Operations Associate, San Francisco

Job Type

Full Time




San Francisco
United States


About KIPP Bay Area Public Schools

KIPP is a non-profit network of 224 college-preparatory, public charter schools across the country educating early childhood, elementary, middle, and high school students. KIPP schools are united by a common mission, a commitment to excellence, and a belief that if we help children develop the academic and character strengths they need for college and choice-filled lives, they will be able to build a better tomorrow for themselves, for their communities, and for us all.

There are currently 15 KIPP schools across the Bay Area educating nearly 6,000 students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, and Redwood City and supporting over 3,000 alumni around the country.

Position Overview

The Operations Associate will play a critical role in maintaining the systems that support excellent teaching and learning. S/he/they will manage the front office and serve as first point of contact for any students, families, staff, or visitors in the office. Additionally, the Operations Associate will “pound the pavement” and engage new families in the Bayview-Hunters Point neighborhood community to register students. The Operations Associate must passionately believe in the value of a KIPP education and have the ability to enthusiastically share that vision and belief with others. This position is an excellent opportunity for a highly driven self-starter to support the founding of a high-performing school. 

The Operations Associate reports to the Operations Manager and is a part-time, non-exempt position available in January 2019. 

Roles and Responsibilities

Manage front office and incoming visitors

  • Own the creation of a welcoming, organized front office that reflects school values and culture
  • Manage inventory of office supplies, student store items, textbooks, uniforms, and other materials
  • Serve as the point person for first aid and student medication
  • Assist with managing the school’s finances, including assisting with school fees, deposits, cash management, and purchasing

Manage student attendance and data

  • Track daily student attendance accurately, including distributing tardy slips, checking records, and compiling attendance documentation
  • Arrange morning calls home to students who are absent, and if needed, coordinate absent students’ homework drop-off and pick-up
  • Support a culture of high attendance by tracking unexcused absences, managing truancy documentation, and scheduling truancy meetings
  • Maintain complete and accurate student records in cumulative folders and in PowerSchool
  • Support with compiling academic data for report cards, transcripts, and other documents

Support student enrollment

  • Support student recruitment activities and school events (e.g. open houses, information sessions, canvassing)
  • Manage all incoming applications and enrollment paperwork for new and returning students
  • Help prepare application data and communications for the enrollment lottery
  • Own specific parts of the enrollment process, such as scheduling family meetings or managing all incoming new student enrollment paperwork
  • Support relationships with the school district, community organizations, and other entities as it relates to student enrollment

Support communications systems

  • Help prepare weekly bulletins in English and Spanish to distribute to team & family
  • Assist in the preparation of all parent communications, including letters and report cards
  • Assist in maintaining updates and newsletters on the school website, social media
  • Manage communication systems with families by sending out mailings and using the SchoolMessenger system for school events

Support school leadership with creating a joyful learning environment

  • Support with furnishing and decorating the facilities to model school values and culture
  • Support with implementing procedures for student and teacher technology and in-office equipment usage and maintenance
  • Support with implementing school safety plans and procedures 
  • Assist with on-campus and off-campus school events, including student field trips, parent and community engagement
  • Assist with other tasks and projects as assigned

Skills and Qualifications

  • High school diploma required
  • Spanish fluency (verbal and written) required
  • Knowledge of the Bayview-Hunters Point, Visitacion Valley, Excelsior, and Mission neighborhoods of San Francisco preferred 
  • Minimum 2 years of work experience, 3 or more years strongly preferred
  • Demonstrated proficiency with Microsoft Word and Microsoft Excel, Google Drive and use/edit of Google Documents 
  • Ability to self-direct, prioritize and multi-task among competing goals
  • Demonstrated ability to work well with others and build relationships across teams, with families and community
  • Excellent written and verbal communication skills with keen attention to detail 
  • Demonstrated ability to use positive language to promote team oriented environment
  • Ability to listen and provide great customer service with a solution-oriented mindset
  • Unquestioned integrity and commitment to KIPP Bay Area mission and values


We are dedicated to you and your family's well-being! KIPP offers a competitive salary as well as comprehensive benefits package including medical, dental, vision, and transportation benefits.

Professional Level

None specified

Minimum Education Required

No requirement