Case Manager - Housing

Job Type

Full Time


Details: DOE




330 Ellis Street
San Francisco
United States


The Case Manager II (Housing) counsels and aids individuals and families requiring social service organization assistance. This position interviews and evaluates applicants for services, formulates and implements service plan of action and goals; assists clients in applying for and obtaining social and other services. Work involves orienting all eligible clients to the program and providing housing search and supportive services to promote client’s self-sufficiency, integration into the community, and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program clients. The principal duties are performed both in a general office environment and in the field and community where program clients reside. Reliable and excellent attendance is required with schedule flexibility determined by agency needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered;
  • Handle case assignments, draft service plans, review case progress and determine case closure;
  • Help clients achieve wellness and autonomy;
  • Identify participant strengths and barriers to stability and assist clients to reducing barriers and linking to resources and services;
  • Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs;
  • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs;
  • Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client’s needs, goals, and eligibility;
  • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing;
  • Maintain accurate daily records, monthly outcome reports, and files for each client;
  • Record cases information, complete accurately all necessary forms and produce statistical reports;
  • Facilitate multiple care aspects (case coordination, information sharing, etc);
  • Adhere to professional standards as outlined by protocols, rules and regulations;
  • Meet professional obligations through efficient work habits such as: meeting deadlines, attending and actively participating in staff and individual meetings, supervision, case conferences, client conferences, and in-service trainings;
  • Support Walk-In Center staff as needed;
  • Other duties as assigned. 


  • None


  • Ability to perform case management services, skill in conducting interviews and assessing client needs, good problem-solving skills for people with complex needs;
  • Demonstrated knowledge of principles and techniques of assessment, intervention strategies, counseling, harm reduction practice;
  • Ability to work independently and collaboratively;
  • Ability to prioritize work and to multi-task within specific timelines. Strong attention to detail, particularly, documentation in case files and updating client database;
  • Works well under pressure and manages stress effectively in a demanding and fast paced environment;
  • Ability to deal with difficult clients (e.g., angry, loud and/or verbally abusive) in a professional manner. Strong conflict resolution skills. Ability to de-escalate oneself and other people who may have difficulty managing their own behavior due to emotional, mental or physical illness and/or substance use;
  • Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted during work. Exercises sound judgment in interactions with others;
  • Demonstrates Cultural Humility with the ability to work effectively across cultures;
  • Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves;
  • Commitment to the mission, values and philosophy of GLIDE.


  • BA degree in Social Work/Psychology or related field and a minimum of 2+ years’ case management experience working with socially and/or economically marginalized, multiply-diagnosed populations and families with children;
  • Group facilitation skills desired;
  • Experience working in a community-based social service agency with homeless and impoverished populations desired. Possesses understanding of clients’ community and psycho-social and economic issues that might impact clients;
  • Knowledge of SF resources, services and benefits programs, including services and programs for families with children helpful.


  • None


  • Proficiency in Spanish desired;
  • Exceptionally strong communication skills;
  • Proficiency in spelling, grammar and writing needed to draft detailed instructions, case care plans, correspondence, memos, and other required documentation.


  • Proficiency and accuracy in math required for reporting data collected, eligibility screening and application assistance for entitled benefits, emergency rental assistance and housing programs


  • Competent in the use of MS Office Suite and experience with database reporting


The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Vision corrected in normal range;
  • Hearing corrected in normal range. Ability to communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking;
  • Able to use standard office equipment, and input and retrieve information from a computer. Uses keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time;
  • Activities that occur frequently are: sitting, standing, walking, and handling. Activities that occur infrequently are: bending, crouching, kneeling, twisting, reaching straight above and below shoulder level, carrying and lifting up to 25 pounds;
  • Ability to sit for minimum periods of one hour at a time. Ability to move quickly to address emergency/potentially dangerous situations. Ability to move about the building and the organization as needed;
  • Ability to use public and/or private modes of transportation. Duties are office based, but travel to various San Francisco venues is required, as is accompanying clients to off-site appointments.


The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Community based social service office environment that serves clients who can become aggressive and threatening at times;
  • Noise level can become loud, chaotic and distracting. Lighting is conducive to completion of work;
  • The employee may be exposed to air borne pathogens; 
  • GLIDE’s buildings are in the Tenderloin. Due to our surroundings, it is important to always be aware of what’s going on around you while walking around the neighborhood.

Professional Level


Minimum Education Required

4-year degree

How To Apply

GLIDE is an Equal Opportunity Employer.

All qualified applicants will receive consideration without discrimination on the basis of race, color, religion, gender, national origin, ancestry, age, marital status, pregnancy, medical condition, disability, or sexual orientation. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people and LGBT persons are strongly encouraged to apply.

Please send your resume to for immediate consideration. Help us get to know you by including a note about yourself, plus any additional info that might be relevant!