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Senior Manager of Research, Evaluation, & Learning

Posted by
GLIDE
|
San Francisco, CA
New
|
Published 10 days ago

The Senior Manager of Research, Evaluation, & Learning will collaborate with the CALI Director to lead and support the CALI team in evaluation research planning and implementation. The primary objectives of this position are to support the implementation of CALI’s strategic vision and goals by planning and managing ongoing and deep-dive evaluation research projects based in mixed methods; developing clear research reports for different audiences within and external to GLIDE; training and supporting CALI team members in research and evaluation principles; and providing guidance and leadership to the team around effective teaching, training, and facilitation as needed. All these objectives are in support of the larger CALI goal to facilitate GLIDE’s development as an effective learning and impact organization. The successful candidate will have combination of mixed methods (but especially) quantitative research skills; experience in leading and supporting diverse teams; and brings to the table a combination of curiosity, adaptability, and problem-solving team-spirit. 


ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned; duties and responsibilities of the job are subject to change without notice

·      Lead CALI team in developing evaluation research plans/proposals for Programs, CSJ, and the Church, including plans for recurring data collection implemented by division staff and deep-dive evaluation implemented directly by the CALI team. Seek out and utilize innovative methods appropriate to CALI’s research questions and population.

·      Support CALI Director in the development and implementation of logic models, KPIs, and measurement plans to track impact for different divisions at GLIDE (Programs, CSJ, and the Church).

·      Collaborate closely with CALI Director, division staff, and division leadership to ensure that evaluation plans are clearly linked to the strategic goals and objectives of each division and will facilitate effective learning for each division; work closely with CALI managers and staff to ensure that through lines are maintained through evaluation and strategy when evaluation plans are implemented.

·      In collaboration with CALI Director, lead CALI team in analyzing data and developing reports that highlight GLIDE’s impact, areas for improvement, and which facilitate learning for a variety of audiences with varying familiarity with data and research, including but not limited to: division staff and leadership; funders; community partners and peers in the field; the community we serve. Externally facing reports may include white papers, journal articles, conference posters, op-eds, etc.

·      Engage in and lead the CALI team in primary data collection with GLIDE’s service and engagement populations and work closely with the Data Manager to ensure that data collected by division staff are parsimonious, valid, reliable, and complete to the extent possible; ensures that all data collection practices are culturally informed/culturally sensitive, ethical, and abide by the values of GLIDE.

·      Provide ongoing support and training to CALI team members in research and evaluation best practices, including data collection; data cleaning and analysis; reporting; and research project management. Develops guidelines to document standard data handling, analytic processes (e.g., extracting data from Salesforce, cleaning and merging datasets), and other research best practices; supports CALI Director in sourcing professional development learning opportunities for the team.

·      Provide ongoing support and training to CALI team members in facilitation, teaching, training, and research presentation for different audiences at GLIDE and beyond.

·      Lead and organize the conduct of literature reviews and secondary research to provide context for CALI reports and to surface and vet innovative models of practice for different divisions at GLIDE.

·      Support the CALI Director in fielding, prioritizing, and delegating requests for CALI from other divisions, including but not limited to grant/contract application review, requests for service data to support funder reporting, and requests to review external communications for data accuracy.

·      Supports the day to day operations of CALI, including supporting the team’s prioritization of activities and delegating tasks/allocating resources as appropriate; supervising and evaluating team performance; working with HR to support staff and staff performance; and monitoring CALI non-personnel budget and expenditures.


SUPERVISORY RESPONSIBILITIES

·      Directly leads Research, Evaluation, and Learning (REL) Associates/Data Analysts & other staff as assigned;

·      Coach and mentor direct reports regarding performance and problem resolution;

·      Ensure the development and retention of staff by growing and investing in each person's knowledge, skills, and abilities;

·      Consistently communicate responsibilities and expectations using tools such as work plans, performance evaluations, regular feedback;

·      Work with DCALI and HR to resolve personnel issues in accordance with GLIDE's policies and procedures.


QUALIFICATIONS

·      3-5 years of program evaluation or relevant experience conducting applied research and data analysis to develop structured and compelling strategic recommendations; experienced in facilitating learning for different audiences, including those that are less familiar with data and research.

