Property Manager

Job Type

Full Time




San Francisco
United States




937 CLAY


Job Summary: The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring that the building(s) complies with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly and professionally to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.



Full-time; Exempt


Chinatown neighborhood, San Francisco


Monday through Friday, general business hours


DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 25 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.


General Job Responsibilities:

Property Management:

  • Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
  • Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
  • Create/manage files for all residents and maintain waiting lists in compliance with all applicable regulatory agencies procedures
  • Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
  • Complete annual and interim (if any) income re-certifications and perform annual unit inspections
  • Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports required by regulatory agencies and investors
  • Collect rents and security deposits, and make bank deposits
  • Monitor site budget and report variances to Supervisor
  • As applicable, along with Resident Manager, attend and contribute to resident meetings a minimum of once per month
  • Work with Asset Management to respond to investor or agency questions


Tenant Relations:

  • Orient new residents to building site, policies and programs
  • Respond to staff or resident grievances and provide problem resolution assistance
  • Work with other Chinatown CDC staff on issues related to resident housing retention
  • Create a pleasant and welcoming environment for the residents, and be approachable and friendly while still enforcing house rules
  • Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
  • Prepare tenant files for eviction procedures when applicable


Building Safety:

  • Conduct weekly/monthly unit and property inspections with the Maintenance Staff
  • Report regularly to Supervisor on status of buildings, program, staff and residents
  • Follow the organization’s and Property Management policies and procedures, including safe work practices
  • Contribute to a safe and pleasant working environment
  • Perform other duties as assigned



  • Supervise, train and oversee the work of all staff supervised
  • Train and supervise staff in building and emergency procedures, resident rules, and record keeping
  • Develop, monitor, and maintain the building(s)’ budget(s)
  • Write and conduct performance reviews for staff supervised
  • Develop annual work goals for staff supervised
  • Recruit, interview, and hire supervised position vacancies
  • Ensure that staff know and follow safe work practices and policies


Financial Responsibility and Authority:

  • Develop, monitor, and maintain the property budget
  • Process, code and approve Accounts Payable
  • Oversee and reconcile petty cash
  • Oversee expenditures for resident functions

Knowledge, Skills, and Experience:

  • Pleasant and professional manner with calm disposition
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Ability to work independently and exercise own judgment in problem-solving
  • Good written and verbal communication skills
  • Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
  • Willingness to perform varied tasks


Minimum Qualifications:

  • Two (2) years experience in residential property management
  • Basic knowledge of affordable housing programs
  • Basic knowledge of landlord tenant issues and conflict resolution.
  • Knowledge of Fair Housing, ADA, and 504 compliance related issues
  • Ability to interact with government agencies, other service providers, and the community
  • High School diploma or GED equivalent
  • Excellent administrative, organizational and written/verbal communication skills
  • Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
  • Familiarity with the neighborhood of the work site


Preferred Qualifications:

  • Familiarity with diverse neighborhoods
  • Prior supervisory experience
  • BA/BS Degree or equivalent in a related field
  • Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations

Professional Level

None specified

Minimum Education Required

No requirement