VI. ORGANIZATIONAL STRUCTURE
- Report directly to the Case Planner Supervisor.
- Report directly to the Program Director in the absence of the Case Planner Supervisor.
SCO Family of Services is an equal employment opportunity employer
Minimum Education Required