·      Extensive experience with primary and secondary research; experience gathering data from and with equity-seeking communities and/or hidden populations. 

·      Strong quantitative analytic skills with demonstrated ability to translate findings into clear and meaningful recommendations through an equity lens and with consideration for a range of stakeholders that may be impacted by recommendations. Additional qualitative analytic skills preferred, but not required.

·      Experience and interest in applying equity and inclusion principles to research (e.g. disaggregating data, addressing disparities between populations, identifying targeted strategies based on varying assets/needs, and/or designing culturally appropriate survey instruments, etc.).

·      Extensive experience with data handling and data privacy issues, including HIPAA compliance; demonstrated commitment to research and data integrity.

·      Demonstrated ability to work autonomously as well as collaboratively as part of a team

·      Demonstrated ability to effectively teach and train others; strong interest in supporting the professional growth and development of others.

·      Excellent written communication skills with exceptional attention to detail; ability to convey a point of view in a concise and structured way; inclusive and culturally appropriate presentation and group facilitation experience

·      Excellent interpersonal skills and verbal communication. Ability to establish and maintain effective working relationships with those contacted in the course of work. Can work effectively across cultures with a commitment to learning, communicating and working respectfully with people different from themselves.

·      Strong project management, project planning, and time management skills; ability to multitask and work quickly and efficiently to meet deadlines.

·      Commitment to the mission, values, and philosophy of GLIDE; passion for social change, and clear interest in working in the social sector


EDUCATION/EXPERIENCE

·      Graduate degree (e.g., MA, MPA, MPH, MPP, or other relevant degree) in social or health sciences such as sociology, social work, public health, etc., preferred; demonstration of quantitative analytic experience or coursework, preferably in or with a community-based social service agency, healthcare organization, or equivalent.

·      Experience with or in health and human services preferred, but not required.


CERTIFICATES, LICENSES, REGISTRATIONS

·      None


COMMUNICATION SKILLS

·      Excellent active listening, verbal communication, and written communication skills are essential to this role.

·      Must be able to communicate effectively across teams, with different levels of staff from various cultural and ethnic backgrounds.

·      Must be able to successfully translate complex and/or technical information to audiences with varying familiarity with research and data.


TECHNICAL SKILLS

·      Extensive experiencing using SPSS to perform descriptive and exploratory statistical analyses. 

·      Intermediate database skills and experience required; specific experience in navigating Salesforce preferred, but not required

·      Advanced PowerPoint and Excel skills; ability to create charts/graphs to influence audiences to action through storytelling and data. Additional data visualization skills (e.g. Power BI or Tableau) preferred, but not required.


PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

·      Vision corrected in normal range

·      Hearing corrected in normal range. Ability to communicate effectively in a manner which can be understood by those with whom the person is speaking

·      Ability to use standard office equipment and access, input, and retrieve information from a computer. Ability to use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. Stationed at computer keyboard 65% of working time. As this position requires long periods of sitting and repetitive use of a computer and other office equipment, this person must take short breaks and integrate stretching into her/his daily duties to avoid musculoskeletal disorders

·      Activities that occur frequently are: sitting, standing, walking, and handling. Activities that occur infrequently are: bending, squatting, twisting, reaching straight, above and below shoulder level, carrying and lifting up to 25 pounds

·      Ability to move about. Ability to move quickly to address emergency or potentially dangerous situations


WORK ENVIRONMENT

The physical demands described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

·      Fast paced, with frequent interruptions, demanding, social services office environment

·      Noise level is moderate to noisy and lighting is conducive to completion of work

·      The employee may be exposed to airborne pathogens

·      GLIDE’s buildings are located in the Tenderloin neighborhood of San Francisco, CA. Due to our surroundings, extra caution must be taken when going to and from our buildings. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building

The Senior Manager of Research, Evaluation, & Learning will collaborate with the CALI Director to lead and support the CALI team in evaluation research planning and implementation. The primary objectives of this position are to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 15, 2021

Location

Temporarily Remote
Work must be performed in or near San Francisco, CA
Associated Location
330 Ellis St, San Francisco, CA 94102, USA

How to Apply

Please send your resume and cover letter for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant!


GLIDE is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

At GLIDE, all employment is decided on the basis of qualifications, merit, and business need. We are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.

Please send your resume and cover letter for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant…

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