Program Assistant - DV Shelter Bronx

Job Type

Full Time



Start Date


Application Deadline



New York
United States


The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgment, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. 


Essential Job Functions: The DV Shelter Program Assistant works with the Shelter Director to manage the daily administrative operations of the shelter program. Specific duties include but are not limited to:


  • Listening to and communicate with residents using neutral and nonjudgmental language when interacting with residents;
  • Helping to maintain a safe and secure site by using crisis management and de-escalation skills;
  • Management of the documentation and reconciliation process of all program resources and supply inventory with adherence to agency, city, state, and federal regulations;
  • Maintenance and execution of the program’s hard copy file storage procedures and the annual achieving processes  of programmatic and administrative files;
  • Management of the programs monthly billing procedures and billing documentation (both hard copy and electronic) and statistical data processes to ensure accurate and timely submissions with adherence to agency, city, state, and federal regulations;
  • Timely and accurate documentation (both electronic and hard copy) of daily attendance, absence, and census processes with adherence to agency, city, state, and federal regulations;
  • Communication with the Shelter Director and other program staff regarding ways to improve processes and/or areas for improvement;
  • Coordination and distribution of supplies and donations;
  • Actively participating in donor tours and helping with special resident events and holiday parties;
  • Attending Staff meetings and trainings as requested;
  • Other duties as assigned. 


  • Ability to maintain appropriate professional boundaries with residents and staff
  • Utilization of Client Centered Practice (CCP) skills 
  • Ability to use  neutral and non-judgmental language when responding to clients
  • Understanding and responding to vicarious trauma
  • Ability to engage with clients using a trauma informed perspective
  • Must be flexible, patient and able to juggle multiple roles simultaneously

  • Requirements:
  • High School Diploma, or GED and relevant office experience.

  • Excellent organizational, writing, and analytical skills required.

  • Computer skills required and strong knowledge or Microsoft Office Products, specifically WORD and EXCEL

  • Knowledge of domestic violence and/or social justice issues is strongly preferred.

Additional Requirements:

  • Paid mandatory trainings that occur in off-site locations and outside of the regular work schedule. 



  • Medical
  • Dental
  • Vision
  • 403B
  • Flexible Spending Account
  • 4 weeks Vacation
  • 12 sick Days
  • 10 holidays
  • Life Insurance
  • Transit Chek
  • Employee Assistance Program
  • Tuition Reimbursement

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please follow link apply for this position: