Associate Director of Programs

Job Type

Full Time




New York
United States


The Associate Director will serve as the team lead for College and Career Readiness Programs for PENCIL, a New York City-based non-profit working to connect students to success. New York City schools are filled with students who have potential and ambition to go far and we envision a city filled with students whose opportunities match their ambitions. Since 1995, PENCIL has played a critical role in bringing together business professionals, educators, and students to open minds, open eyes, and open doors. PENCIL makes it easy for business professionals, educators and students to work together—in schools and the workplace. Our hands-on programs, including in-school partnerships, mentoring, internships, and immersive experiences like Principal for a Day®, create targeted opportunities to make a real difference in the classroom and beyond.


The Associate Director of Programs’ (AD) primary responsibility is to support a team of Program Managers (PMs) and Senior Program Managers (SPMs) in their execution of PENCIL’s College and Career Readiness (CCR) programs, particularly the School Partnership Program. The AD will serve as the team lead ensuring PMs and SPMs are fully equipped to deliver consistent and impactful programming; achieve programmatic and organizational goals; prioritize work effectively; and troubleshoot challenges in the delivery of partnership programs. The ideal candidate will have a background in public education with strong team leadership and professional development skills. The Associate Director will manage a team of at least four PMs and SPMs. The AD will report directly to the Senior Program Officer and collaborate closely with the AD of Internships as well as the Vice President & Chief Strategy Officer.


The AD will be an integral part of the Programs team, working to effectively manage the team directly responsible for the implementation and success of PENCIL’s School Partnership Program.

Program Operations

• Serve as a leader within the Programs Team ensuring exceptional program management and quality implementation for PENCIL’s CCR programs, with a focus on the School Partnership Program.

• Provide operational oversight of School Partnerships including consistent: use of program materials, processes and models, messaging and communication, experience of youth and volunteers involved in the partnerships, relationship management and data collection.

• Maintain an understanding of all school partnerships, including level of effort required, emerging challenges and opportunities, reporting requirements and stage of engagement.

• Support S/PMs in work prioritization, especially when it comes to balancing the needs of their partnership portfolios with their role supporting the Internship Program, and other organization-wide projects.

• Ensure all program data is documented in PENCIL’s Salesforce database.

• Manage special projects, as assigned by the Senior Program Officer, to deliver targeted programming across multiple schools or partnerships within PENCIL’s programs.

• Work with each S/PM to align their personal goals to the yearly organizational goals.

• Collaborate with the Corporate & Foundation Relations team to understand and support partnership deliverables, expectations and structures.

Team Management

• Motivate, inspire and celebrate the program team.

• Build a culture of reflective practice and collaboration where program team members can learn and grow together while simultaneously improving PENCIL’s programs.

• Create and implement professional development and training for the S/PMs.

• Facilitate ongoing collaboration to ensure consistency of program implementation and quality across the entire PENCIL team.

• Provide frequent, clear and productive feedback to S/PMs on program implementation and prioritization.

• Work with the Senior Program Officer to delegate partnership work across the team.

• Continually assess team capacity and resource needs to effectively deliver programs.

Quality Improvement

• Work with S/PMs to develop strategies that effectively use data to adapt program plans and utilize targeted strategies to better align programming with partnership goals.

• Lead knowledge management efforts, including regular review and updates to lesson plans and other program implementation tools to ensure continuous quality improvement.

• Explore opportunities for increased efficiency and effectiveness in PENCIL’s service delivery and develop plans to implement those improvements.

• Contribute to organization-wide efforts to refine our approach as outlined in the strategic plan.


• A demonstrated interest in PENCIL’s mission and a commitment to public education.

• A minimum of 7 years’ experience in education, youth development or a related field, 5 of which include leading dynamic teams.

• Bachelor’s Degree or combination of education and experience in a similar capacity; Master’s Degree preferred.

• Experience developing internal professional development supports and systems.

• An operations mindset prioritizing consistency, efficiency and working “smarter not harder.”

• Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting

• Ability to provide ongoing, clear and actionable feedback.

• Experience with Salesforce

• Ability to work independently

• Ability to engage across diverse teams.

• High standards of excellence.

As an Equal Opportunity Employer, PENCIL is committed to creating a workplace that respects and values diversity of cultural, ethnic and experiential backgrounds. We strongly encourage candidates who represent the communities we serve to apply. PENCIL will make employment decisions without unlawful discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.



Compensation will be commensurate with experience and qualifications. Benefits include a generous health insurance plan, a retirement plan, as well as vacation and sick leave policies.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply


Please email a cover letter and resume to with the subject line: “AD of Programs”. Applications will be accepted until the position is filled.